Bilingual Enrollment Specialist (Remote - Outbound Sales)

Lumata Health Inc; Illinois; Hybrid; USD 31,684 - 35,817; Full time

Benefits offered by this job

Medical, Dental and Vision

Paid time off

Parental leave

Job summary

A healthcare organization is seeking a Bilingual Enrollment Specialist (Outbound Sales) to engage patients with chronic diseases for enrollment in care management programs. This full-time remote role requires fluency in English and Spanish, and the ability to make high-volume outbound calls. Candidates should have sales experience, strong organizational skills, and be comfortable working independently. Alongside a competitive pay range of $23 - $26 per hour, the position offers a bonus opportunity, medical benefits, paid time off, and more.

Qualifications

• Must be fluent in both English and Spanish.
• Sales experience and ability to make high-volume outbound calls.
• Experience in a remote work environment preferred.

Responsibilities

• Conduct outbound calls to promote enrollment in services.
• Guide patients through the enrollment process.
• Meet and exceed monthly enrollment targets.

Skills

Bilingual (English and Spanish)

Persuasion

Customer Focus

Excellent organizational skills

Compassion and empathy

Education

2+ years of work experience in eye care or related field

1+ years of sales experience

Tools

Electronic Medical Record (EMR) systems

Job description

Bilingual Enrollment Specialist (Outbound Sales)

Job Type: Non-exempt - Full-time

Schedule: Monday to Friday

Pay Range: $23.00 - $26.00 Hourly + Monthly bonus opportunity of $500

Candidates must be bilingual, fluent in speaking both English and Spanish.

Location: Remote - Work from Home

This role is 100% remote with no face-to-face contact with patients. We have a “remote first” environment and are proud to have team members located nationally.

Summary

We are seeking a passionate and persuasive Bilingual Enrollment Specialist to enroll patients with chronic, potentially blinding diseases like glaucoma, diabetic retinopathy, and age‑related macular degeneration in our care management program. The role involves engaging prospective patients from partner practices by highlighting program benefits and convincing them to enroll. The specialist must thrive in a sales and metric‑driven environment, making high-volume outbound calls (minimum of 80 per day) and achieving at least 10 enrollments daily. Responsibilities also include maintaining accurate enrollment records and collaborating with leadership to improve the enrollment process.

Essential Functions

Sales and Customer Engagement

• Ability to speak fluently in both English and Spanish
• Conduct outbound calls to engage potential patients and promote enrollment in our services.
• Provide comprehensive information on services, emphasizing benefits to prospective patients.
• Effectively address inquiries, concerns, and objections to secure enrollments.

Enrollment Process

• Guide patients through the enrollment process, ensuring accurate collection of all required information.
• Stay informed about enrollment policies, procedures, and compliance standards.
• Maintain a patient-centered approach to enhance the enrollment experience.

Collaboration and Communication

• Collaborate with team members to exchange best practices and strategies for meeting sales and metric goals.
• Communicate with other departments to ensure smooth service delivery and customer satisfaction.
• Participate in training and meetings to stay updated on services and industry trends.

Sales Targets and Reporting

• Meet and exceed monthly enrollment targets and performance metrics.
• Track and report enrollment activities and outcomes to supervisors.
• Document patient interactions using CRM software.

Compliance and Quality Assurance

• Follow all company policies, procedures, and ethical standards.
• Ensure compliance with regulatory and company guidelines throughout the sales and enrollment process.
• Maintain accurate and secure records of customer interactions and transactions.

Requirements

Required Skills

• Ability to speak fluently in both English and Spanish
• Resourcefulness/Initiative
• Listening
• Persuasion
• Adaptability
• Attendance/Punctuality
• Customer Focus
• Communications – Verbal and Written
• Excellent organizational skills
• Compassion and empathy
• Motivating/Coaching
• Integrity
• Enthusiasm/Passion
• Ability to work in a team environment with very little supervision
• Ability to work remotely with reliable Wifi access

Education and Experience

• 2+ years of work experience in eye care, or a related field, preferred.
• 1+ years of sales experience, required.
• Proficient with Electronic Medical Record (EMR) systems, preferred.

Physical Requirements

• Must have a home office that is secure and free of distractions (HIPAA-compliant workspace)
• Prolonged periods of sitting at the desk and working on a computer
• Must be able to hear, speak, call and virtually meet

Work Environment

In order to perform the essential functions of this job, you must have a dedicated remote workspace, and a wireless connection with a minimum of 50 Mbps of download speed and 10 Mbps of upload speed of dedicated internet bandwidth for each person working from home; the workspace is private and has low to no noise level as you will be on phone calls with patients. It is very important that your workspace is HIPAA compliant; your company issued laptop/pc must maintain visibility that only you can access as you'll be handling patient data. You are also expected to have your camera on during virtual meetings, therefore, you must be in a designated workspace/room for privacy.

Your workspace should be private and offer a low noise level conducive with managing frequent professional conversations and virtual meetings. It is also critical that your workspace be HIPAA compliant. For example, you will want to ensure access to your company-issued PC is restricted, as you may be handling confidential and privileged data at times. You are typically expected to have your camera on during virtual external and internal meetings, therefore, your surroundings should be optimized for privacy.

Benefits

• Medical, Dental and Vision
• Paid time off
• Parental leave
• ... more additional benefits

Our Culture

At Lumata, we foster a dynamic, inclusive, and supportive remote work environment. We prioritize trust, collaboration, and continuous learning, ensuring a healthy work-life balance.

Collaboration: Stay connected through regular team meetings and open communication.

Inclusivity: A diverse team where everyone feels welcome and valued.

Fun Culture: Engage in chats centered around health, wellness, celebrations, and more.

Recognition: Regular feedback, performance incentives, and growth opportunities.

Join Lumata and be part of a forward-thinking, remote-first team where your contributions make a difference, and your well‑being is prioritized.

We are an equal opportunity employer that values diversity at all levels. All individuals are encouraged to apply. If you need assistance or an accommodation due to a disability, you may contact us at: [e-mail] (no unsolicited resumes please). Applicants must submit an application with Lumata Health to be considered for the position.