Bilingual English and Spanish Member Loyalty Representative (R14280)

Oportun; Houston (TX); On-site; USD 48,712,000 - 51,577,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

FSAs

Paid Time Off

Volunteer Time Off

401(k) plan

Travel Assistance

Paid Training

Growth Opportunities

Community Impact

Job summary

Oportun is hiring in Houston, TX for a Bilingual English and Spanish Member Loyalty Representative. You will greet members, process transactions, and educate customers about Oportun’s inclusive financial services.

You’ll travel between store locations for outreach, work weekends, and support lending and servicing activities with a sales-forward mindset. Ideal candidates are outgoing, customer-service oriented, and fluent in English and Spanish.

Qualifications

• Bilingual English/Spanish required.
• Weekend availability; rotating schedule.
• Must be comfortable working outdoors year-round.
• Able to lift up to 25 pounds.
• Basic computer skills; operate office equipment.

Responsibilities

• Welcome members with a warm greeting and provide quality member service.
• Seamlessly process all transactions while following policies and protecting member information.
• Work independently or with a team to exceed daily lending and servicing goals.
• Engage in outreach to educate potential members about Oportun’s services.
• Build relationships with local businesses and community members to raise awareness; assist with applications.
• Light housekeeping and general store upkeep.
• Travel between designated work locations for outreach within a reasonable commute.

Skills

Bilingual English/Spanish

Weekend availability

Outdoor work

Lift 25 pounds

Basic computer skills

Organize & file documents

Customer service

Sales-oriented

Job description

Bilingual English and Spanish Member Loyalty Representative (R14280)

Houston, TX

Who We Are

Oportun (Nasdaq: OPRT) is a mission-driven financial services company that puts its members' financial goals within reach. With intelligent borrowing, savings, and budgeting capabilities, Oportun empowers members with the confidence to build a better financial future. Since inception, Oportun has provided more than $22.7 billion in responsible and affordable credit, saved its members more than $2.5 billion in interest and fees, and helped its members set aside an average of more than $1,800 annually.

The Opportunity

Oportun is currently seeking qualified candidates with customer service, cashier, sales, or hospitality experience to work Full-Time. At Oportun, we consider our customers to be our members, and the primary focus of our Member Loyalty Representatives is to create and generate a rewarding and unique member service experience.

Our Member Loyalty Representatives are passionate about listening, helping, and connecting with people at all touchpoints, such as in our stores and in the communities around our stores through personal outreach activities. As a key member of our team, you will make the mission of Oportun come to life by educating our members and communities about our inclusive, affordable financial services that empower them to build a better future.

At Oportun, we move fast and we hold each other to a high bar. If you care about doing your best work while actually moving the needle for real people, you'll fit right in.

What You'll Do

• Welcome members with a warm greeting and provide quality member service.
• Seamlessly process all transactions, while following company policies & procedures and protecting our members’ information.
• Work as a team or independently, including time alone in the store without direct supervision or with coworkers, while exceeding daily goals in our lending and servicing activities.
• Enjoy informing and educating potential members about Oportun’s services by engaging in outreach efforts more than 50% of the time at Oportun locations, partner locations and/or community events. Activities include:
  • Building relationships with local businesses (e.g., mechanic shops, dental offices, furniture stores) and speaking with local business owners and their employees about how Oportun’s services can help their customers.
  • Conducting outreach efforts at local flea markets, community events, and at our Lending As A Service (LAAS) partner locations to increase awareness, capture leads, and assist with starting applications;
  • Actively engaging with people at and around Oportun’s retail locations, encouraging store visits, and assisting with applications.
  • Supporting community outreach and marketing events, by passing out flyers and educating the local community about Oportun and its products and services; and
  • Using iPads or assisting potential members with scanning QR codes during outreach efforts to start new applications.
• Light housekeeping to keep the work area and store location inviting and presentable to all who visit, including daily collection of trash, sweeping, mopping, and window cleaning as needed.
• Use a computer intermittently (approx. 3-6 hours per day) for administrative tasks and for servicing members.
• Stand while assisting members; sitting is allowed during non-member-facing tasks.
• Occasionally unpack and store office or cleaning supplies.
• Must have the ability to travel between designated work locations (including outreach activities) within a reasonable commuting distance as part of standard job duties. Travel will be limited to sites considered part of an ordinary commute.
• Be a role model for Oportun’s Core Values: On a Mission, As One, to Make it Better, Now.

Who You Are

The right fit looks like this

You're comfortable navigating complexity and don't wait for perfect information to move forward. You communicate clearly, give direct feedback, and expect the same in return.

• Must be outgoing, sales-focused, and enjoy speaking with people.
• Must love to help members, including prospective members through outreach and educational activities.

What You Bring

Skills & experience

Required

• Must be bilingual (English/Spanish).
• Must be available to work weekends and be flexible with a rotating work schedule of hours based on store needs. Schedules are set every two weeks.
• Must have regular, reliable, and predictable attendance to support store operations.
• Must be willing and able to work outdoors year-round to identify new sales opportunities and promote company products and services through designated outreach activities.
• Ability to lift and/or move objects up to 25 pounds, as needed.
• Basic computer skills and ability to operate office equipment such as, phones, scanners, and iPads.
• Ability to organize and file paper documents.

Compensation

The base hourly rate for this full-time position is $17.00 - $18.00.

Our hourly rates are determined by role, location and experience. The hourly range displayed on each job posting reflects a minimum and maximum for new hire rates for this position, specific to the location of this job posting.

Please note that the compensation details listed in this posting reflects only the hourly rate for this position and does not include other compensation elements or benefits.

Why Oportun

What's in it for you

Oportun offers a competitive compensation and benefits package designed to support your physical, financial, and professional well-being. Benefits vary by country of employment.

Some of the benefits available to eligible employees include:

As a Valuable Member of Our Team, You’ll Receive

• Medical, Dental, Vision, Flexible Spending Accounts (FSAs), EAP, Life and Disability insurance
• Paid Time Off
• 16 paid hours (VTO) to participate in volunteer activities each year
• Employee Assistance Fund (OEAF)
• 401(k) retirement savings
• Travel Assistance
• Paid Training
• Growth opportunities
• Opportunity to positively impact your community

This is a summary of select benefits and does not represent the full benefits package. Eligibility and plan details vary by location and employment status. To learn more about Oportun and our benefits, visit oportun.com/careers

Our AI Mindset

We build with AI. We lead with judgment.

AI isn't a feature here. It's how we work.

We're excited about what AI makes possible, and we're looking for people who share that curiosity. You don't need to be an expert. You need to open to experimenting, willing to learn and able to apply new tools in ways that actually move the needle.

In this role, you'll be encouraged to explore AI tools, find practical use cases for your function, and bring ideas for working smarter. We believe the best outcomes come when human judgment and AI capability work together.

We are proud to be an Equal Opportunity Employer and consider all qualified applicants for employment opportunities without regard to race, age, color, religion, gender, national origin, disability, sexual orientation, veteran status or any other category protected by the laws or regulations in the locations where we operate.

We will never request personal identifiable information (bank, credit card, etc.) before you are hired. We do not charge you for pre‑employment fees such as background checks, training, or equipment. If you think you have been a victim of fraud by someone posing as us, please report your experience to the FBI’s Internet Crime Complaint Center (IC3).

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Oportun’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability.

A "recently separated veteran" means any veteran during the three‑year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United State military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.