Bilingual English and Spanish Member Loyalty Representative (R14096)

Oportun; New Brunswick (NJ); Presencial; USD 24 796 - 26 174; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical insurance

Dental insurance

Vision insurance

Paid time off

Volunteer time off

401(k) retirement

Flexible schedules

Paid training

Sales incentives

Resumo da oferta

Oportun is seeking a Member Loyalty Representative in New Brunswick, NJ to provide friendly member service, process transactions, and educate customers about our affordable financial products.

You will engage with the community through outreach, travel between locations, and support store operations year‑round, with base hourly pay between $18 and $19 and potential incentives.

Qualificações

• Bilingual English/Spanish required.
• Outgoing, sales‑focused, and people‑oriented.
• Available to work weekends; rotating schedule.
• Regular, reliable attendance.
• Able to work outdoors year‑round.
• Able to lift up to 25 pounds.
• Basic computer skills; operate office equipment.

Responsabilidades

• Welcome members with a warm greeting and quality service.
• Process transactions following policies and protect information.
• Work solo or with a team; help achieve daily lending and servicing goals.
• Educate and engage potential members through outreach at stores and events.
• Light housekeeping to keep the store inviting and presentable.
• Travel between locations within a reasonable commute for outreach.

Conhecimentos

Bilingual English/Spanish

Outgoing personality

Sales-focused

Weekend availability

Reliability

Outdoor work

Descrição da oferta de emprego

About Oportun

Oportun (Nasdaq: OPRT) is a mission‑driven financial services company that puts its members' financial goals within reach. With intelligent borrowing, savings, and budgeting capabilities, Oportun empowers members with the confidence to build a better financial future. Since inception, Oportun has provided more than $21.3 billion in responsible and affordable credit, saved its members more than $2.5 billion in interest and fees, and helped its members set aside an average of more than $1,800 annually.

WORKING AT OPORTUN

Working at Oportun means enjoying a differentiated experience of being part of a team that fosters a diverse, equitable and inclusive culture where we all feel a sense of belonging and are encouraged to share our perspectives. This inclusive culture is directly connected to our organization's performance and ability to fulfill our mission of delivering affordable credit to those left out of the financial mainstream. We celebrate and nurture our inclusive culture through our employee resource groups.

Position Overview

Oportun is currently seeking qualified candidates with customer service, cashier, sales, or hospitality experience to work full‑time. As a Member Loyalty Representative, your primary focus will be to create and generate a rewarding and unique member service experience. You will listen, help, and connect with people at all touchpoints, including in our stores and in the communities around our stores through personal outreach activities. You will educate our members and communities about our inclusive, affordable financial services that empower them to build a better future.

Responsibilities

• Welcome members with a warm greeting and provide quality member service.
• Seamlessly process all transactions, while following company policies and procedures and protecting our members’ information.
• Work as a team or independently, including time alone in the store without direct supervision or with coworkers, while exceeding daily goals in lending and servicing activities.
• Enjoy informing and educating potential members about Oportun’s services by engaging in outreach efforts more than 50% of the time at Oportun locations, partner locations and/or community events. Activities include:
  • Building relationships with local businesses (e.g., mechanic shops, dental offices, furniture stores) and speaking with local business owners and their employees about how Oportun’s services can help their customers.
  • Conducting outreach efforts at local flea markets, community events, and at our Lending As A Service partner locations to increase awareness, capture leads, and assist with starting applications.
  • Actively engaging with people at and around Oportun’s retail locations, encouraging store visits, and assisting with applications.
  • Supporting community outreach and marketing events, by passing out flyers and educating the local community about Oportun and its products and services.
  • Using iPads or assisting potential members with scanning QR codes during outreach efforts to start new applications.
• Light housekeeping to keep the work area and store location inviting and presentable to all who visit, including daily collection of trash, sweeping, mopping, and window cleaning as needed.
• Use a computer intermittently (approx. 3–6 hours per day) for administrative tasks and for servicing members.
• Stand while assisting members; sitting is allowed during non‑member‑facing tasks.
• Occasionally unpack and store office or cleaning supplies.
• Must have the ability to travel between designated work locations (including outreach activities) within a reasonable commuting distance as part of standard job duties. Travel will be limited to sites considered part of an ordinary commute.
• Be a role model for Oportun’s core values: On a Mission, As One, to Make it Better, Now.

Required Qualifications

• Must be bilingual (English/Spanish).
• Must be outgoing, sales‑focused, and enjoy speaking with people.
• Must love to help members, including prospective members through outreach and educational activities.
• Must be available to work weekends and be flexible with a rotating work schedule of hours based on store needs. Schedules are set every two weeks.
• Must have regular, reliable, and predictable attendance to support store operations.
• Must be willing and able to work outdoors year‑round to identify new sales opportunities and promote company products and services through designated outreach activities.
• Ability to lift and/or move objects up to 25 pounds, as needed.
• Basic computer skills and ability to operate office equipment such as phones, scanners, and iPads.
• Ability to organize and file paper documents.

AS A VALUABLE MEMBER OF OUR TEAM, YOU’LL RECEIVE

• Medical, Dental, Vision, Flexible Spending Accounts (FSAs), EAP, Life and Disability insurance.
• Accident coverage.
• Paid Time Off.
• 16 paid hours (VTO) to participate in volunteer activities each year.
• Employee Assistance Fund (OEAF).
• 401(k) retirement savings.
• Travel Assistance.
• Paid Training.
• Competitive pay, plus sales incentives.
• Growth opportunities.
• Flexible schedules.
• Opportunity to positively impact your community.

The base hourly rate for this full‑time position is $18.00 - $19.00. Our hourly rates are determined by role, location and experience. The hourly range displayed on each job posting reflects a minimum and maximum for new hire rates for this position, specific to the location of this job posting. Please note that the compensation details listed in this posting reflect only the hourly rate for this position and do not include other compensation elements or benefits.

We are proud to be an Equal Opportunity Employer and consider all qualified applicants for employment opportunities without regard to race, age, color, religion, gender, national origin, disability, sexual orientation, veteran status or any other category protected by the laws or regulations in the locations where we operate.

California applicants can find a copy of Oportun’s CCPA Notice here: https://oportun.com/privacy/california-privacy-notice/.

We will never request personal identifiable information (bank, credit card, etc.) before you are hired. We do not charge you for pre‑employment fees such as background checks, training, or equipment. If you have been a victim of fraud by someone posing as us, please report your experience to the FBI’s Internet Crime Complaint Center (IC3).