Bilingual English and Spanish Member Loyalty Representative (R13802)

Oportun; Oakland (CA); On-site; USD 27,552 - 31,684; Full time

Job summary

A financial services company in Oakland is seeking a Bilingual English and Spanish Member Loyalty Representative to deliver exceptional member service and promote inclusive financial solutions. The role involves engaging with community members and businesses, conducting outreach activities, and educating clients about services. Candidates must have strong communication skills, a sales-focused attitude, and the ability to work flexible hours including weekends. This role offers competitive pay and the opportunity to impact the community positively.

Qualifications

• Must be bilingual (English/Spanish).
• Must have customer service or sales experience.
• Must be available to work weekends.

Responsibilities

• Provide quality member service and greet members warmly.
• Educate potential members about services through outreach.
• Engage in community outreach activities to promote services.

Skills

Bilingual (English/Spanish)

Outgoing and sales-focused

Customer service experience

Tools

Basic computer skills

Office equipment (phones, scanners, iPads)

Job description

Overview

Bilingual English and Spanish Member Loyalty Representative — Oakland, CA

About Oportun

Oportun (Nasdaq: OPRT) is a mission-driven fintech that puts its members' financial goals within reach. With intelligent borrowing, savings, and budgeting capabilities, Oportun empowers members with the confidence to build a better financial future. Since inception, Oportun has provided more than $19.7 billion in responsible and affordable credit, saved its members more than $2.4 billion in interest and fees, and helped its members save an average of more than $1,800 annually. Oportun has been certified as a Community Development Financial Institution (CDFI) since 2009.

Working at Oportun

Working at Oportun means being part of a diverse, equitable and inclusive culture where we all feel a sense of belonging and are encouraged to share our perspectives. This inclusive culture supports our mission of delivering affordable credit to those left out of the financial mainstream. We celebrate and nurture our inclusive culture through our employee resource groups.

Position Overview

Oportun is currently seeking qualified candidates with customer service, cashier, sales, or hospitality experience to work Full-Time. At Oportun, customers are our members. The primary focus of our Member Loyalty Representatives is to create a rewarding and unique member service experience. You will listen, help, and connect with people at all touchpoints, such as in stores and in the communities around stores through personal outreach activities. You will educate our members and communities about our inclusive, affordable financial services that empower them to build a better future.

Responsibilities

• Welcome members with a warm greeting and provide quality member service.
• Seamlessly process all transactions, while following company policies & procedures and protecting our members’ information.
• Work as a team or independently, including time alone in the store without direct supervision or with coworkers, while exceeding daily goals in our lending and servicing activities.
• Inform and educate potential members about Oportun’s services by engaging in outreach efforts more than 50% of the time at Oportun locations, partner locations and/or community events. Activities include:
  • Building relationships with local businesses and speaking with local business owners and their employees about how Oportun’s services can help their customers.
  • Conducting outreach at local flea markets, community events, and LAAS partner locations to increase awareness, capture leads, and assist with starting applications.
  • Engaging with people at and around Oportun’s retail locations, encouraging store visits, and assisting with applications.
  • Supporting community outreach and marketing events by passing out flyers and educating the local community about Oportun and its products and services.
  • Using iPads or assisting potential members with scanning QR codes during outreach efforts to start new applications.
• Light housekeeping to keep the work area and store inviting and presentable.
• Use a computer intermittently (approx. 3-6 hours per day) for administrative tasks and servicing members.
• Stand while assisting members; sitting is allowed during non-member-facing tasks.
• Occasionally unpack and store office or cleaning supplies.
• Must have the ability to travel between designated work locations (including outreach activities) within a reasonable commuting distance as part of standard job duties. Travel will be limited to sites considered part of an ordinary commute.
• Be a role model for Oportun’s Core Values: On a Mission, As One, to Make it Better, Now.

Required Qualifications

• Must be bilingual (English/Spanish).
• Must be outgoing, sales-focused, and enjoy speaking with people.
• Must love to help members, including prospective members through outreach and educational activities.
• Must be available to work weekends and be flexible with a rotating work schedule of hours based on store needs. Schedules are set every two weeks.
• Must have regular, reliable, and predictable attendance to support store operations.
• Must be willing and able to work outdoors year-round to identify new sales opportunities and promote company products and services through designated outreach activities.
• Ability to lift and/or move objects up to 25 pounds, as needed.
• Basic computer skills and ability to operate office equipment such as phones, scanners, and iPads.
• Ability to organize and file paper documents.

Compensation and Benefits

The base hourly rate for this full-time position is $20.00 - $23.00.

Our hourly rates are determined by role, location and experience. The hourly range displayed on each job posting reflects a minimum and maximum for new hire rates for this position, specific to the location of this job posting.

Please note that the compensation details listed in this posting reflects only the hourly rate for this position and does not include other compensation elements or benefits.

Equal Opportunity and Notice

We are proud to be an Equal Opportunity Employer and consider all qualified applicants for employment opportunities without regard to race, age, color, religion, gender, national origin, disability, sexual orientation, veteran status or any other category protected by the laws or regulations in the locations where we operate.

We will never request personal identifiable information (bank, credit card, etc.) before you are hired. We do not charge you for pre-employment fees such as background checks, training, or equipment. If you think you have been a victim of fraud by someone posing as us, please report your experience to the FBI’s Internet Crime Complaint Center (IC3).

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