Bilingual English and Spanish - Customer Service Advisor - Work From Home - US

Transcom; Des Moines (IA); Remote; USD 60,000 - 80,000; Full time

Job summary

A customer experience firm is seeking a remote customer support representative fluent in both English and Spanish. The role involves engaging with customers, responding to inquiries about products, and navigating systems to provide solutions. Ideal candidates will have strong communication skills and the ability to work independently in a fast-paced environment. The position offers health benefits, a competitive salary starting at $20.50, and opportunities for career growth.

Benefits

Health benefits

401(k) investment options

Paid vacation time

Equipment provided

Flexible payment options

Qualifications

• Must be at least 18 years old.
• Able to pass a criminal background check.
• Able to work full-time hours.

Responsibilities

• Engage with customers and address their inquiries.
• Provide recommendations based on customer needs.
• Navigate multiple applications while assisting customers.

Skills

Bilingual English and Spanish

Excellent communication skills

Strong computer knowledge

Empathy

Multitasking

Education

High School Diploma or equivalent

Job description

Overview

You’ll be the friendly voice of our client to support their customers with answering questions about products, explaining changes in product formulations, informing customers about similar products and making recommendations, handling safety reports about products, communicating with influencers and partners interested in collaboration or product samples, monitoring and recording user feedback to improve services and products.

Compensation & Benefits

• $20.50 USD Starting Pay
• Plus performance-based incentives each month, earning potential
• Pay options to meet your needs : Daily Pay, Bi-Weekly Pay, Direct Deposit, and Pay Cards
• Health Benefits for you and your family, including : medical, dental, vision
• 401(k) Investment options with employer match opportunities
• Paid Vacation Time
• Computer Equipment Provided
• 100% REMOTE - Work-at-Home, including training
• Great Work / Life Balance while developing your career
• Position as a Transcom employee (not an independent contractor)
• Ability to develop your skills and grow your career

Role Responsibilities

Fluently speak, read, and write in both English and Spanish. Effortlessly engage with callers, actively listen, analyze, and make recommendations. Comfortably navigate multiple applications to research solutions. Multitask in systems while patiently providing step-by-step instructions. Calmly provide conflict resolution and navigate frustrated customer situations. Work independently with discipline and motivation to succeed in a virtual environment where you work remotely with coworkers and supervisors from the comfort of your home. Work in a highly structured environment with strict adherence to your assigned full-time schedule taking high-volume inbound calls and written requests from customers. Work at a desk and wear an approved headset for the duration of a full-time schedule in order to talk to customers in a high-volume, fast-paced, and sometimes stressful environment.

Qualifications

• Bilingual English and Spanish - verbal, written, and reading
• At least 18 years or older
• High School Diploma, or equivalent
• Able to successfully pass a criminal background check
• Able to work a full-time work week of 32-40 hours, with overtime opportunities as needed
• Able to maintain 100% strict adherence to the assigned schedule
• Able to work a variety of shifts influenced by current business needs (including evenings, weekends, and holidays)
• Able to work full-time hours, with reliable attendance, as outlined in the assigned schedule
• Strong computer knowledge, including ability to accurately type at least 30 wpm
• Excellent English written and verbal communication skills
• Courteous and friendly with high level of professionalism
• Willingness to follow procedures and adhere to policies
• Able to multitask applications while talking to customers on the phone
• Able to thrive in a fast-paced work environment
• Able to actively listen to customer needs and demonstrate empathy
• Ability to work in an environment where you must sit, reach, communicate (verbally and electronically), type, read, multi-task, and concentrate in a prolonged setting.
• Experience in a customer service role supporting skincare and cosmetics, preferred
• Previous call center and / or work from home experience, preferred

Location Requirements

• Must live and work in one of the following states : AL, AR, FL, GA, ID, IN, IA, KS, KY, LA, MO, MS, NE, NH, NC, ND, OH, OK
• SC, SD, TN, TX, UT, VA, WI, WV
• We have a site in Greenville, South Carolina. We cannot accept remote applicants within 50 miles of the Greenville site.

Work at Home Requirements

• Transcom provides you an all-in-one computer, monitor, and headset for this position. The computer contains a built-in webcam that is required to be used for training and meetings.
• You must have a secure, quiet, distraction-free work environment without any conflicting responsibilities during your scheduled work shift, including caring for a family member.
• Your home office must be a private room with a door and cannot be a shared office space.
• Your monitor cannot face a window, if the office is on a ground floor.
• Your home office must have a DSL, Fiber, or Cable Internet that is hardwired into a modem / router via Ethernet.
• (Dial up, Wireless, Mobile Hotspot, or Satellite internet service cannot be used)
• Your hardwired internet connection must meet the minimum speed requirements :
• Minimum download speed 20 Mbps
• Minimum upload speed 3 Mbps
• Ping less than 100 ms or less
• Although the computer is provided if you are hired, you will need a home desktop or laptop computer that is hardwired using an Ethernet connection to complete the typing and internet speed assessments during the application. This is a requirement to be considered for this employment opportunity.

What Life at Transcom is like!

Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers and work-at-home agents. We are 30,000+ customer experience specialists at over 90 contact centers across 28 countries, delivering services in 33 languages to international brands in various industry verticals.

Right now, we are growing our virtual footprint in North America and currently hire remote employees in 26 states and 3 Canadian provinces. Proud to be recognized by FlexJobs as #8 on their list of the Top 100 companies to watch for remote work in 2025.

At Transcom, we're relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That's just how we are at Transcom. Here we care, and root for each other. You're included, just as you are, from day one. And with the right mindset, there's no end to how far we can go together.

We are the voice of our clients. We are Transcom.

We are passionate about people and look forward to meeting you!