Bilingual Education Program Manager

Sacred Heart Center; Richmond (VA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid time off

Health and dental insurance

Job summary

Sacred Heart Center in Richmond seeks an experienced Adult and Youth Program Manager to plan, implement, oversee, and evaluate SHC’s Adult and Youth initiatives. You will help lead a team of coordinators to align services with SHC’s strategic goals and support program quality and funding requirements.

You will supervise staff, develop strategies, monitor progress, manage budgets, and strengthen partnerships with families and community organizations to increase impact for both adult learners and

Qualifications

• Bilingual in Spanish and English with strong cross-cultural communication.
• Bachelor’s Degree and at least five years in a human services nonprofit setting.
• Proven experience in program management, volunteer management, or related field.
• Strong leadership and team management skills.
• Comfortable adapting to evolving needs of adult and youth learners.
• Excellent communication and interpersonal skills, with the ability to engage diverse groups.
• Knowledge of budget management and program evaluation techniques.
• Highly organized and proficient with office software and case management tools.

Responsibilities

• Supervise Youth and Adult Education programs to ensure mission alignment and budgeting oversight.
• Lead development and support of SHC program staff and volunteers.
• Recruit, interview, hire, and train program staff in coordination with the Director of Programs.
• Coordinate services across Education Programs to improve effectiveness and efficiency.
• Develop long-term goals and evaluation tools to monitor progress and impact.
• Contribute to annual program budgeting and monitor expenses.
• Design and oversee educational programs for adult learners and youth.
• Prepare reports for funders and ensure compliance with guidelines.
• Coordinate ESL, GED prep, and youth enrichment content; track attendance and outcomes.
• Provide coaching and supervision to staff and foster professional growth.
• Build relationships with families and community partners to expand reach.

Skills

Bilingual Spanish/English

Leadership

Communication

Budget management

Program evaluation

Education

Bachelor’s Degree

Tools

Apricot

Microsoft Office

Google Suite

Job description

About Sacred Heart Center

Sacred Heart Center connects Latino families with tools to thrive and flourish. Our work manifests through a continuum of educational opportunities for adults, innovative programs for youth and children, and strategic partnerships to meet community needs. We envision a Richmond community that actively embraces each other in our shared humanity.

Summary:

The Adult and Youth (A&Y) Program Manager assists with the planning, implementation, oversight, and evaluation of Adult and Youth programs and initiatives services offered by Sacred Heart Center (SHC). This role supports the Director of Programs in leading a team of program coordinators and staff to ensure that services are delivered effectively and align with the organization’s strategic goals. The Education Program Manager plays a key role in developing program strategies, maintaining program quality, monitoring their execution, strengthening community relationships and supporting strategic priorities.

Responsibilities and Tasks:

• Assist the Director of Programs in supervising and overseeing all Youth and Adult Education programs at Sacred Heart Center, ensuring alignment with SHC’s mission, values, and organizational goals, while also supporting program budgeting, financial oversight, and expense monitoring
• Support the management and development of SHC programs staff and volunteers, promoting a high standard of program delivery.
• Participate in the recruitment, interviewing, selection, and training of well-qualified program staff in consultation with the Director of Programs.
• Help coordinate the delivery of services among different Education Programs activities to increase effectiveness and efficiency.
• In collaboration with Program coordinators, assist in developing and implementing long-term goals and objectives for program success, as well as relevant evaluation tools to monitor progress.
• Contribute to the development of the annual program budget and monitor budget expenses.
• Design, launch, and manage educational programs tailored to adult learners and children.
• Prepare reports for funding sources and maintain compliance with their guidelines.
• Coordinate age-appropriate and goal-driven educational content for ESL, GED prep, and youth enrichment.
• Adapt to challenges and find effective, resourceful solutions. Motivate teams, foster collaboration and promote accountability.
• Lead, mentor, and support instructors, tutors, and support training and development of staff.
• Track attendance, outcomes, and impact; generate reports for funders and stakeholders in collaboration with the director of programs and the impact manager.
• Engage with program participants and community stakeholders to enhance support for the programs and gather feedback for improvements.
• Build relationships with families to support learning at home and increase participation.
• Monitor program performance, ensuring adherence to organizational standards and best practices while identifying areas for improvement and innovation.
• Provide coaching and support to program staff, ensuring they have the necessary resources and guidance to meet program goals effectively.
• Design and implement evaluation tools (e.g., surveys, key performance indicators, focus groups) to monitor program progress and outcomes.
• Use evaluation data to recommend adjustments and improvements for increased impact and effectiveness.
• Provide guidance, support and supervision to direct reports, fostering their professional growth, accountability and success in their roles.

Further the Mission and Growth of SHC:

• Support the development of collaborative partnerships and represent SHC at community meetings and events to enhance visibility and network growth.
• Identify potential collaborative opportunities with other organizations to expand program reach and impact.
• Assist in identifying and securing funding for new programs, including support for grant writing and fundraising initiatives.
• Maintain and support positive media relations and marketing efforts alongside the Director of Programs and other leadership

Additional Duties:

• Support the implementation of SHC’s Language Access Plan as a secondary Language Access Liaison.
• Perform other duties as assigned by the Director of Programs to further the mission of SHC.
• Collaborate with SHC staff, Board, volunteers, and partners to achieve organizational goals, fostering an inclusive and equitable work environment.
• Other Duties as Assigned.

Qualifications:

• Bilingual in Spanish and English, with strong cultural awareness and the ability to work effectively with diverse communities. This role requires strong bilingual communication skills. Candidates must be fluent in both Spanish and English to effectively support our diverse employee and client base.
• Bachelor’s Degree and a minimum of five years’ experience in a human service organization in a client-facing role.
• Proven experience in program management, volunteer management, or a related field within a nonprofit environment.
• Strong leadership and team management skills.
• Comfortable adapting to the evolving needs of both adult and young learners.
• Excellent communication and interpersonal skills, with the ability to engage effectively with diverse groups.
• Knowledge of budget management and program evaluation techniques.
• Ability to connect with others and forge strong relationships.
• Highly organized, analytical, tech-proficient – proficient in Microsoft Office and Google Suite programs and Apricot case management software.
• Ability to perform several tasks concurrently; strong time management and organizational skills.
• Ability to organize and maintain detailed records, complete necessary paperwork, and meet deadlines.
• Exemplary record of customer service focus, strong communication and interpersonal skills, excellent follow-up, and an ability to work with diverse groups in a courteous and professional manner.
• Ability to work in a fast-paced environment, and flexibility to work occasional evenings and weekends is necessary.
• Personal qualities of integrity, credibility, and a commitment to and passion for SHC’s mission.
• Commitment to the mission and values of SHC, with a passion for community service.

Physical Demands:

• The ability to stand, walk, and sit for extended periods of time, as the role may involve attending events, meetings, or conferences. Additionally, the Legal Assistant is responsible for walking to the mail room and processing the physical mail.
• The capacity to move around the office, event venues, and other locations as required, including the ability to climb stairs, navigate uneven terrain, and carry out physical tasks associated with event setup and teardown.
• Proficient use of hands and fingers to handle paperwork, operate office equipment and perform tasks such as filing, typing, and data entry accurately and efficiently.
• The ability to lift and carry event materials, supplies, and promotional items, which may vary in weight but could range from light to moderately heavy objects, 50 pounds.

This role occasionally requires the Program Manager to work during evenings and/or weekends, depending on workload and deadlines.

Salary and Benefits:

Salary Range $55,000–$75,000 annually, commensurate with qualifications and experience.

Sacred Heart Center offers a competitive benefits package that includes paid time off and access to health and dental insurance plans.

Job Classification: Full-time,

FLSA Status: Exempt

Schedule: 40 hours per week, some evenings and weekends required