Bilingual ECE Family Case Manager

Appone; Bozeman (MT); On-site; USD 34,000 - 36,000; Full time

Job summary

HRDC in Bozeman is seeking a Family Case Manager within the Early Childhood Education program. You will lead family engagement efforts, coordinate services, and support school readiness while ensuring compliance with Head Start standards.

This role requires fluent English and Spanish, strong documentation, data entry, and collaboration with families, staff, and partners. Flexible schedules and a focus on family well-being are emphasized.

Qualifications

• Bachelor’s degree in Human Services, Social Work, Family studies, Psychology, Early Childhood Education or a related field.
• Experience in family services, case management, or related human services programs preferred.
• Fluency in English and Spanish is required to effectively serve families.

Responsibilities

• Lead family engagement efforts within the Early Childhood Education program to support school readiness and family well-being.
• Coordinate family support services, community resources, and partnership activities with staff and community partners.
• Provide documentation, data entry, and case management while ensuring privacy and program standards.
• Communicate with families in English and Spanish and respond to inquiries with excellent customer service.
• Follow mandated reporting procedures and maintain compliance with Head Start standards and grant requirements.

Skills

Bilingual English/Spanish

Education

Bachelor’s degree in Human Services, Social Work, Family studies, Psychology, Early Childhood Education or a related field

Job description

About the Organization

Welcome to HRDC, where you'll find us working to improve our neighbors' lives by building a better community in Bozeman, Livingston and Southwest Montana. We invite you to become part of our HRDC family whether you need help or are able to provide help. We believe in building a better community through supporting our neighbors across Southwest Montana with nearly 50 different programming initiatives. HRDC exists to instill hope, develop resources, design solutions, and change lives. We envision a place where poverty has no impact because opportunity and quality of life are equally afforded to everyone.

EOE Statement

HRDC does not discriminate against any person including customers, employees, and applicants for employment on the basis of race, religion, national origin, sex, age, physical or mental disability, reprisal, and where applicable, marital status, familial or parental status, sexual orientation, political ideas and beliefs, level of English skills, if all or part of an individual’s income is derived from any public assistance program, or protected genetic information in employment or in any program or activity conducted or funded by HRDC, in the performance of contracts and the delivery of services or funding. Not all prohibited bases will apply to all programs and/or employment activities. All are encouraged to apply. At HRDC IX , we value lived experience and nontraditional backgrounds. Studies have shown that people are less likely to apply for jobs unless they believe they meet every one of the qualifications described in a job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. If you are interested in applying, we encourage you to think broadly about your background and qualifications for the role.

Open Date

9/23/2026

Full-Time/Part-Time

Full-Time

Exempt/Non-Exempt

Non-Exempt

Location

ECE - Bozeman Center

Description

Section I: Position Details

Job Opening Date: September 23, 2026

Job Status: This position is full-time. HRDC also offers flexible schedules and a "reduced work week", which encourages full-time staff to use up to 4 paid hours weekly for their personal wellness.

Wage: $25.00 - $26.00 / hour

General Summary of Purpose of this Position: The Family Case Manager leads parent, family, and community engagement efforts within the Early Childhood Education (ECE) program. This position coordinates family support services, community resources, and family partnership activities to promote positive outcomes for children and families. The Family Case Manager works collaboratively with families, staff, community partners, and service providers to support family well-being, school readiness, and program goals while ensuring compliance with applicable federal and state regulations, performance standards, and grant requirements. This position provides services in the primary language of enrolled families and supports culturally and linguistically responsive family engagement.

Primary Job Duties and Responsibilities

1. Family Engagement (50%)

• Create, maintain, monitor, and update family records and case notes utilizing required data management systems, ensuring accurate and timely documentation of all family contacts, services, and outcomes.
• Partner with families to identify strengths, needs, interests, goals, and support services, by developing individualized action plans, identifying resources, and monitoring progress toward goals.
• Provide direct services, communication, and case management to families in both English and Spanish, including interpreting program information, forms, and community resources, as appropriate. - Montana Language Services remains the primary resource for interpretation and translation. In emergency situations, bilingual staff may be asked to provide support as needed.
• Establish and maintain positive, strengths-based relationships with families through regular communication, ongoing follow-up, coaching, and resource navigation. Support families in identifying and achieving goals related to financial stability, education, employment, housing, and overall family well-being by connecting them with appropriate resources and services.
• Promote and coordinate financial capability and asset-building services by connecting families with education, resources, counseling, and community support that strengthen financial stability and self-sufficiency.
• Utilize motivational interviewing techniques and strengths-based practices to support families in achieving goals, strengthening financial well-being, and connecting to appropriate resources.
• Collaborate with program staff, community agencies, and service providers to ensure coordinated services, effective referrals, and avoidance of duplication of efforts.
• Maintain confidentiality of family information and records in accordance with program policies and applicable federal and state regulations.

2. Documentation, Data Management & Compliance (20%)

• Ensure family support and engagement services are provided in compliance with Head Start Program Performance Standards, grant requirements, program policies, and applicable federal and state regulations.
• Monitor, assess, and support continuous improvement efforts related to program goals and Performance Standards.
• Maintain accurate, complete, and timely records, reports, documentation, and data in accordance with program requirements, including case notes, file maintenance, data entry, tracking systems, and related correspondence.
• Serve as a primary point of contact for families by responding to phone calls, walk-ins, and inquiries, providing accurate information, excellent customer service, and support.
• Follow mandated reporting procedures for child abuse and neglect in accordance with program policy and applicable state and federal requirements.

3. Program Support, Collaboration & Engagement: (10%)

• Collaborate with center staff and program teams to communicate with families regarding attendance, health requirements, documentation, and program expectations.
• Serve as a primary point of contact for families by responding via phone, email, and in-person visits, providing accurate information and excellent customer service.
• Support enrollment processes, family engagement events, recruitment activities, and general program operations, including follow-up on required documentation and paperwork, classroom and center support, and other duties as needed to ensure continuity of services for children and families.
• Assist families in accessing Best Beginnings Child Care Scholarship applications, including documentation support and ongoing eligibility requirements.
• Participate in staff meetings, case conferences, child staff meetings and community outreach activities, which may include occasional evening or weekend responsibilities.
• Participate in required training and professional development opportunities, including local and out or area training as required.
• Support program planning and continuous quality improvement activities, including the annual Self-Assessment, Program Information Report (PIR), Community Needs Assessments, surveys, and strategic planning processes.
• Build and maintain collaborative relationships with community partners to support effective service delivery for children and families.
• Support accurate tracking and documentation of allowable In-Kind / Non-Federal Share contributions in accordance with program requirements.

4. Compliance, Safety & Program Accountability (10%)

• Follow and implement mandated reporting procedures for child abuse and neglect in accordance with program policy and applicable federal and state laws.
• Maintain confidentiality of all family information and records in accordance with program policies, ethical standards, and applicable federal and state regulations.
• Ensure compliance with Head Start Program Performance Standards, grant requirements, program policies, and applicable federal and state regulations related to family services and program operations.
• Maintain professional standards of accountability, ethics, and family-centered practice in all interactions and responsibilities.

5. Compliance and Safety Responsibilities (5%)

• Follow and implement child abuse and neglect reporting procedures in accordance with program policies and applicable federal and state requirements.
• Ensure adherence to all applicable federal, state, and program regulations, including Head Start Performance Standards and grant requirements.
• Maintain professional standards of confidentiality, ethics, and family-centered practice at all times.

6. Organizational Participation (5%)

• Attend all organizational team meetings
• Read the weekly news to stay informed
• Participate in trainings and wellness days when available
• Conduct respectful, professional, and effective conversations with customers and volunteers regarding behavioral expectations, program compliance, and HRDC property standards.

Education and Experience

Education

• Bachelor’s degree in Human Services, Social Work, Family studies, Psychology, Early Childhood Education or a related field, or equivalent combination of education and experience demonstrating competency in family services, case management, or related human services field.

Experience

• Experience in family services, case management, social services, or related human services programs is preferred. Experience working with low-income families, community resources, and strengths-based family engagement is highly desirable.

Special Requirement

• This position requires fluency in English and Spanish to effectively serve families at designated program locations with a high percentage of Spanish-speaking families.
• Montana Language Services remains the primary resource for interpretation and translation. In emergency situations, bilingual staff may be asked to provide support as needed.

Supervision Received

This position works under general supervision and is responsible for supporting daily program operations. This position exercises independent judgment in prioritizing work, supporting staff, and ensuring services are delivered in accordance with program policies, procedures, and applicable regulations.

Supervision Exercised

This position does not have direct supervisory responsibility for assigned staff.

Knowledge, Skills and Abilities

• Strong written and verbal communication skills, including the ability to prepare reports, analyze information, and communicate effectively with staff, families, and community partners.
• Ability to interpret and apply regulations, policies, procedures, and program standards.
• Strong critical thinking and problem-solving skills with the ability to identify needs and develop practical solutions in a dynamic environment.
• Ability to collect, analyze, and use data to support decision-making, reporting, and compliance.
• Proficiency in standard office software (word processing, spreadsheets, email) and electronic data systems (e.g., ChildPlus) for documentation and reporting.
• Strong interpersonal skills with the ability to work effectively with diverse individuals and families.
• Ability to manage multiple priorities, work independently, and meet deadlines in an organized and efficient manner.
• Ability to maintain confidentiality and respond appropriately to sensitive, crisis, or high-need situations involving children and families.
• Flexibility to adapt to changing priorities and program needs.
• Ability and willingness to travel within the service area and attend required training.

Regulatory Knowledge

• Knowledge of applicable federal, state, and local regulations, including Head Start Program Performance Standards, child care licensing requirements, child abuse reporting laws, IDEA, ADA, and CACFP guidelines.

Licensure, Certifications, and Clearances

• Valid driver’s license
• Current CPR and First Aid certification (or ability to obtain upon hire)
• Ability to meet required health screening requirements, including pre-employment physical, and successful completion of background checks, including fingerprinting and child abuse/neglect clearances.

Program Philosophy and Service Delivery

• Emphasizes empowerment, autonomy, and accountability in all interactions.
• Supports individuals in developing personal plans for belonging, well-being, meaning, and purpose.
• Demonstrates respect, empathy, and professionalism in all customer and partner interactions.

Cultural Awareness

• Understands and connects with customers from diverse socio-economic, cultural, and ethnic backgrounds.
• Ensures equitable access to internal and external community resources.
• Promotes an inclusive and respectful service environment for all.

Safety & Wellness

• The person in this position complies with HRDC safety policies, procedures & guidelines; participates in safety training & drills as required; Reports unsafe conditions, incidents or near misses immediately; takes proactive steps to ensure the work area is clean and safe at all times.
• Promotes wellness, safety, and dignity for all customers and staff.
• Delivers services in a manner that upholds neutrality and inclusion regardless of faith, belief, cultural background, or personal identity.
• Ensures equitable access to programs and resources for all eligible participants.

Confidentiality

• This position requires regular handling of sensitive and confidential client and agency information. Unauthorized disclosure could harm client interests and the organization, and may also violate state and federal privacy laws. This position may have access to reports, records, and personnel files, and must exercise the highest level of discretion, judgment, and confidentiality at all times.

Working Conditions

• Primarily office based with regular field work and travel between sites.
• Regular exposure to staff, children and families.
• Occasional exposure to adverse weather during travel between sites, training and meetings

This job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Assigned duties and responsibilities may be added, removed, or changed at any time as organizational needs evolve.

This position is currently accepting applications.