Bilingual Dental Receptionist

Heartland Dental; Noblesville (IN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Free dental services for dependents

Vision care support

Life and disability insurance

401(K) retirement plan

Bonus opportunities

Job summary

Heartland Dental seeks a friendly, patient-focused Bilingual Front Office Team Member for Prairie Lakes Dental Care in Noblesville, IN. The role involves greeting patients, answering phones, scheduling, billing, and ensuring smooth office operations.

Requirements include fluent English/Spanish, 1+ year in dental settings, Dentrix experience, and strong communication skills. Benefits include comprehensive insurance, retirement plan, and bonus opportunities.

Qualifications

• Fluent English/Spanish required.
• 1+ years in a dental setting.
• 1+ years in insurance billing and accounts receivable.
• Dentrix or other dental software experience.
• Experience in fast-paced, customer-centric environment.
• Excellent communication and organizational skills.

Responsibilities

• Greet and welcome patients, creating a positive first impression.
• Manage front office tasks: phones, mail, emails, and scheduling.
• Schedule and confirm appointments for multiple providers.
• Process insurance claims and follow up on outstanding items.
• Post payments and manage accounts receivable.
• Explain treatment plans and payment options to patients.
• Support providers and team in implementing Heartland Dental systems.

Skills

Bilingual English/Spanish

Dental front office

Insurance billing

Accounts receivable

Dentrix software

Customer service

HIPAA awareness

Tools

Dentrix

Job description

Bilingual Business Assistant - Noblesville, IN

We're looking for a friendly, patient-focused Bilingual Front Office Team Member (English/Spanish) to help create an exceptional experience for our diverse patient population. If you enjoy building relationships, helping patients feel comfortable, and keeping a busy dental office running smoothly, we'd love to meet you.

About Prairie Lakes Dental Care

• Join a six person team that thrives on collaboration, communication and community
• Located at the corner of Highway 37 and 141st St, behind Chase Bank
• Mon-Thurs: 7:30am-5:30pm. Friday: 8am-2pm

Prairie Lakes Dental Care, like each Heartland Dental supported office, is unique to the community and the patients they serve.

Who is Heartland Dental?

As the largest and one of the fastest growing Dental Support Organizations, Heartland Dental provides exceptional service to its more than 2300 supported doctors in 38 states and over 1,400 supported offices. Each Heartland Dental supported office is unique to the community and the patients they serve. Supported Doctors are the leaders of their practice and set forth their own clinical care philosophies.

Benefits:

• Medical and prescription drug insurance
• Free dental services for yourself and your dependents minus lab fees
• Vision care support
• Life and disability insurance
• 401(K) retirement plan
• Monthly and quarterly bonus opportunities
• 6 paid holidays (after 90 days) and paid time off starts accruing immediately
• CE, professional development and growth opportunity

Heartland Dental was recently recognized by Newsweek for two awards: America’s Greatest Workplaces and America’s Greatest Workplaces for Diversity in 2024. These prestigious honors come after the organization was reviewed among 1.5 million large and mid‑sized companies in a nationwide study and achieved a 5-star rating for both awards.

More About The Role

• Greet and welcome patients as they enter the office to create a great first impression of our team
• Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers in the office
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
• Post insurance and patient payments and process accounts receivables
• Review treatment plan fees and payment options with patients
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential

Required Experience :

• Fluent English/Spanish required
• 1+ years of experience in a dental setting
• 1+ years of experience with insurance billing and accounts receivable
• Dentrix or other dental software experience
• Experience working in a fast‑paced and customer‑centric environment
• Excellent communication and organizational skills
• The position will have access to minimum PHI necessary for performing job‑related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards.

Physical Requirements:

• Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• Availability to attend virtual training sessions (or in-person) periodically throughout the year
• As part of our commitment to maintaining a safe and healthy environment for both team members and patients, a tuberculosis (TB) test is required for all new hires in dental office positions. This is a standard requirement for dental office roles and must be completed prior to starting employment. The test will be arranged during the pre‑employment process, and any necessary guidance or paperwork will be provided. Not applicable in state of FL & TN.

Who is Heartland Dental?

Heartland Dental is the nation’s largest dental support organization, providing non‑clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in over 1,800 dental offices. Each Heartland Dental supported office is unique to the community and the patients they serve. Supported doctors are the leaders of their practice and retain clinical autonomy. All Heartland Dental supported doctors are united by a common goal: delivering the highest quality dental care and experiences to the communities they serve.

At Heartland Dental, we're committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.