Bilingual Dealer Care Representative

Becklar, LLC; Ogden (UT); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive compensation

Health benefit plans

401(k) retirement plan

Parental leave

Wellbeing and lifestyle perks

Generous PTO

Job summary

Becklar, LLC is seeking a Dealer Care Representative in Ogden, UT to support dealer relationships through proactive communication, problem-solving, and exceptional customer service.

Responsibilities include responding to inquiries via phone and email, troubleshooting issues, and maintaining satisfaction across interactions. The ideal candidate is bilingual (French and English) with 1–2+ years in customer service and strong MS Office skills.

Qualifications

• Fluent in French and English (written and speaking).
• 1–2+ years of customer service experience.
• Strong communication skills (written and verbal).
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Detail-oriented with strong organizational skills.

Responsibilities

• Respond to dealer inquiries via phone, email, and other channels.
• Troubleshoot and resolve issues in a timely, professional manner.
• Research problems and determine best solutions.
• Follow up on dealer requests to ensure resolution and satisfaction.
• Manage escalations with professionalism and positive outcomes.
• Build and maintain strong relationships with dealers.
• Communicate recurring issues to leadership.
• Mentor team members and participate in training.

Skills

Bilingual French & English

Customer service

Communication skills

Detail-oriented

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Office

Excel

Word

PowerPoint

Job description

About BecklarBecklar delivers the industry’s only SMART Critical Event Protection Platform, combining advanced AI technology with skilled operators to provide rapid monitoring and response for people, property, and employees. Our solutions span video monitoring, remote guarding, workforce safety, personal health and safety, and critical event response—designed to act in the moments that matter most.Headquartered in Ogden, Utah, Becklar is one of the nation’s largest and fastest-growing monitoring companies, protecting more than 2.2 million subscribers daily. Guided by our mission to create a safer world through innovative technology and caring people, we live our We Care F.I.R.S.T. values—Fun, Innovative, Relationship-driven, Service-focused, and Team-oriented.Job SummaryThe Dealer Care Representative supports and maintains strong relationships between Becklar and its dealers through proactive communication, problem-solving, and exceptional customer service. This role is responsible for handling dealer inquiries, resolving issues, and ensuring a high level of satisfaction across all interactions.The ideal candidate is organized, detail-oriented, and thrives in a fast-paced environment while maintaining professionalism and a customer-first mindset.What You’ll DoRespond to dealer inquiries via phone, email, and other communication channelsTroubleshoot and resolve issues in a timely and professional mannerResearch problems and determine the best possible solutionsUse critical thinking and problem-solving skills to handle a variety of situationsFollow up on dealer requests to ensure resolution and satisfactionManage escalations with professionalism and a focus on positive outcomesBuild and maintain strong, constructive relationships with dealersCommunicate any recurring issues or concerns to leadershipMentor team members to support overall team success and service qualityParticipate in training sessions to maintain and improve skillsSupport additional projects and tasks as assignedWhat You’ll NeedFluent in French and English ( written and speaking )1–2+ years of customer service experienceStrong communication skills (written and verbal)Proficiency in Microsoft Office (Excel, Word, PowerPoint)Strong problem-solving and critical thinking abilitiesAbility to work independently and within a team environmentDetail-oriented with strong organizational skillsAbility to work effectively under pressureBachelor’s degree or equivalent experience preferredRésumé du posteLe représentant du service client pour les revendeurs soutient et entretient des relations solides entre Becklar et ses revendeurs grâce à une communication proactive, à la résolution des problèmes et à un service client exceptionnel. Ce poste consiste à traiter les demandes des revendeurs, à résoudre les problèmes et à garantir un haut niveau de satisfaction dans toutes les interactions.Le candidat idéal est organisé, soucieux du détail et s'épanouit dans un environnement dynamique tout en conservant son professionnalisme et une approche axée sur le client.Vos missionsRépondre aux demandes des concessionnaires par téléphone, e-mail et autres canaux de communicationAnalyser et résoudre les problèmes avec rapidité et professionnalismeÉtudier les problèmes et déterminer les meilleures solutions possiblesFaire preuve d'esprit critique et de capacités de résolution de problèmes pour gérer diverses situationsAssurer le suivi des demandes des concessionnaires afin de garantir leur résolution et leur satisfactionGérer les escalades avec professionnalisme en mettant l'accent sur des résultats positifsÉtablir et entretenir des relations solides et constructives avec les revendeursSignaler tout problème récurrent ou toute préoccupation à la directionAccompagner les membres de l'équipe afin de favoriser la réussite globale de l'équipe et la qualité du serviceParticiper à des sessions de formation pour maintenir et améliorer ses compétencesApporter son soutien à d'autres projets et tâches qui lui sont confiésCe dont vous aurez besoincourant en français et en anglais (écrit et parlé)1 à 2 ans ou plus d’expérience en service à la clientèleLe bilinguisme est obligatoire (français et anglais)Solides compétences en communication (écrite et orale)Maîtrise de Microsoft Office (Excel, Word, PowerPoint)Solides capacités de résolution de problèmes et d’esprit critiqueCapacité à travailler de manière autonome et en équipeSouci du détail et excellentes compétences organisationnellesCapacité à travailler efficacement sous pressionLicence ou expérience équivalente souhaitéeWhat’s in it for you?At Becklar, we’re driven by a bold purpose: protecting people, property, and employees when it matters most. We work hard toward meaningful goals, but we believe great work happens when people feel supported, connected, and genuinely enjoy what they do. Life at Becklar is built on trust, teamwork, and moments that matter — and we back that up with benefits designed to support you both at work and beyond.Here’s a snapshot of what we offer:Competitive compensation and opportunities to share in our successComprehensive health benefit plans to support you and your wellbeing401(k) retirement plan with company contributionInclusive parental leave designed to support all parents and caregiversWellbeing and lifestyle perks to support personal growth, connection, and balanceGenerous PTO so you can recharge, give back, and take care of what matters mostEEO StatementBecklar is an equal opportunity employer and is committed to creating a workplace free of discrimination and harassment. We make employment decisions based on business needs, job requirements, and skills, without regard to any status protected under applicable federal, state, or local law.Even if you don’t match the job description, please reach out to us or follow us on any other social media to see potential jobs that match your skillset.