Bilingual Data Entry Specialist

Cencora; United States; Remote; USD 30,000 - 42,000; Full time

Benefits offered by this job

Assurance maladie

Assurance dentaire

Congés parental payés

Formation professionnelle

Job summary

Cencora offre un rôle au Canada via Innomar Strategies, soutenant les patients et professionnels de santé dans les services de pharmacovigilance et de commercialisation pharmaceutique.

Le poste implique la gestion des dossiers patients, la coordination avec les équipes et le respect des procédures QC, tout en travaillant selon des horaires couvrant plusieurs fuseaux horaires et en assurant une assistance précise et rapide.

Qualifications

• Études collégiales minimum requises; diplôme ou certificat en sciences de la vie est un atout.
• Expérience en information médicale, recherche clinique ou inocuité des médicaments souhaitable.
• Connaissance des guidelines de pharmacovigilance (Canada/US/EMA/ICH) est un atout.

Responsibilities

• Gérer l’information et pharmacovigilance; documenter les informations cliniques.
• Répondre aux demandes médicales via la FAQ approuvée.
• Travailler avec clients internes et externes pour clarifications.
• Examiner les renseignements sur les patients et assurer la documentation correcte.
• Saisir les données dans les bases dédiées et assurer la qualité des rapports.

Skills

Communication efficace

Bilingue FR/EN

Organisation et rigueur

Capacité d’analyse

Autonomie

Education

Études collégiales minimum

Diplôme ou certificat en sciences de la vie (atout)

Tools

Salesforce

CRM

MyFax/Right Fax

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Job Details

Ce poste s’inscrit dans le cadre des services d’accompagnement des patients et des professionnels de santé ainsi que des services de commercialisation pharmaceutique proposés par Cencora au Canada, par l’intermédiaire de notre division Innomar Strategies.

This role is in support of Cencora’s patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business.

Responsabilités:

• Gestion de l’information et pharmacovigilance: recevoir,scanneret documenter toutes les informations cliniques pertinentes en conformité avecles PON/protocolesetlalégislation applicable;

• Répondre aux demandes de renseignements médicaux à l’aide de la FAQ approuvée;

• Travailler directement avec des clientsinternes etexternes pour demander des informations ou des clarifications supplémentaires, au besoin;

• Examiner les renseignements sur les patients dans la base de données et s’assurerqueladocumentationestexacte selon les besoins des clients;

• Joindreles rapports post-perfusion aux des bases de données pour s’assurer d’avoir la documentation appropriée pour l’aide aux patients, et les besoins des programmes d’innocuité de médicaments;

• Saisirlesdonnées dans des bases de donnéespropresauxprogrammes;

• Trier et classerlestélécopieset documents entrants;

• Effectuer des contrôles de la qualité relativement aux rapports sur les effets indésirables en conformité avec les instructions de travail;

• Effectuer des contrôles des données à la source ou y contribuer;

• D’autres fonctions et tâchespeuvent être confiées à l’adjoint(e) en pharmacovigilance I de temps à autreselon les besoins;

• Son travail peut exiger qu’il sur appel ou de garde.

Responsibilities:

• Create and maintain patient records in the CRM by ensuring information documented are accurate and updated regularly
• Execute administrative tasks critical to the progression of patients through the Program
• Ensure data integrity
• Act as a liaise between other members of the team
• Handling faxes (incoming/outgoing) accordingly and timely
• Organize work schedule to complement working hours in multiple time zones
• Labeling and attaching documents to the CRM
• Ability to cover various shifts
• Ad hoc duties as assigned

Niveau D’éducation:

• Des études de niveau collégial au minimum sont requises. Un diplômeou un certificat avec concentrationdans un programme de sciences de la vieconstitue un atout important;

• Expérience en information médicale, recherche clinique ou innocuité des médicaments ou expérience équivalente et connexeen pharmacie oudansun domaine del’industrie pharmaceutiqueconstitue un atout important;

• Connaissance de l’industrie de la pharmacovigilance, y compris des connaissances actuelles des lignes directrices en matière de pharmacovigilance de Santé Canada, du US FDA, d’EMEA et d’ICH;

• Capacitéd’adaptationau changement etd’acquisitionde nouvelles compétences selon les besoins;

• Expériencedesdomaines médical et/ou pharmaceutiqueet connaissance de la terminologie médicalesont un atout;

Education:

• Excellent computer skills
• Minimum 2 years experience in a similar administrative or data entry role
• Experience with the SalesForce software (or experience with a CRM system) an asset
• Experience with the faxing software (MyFax or Right Fax) an asset
• High School Diploma or Post Secondary schooling preferred
• Technical vocational training or equivalent combination of experience and education
• 2 years directly related experience

Compétences et Connaissances:

• Capacité de communiquer efficacement oralement et par écrit

• Bonnes relationsinterpersonnelles

• Bonnes compétences organisationnelles;souci du détaildémontré

• Capacitéàrespecter systématiquement les échéances

• Excellentes aptitudes en résolution de problèmes; capacité àcommuniquer et/ou àrésoudre les problèmes de manière efficace et efficiente

• Connaissance de Microsoft Word, Excel, PowerPoint et autres programmes Office

Skills and Knowledge:

• Knowledge of medical terminology an asset
• Ability to work autonomously
• Ability to provide assistance to team members during periods of increased workload
• Ability to recognize and question abnormal data and escalte if need be
• Ability to foresee and adjust scheduling and adjust workload
• Strong analytical skills
• Effective interpersonal and leadership skills
• Effective organizational skills; attention to detail
• Ability to consistently meet deadlines ;Time management skills and ability to prioritize tasks
• Excellent problem-solving skills; ability to resolve issues effectively and efficiently
• Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs
• Ability to communicate effectively in English and French (oral and written) for the Quebec and New Brunswick provinces

The successful candidate may have daily contacts with unilingual English-speaking customers, patients or peers from cross-functional teams.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Full time

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Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [e-mail]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Accessibility Policy

AmerisourceBergen is committed to fair and accessible employment practices.When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

Salary Range*

$41,954 CAD - 59,950 CAD

Affiliated Companies:

Affiliated Companies: Innomar Strategies