Bilingual Customer Support Specialist (Spanish/English)

Mygrant Glass Company; Houston (TX); Vor Ort; USD 34.000 - 46.000; Vollzeit

Benefits dieser Stelle

Medical

Dental

Vision

Life insurance

FSA plans

401(k) plus matching

Holiday, sick, and vacation days

Zusammenfassung

Mygrant Glass Company in Houston, TX is seeking a bilingual Customer Service Representative to be the first point of contact for English- and Spanish-speaking customers. You will handle calls, process orders and payments, and ensure accurate, timely service at the front desk.

You will also assist with returns, account management, and coordination with the warehouse team to keep daily operations running smoothly.

Qualifikationen

• Bilingual English/Spanish communication skills required for customer interactions.
• Experience delivering friendly, professional customer service.
• Accurate data entry and order processing abilities.

Aufgaben

• Enter customer orders for auto glass parts and process returns.
• Process daily payments (cash, cards) and ensure accurate data entry.
• Assist with inventory and warehouse coordination.
• Interact with customers by phone and in person to provide information and support.
• Manage customer accounts and elevate concerns when needed.
• Handle complaints and provide solutions within time limits; follow up.
• Maintain records of customer interactions and file documents.
• Handle high volumes of incoming calls.
• Develop knowledge of products and services to better serve customers.

Kenntnisse

Bilingual Spanish/English

Customer service

Data entry

Jobbeschreibung

Mygrant Glass Company in Houston, TX is seeking a bilingual Customer Service Representative to be the first point of contact for English- and Spanish-speaking customers. You will handle calls, process orders and payments, and ensure accurate, timely service at the front desk.

You will also assist with returns, account management, and coordination with the warehouse team to keep daily operations running smoothly.