Bilingual Customer Success & Retention - EN/Mandarin

Yelp; Phoenix (AZ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, vision, dental

Mental health support

PTO and holidays

Parental leave

Wellness subsidy

Flexible spending account

401(k)

Employee stock purchase plan

Work from home reimbursement

Base salary + incentives

Job summary

Yelp is seeking a bilingual advertiser support specialist in the United States (remote, excluding the Bay Area). You will guide advertisers, handle high-volume inquiries, and demonstrate the value of Yelp's advertising solutions.

Join a fast-paced team that values clear communication, problem solving, and a passion for local businesses. A Bachelor's degree or 3+ years of client-facing experience is required; Mandarin and English fluency is essential.

Qualifications

• Bachelor's degree or 3+ years of client-facing experience.
• Fluency in Mandarin and English (written and verbal).
• Experience in account management, sales, advertising, or small business (preferred).
• Proficient with computers and information systems.
• Strong verbal and written communication.
• Excellent problem solving and troubleshooting.
• Love for local businesses and understanding of local economies.
• Excellent time management and organization; detail-oriented.
• Ability to handle tough conversations professionally.
• Ability to balance consulting and support as needed.
• Willing to receive feedback and adapt in a fast-paced environment.
• Must have reliable high-speed internet at workspace (no satellite/mobile hotspot).

Responsibilities

• Strengthen Yelp's revenue retention through timely customer support.
• Consult and educate advertisers by handling high volume inbound calls and emails.
• Show advertisers the value of Yelp with ad performance metrics.
• Become expert in Yelp ads and tailor recommendations; handle objections.
• Communicate clearly with clients and internal teams.
• Stay organized and efficient in a fast-paced environment.
• Consistently achieve or exceed monthly goals.
• Work with both English and Mandarin speaking customers.

Skills

Mandarin & English bilingual

Account management

Sales/advertising experience

Problem solving

Communication skills

Time management

Organizational skills

Technical proficiency with computers

Customer service experience

Education

Bachelor's Degree

3+ years client facing experience

Job description

Yelp is seeking a bilingual advertiser support specialist in the United States (remote, excluding the Bay Area). You will guide advertisers, handle high-volume inquiries, and demonstrate the value of Yelp's advertising solutions.

Join a fast-paced team that values clear communication, problem solving, and a passion for local businesses. A Bachelor's degree or 3+ years of client-facing experience is required; Mandarin and English fluency is essential.