Bilingual Customer Service Specialist (Spanish)

Sherwin-Williams; Watertown (WI); Sur place; USD 21 000 - 30 000; Temps partiel

Résumé du poste

Sherwin-Williams is seeking a part-time associate at Store #3285 in Watertown, WI. This role involves helping customers, processing sales, stocking, and assisting with deliveries. Fluency in English and Spanish is preferred, with a focus on delivering excellent service and meeting sales goals.

The position requires lifting up to 50 lbs regularly and 70 lbs occasionally, and a valid driver’s license. Pay starts at $18.30/hr, based on experience, with potential adjustments for relevant experience.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the U.S. without sponsorship now or in the future.
• Must read, write, comprehend, and communicate in English.
• Must read, write, comprehend, and communicate in Spanish.
• Must have a valid, unrestricted Driver's License.
• Must lift up to 50 lbs frequently and up to 70 lbs occasionally.
• Must be willing to work evenings and weekends.
• If internal to Sherwin-Williams, must have a Meets Expectations rating.
• If internal to Sherwin-Williams, must complete HR Cloud eLearning courses.

Responsabilités

• Provide high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting products.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and in line with policies.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products per customer specifications.
• Stock shelves and set up displays.
• Clean store equipment and maintain neat work areas.
• Load/unload delivery trucks and assist in deliveries as needed.
• Maintain in-stock and presentable conditions in assigned areas.
• Remain knowledgeable on products and discuss options with customers.
• Comply with inventory control procedures and seek ways to improve sales.

Connaissances

Customer service

Sales

Bilingual English/Spanish

Formation

High School diploma or GED

Outils

Tinting equipment

Description du poste

Location

The individual selected for this role will be expected to work at Store #3285, located at: 705 S. Church Street, Watertown WI 53094

Position Details

This is a Part-Time job

Starting Pay: $18.30/hr OR based on relevant experience

Job Duties

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Minimum Requirements

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must be able to read, write, comprehend, and communicate in English
• Must be able to read, write, comprehend, and communicate in Spanish
• Must have a valid, unrestricted Driver's License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
• If internal to Sherwin-Williams, you must have received at least a "meets expectations" (3) rating on your most recent performance appraisal
• If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position

Preferred Qualifications

• Have at least a High School diploma or GED
• Have at least one (1) year of experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint-related products
• Have previous work experience operating tinting and mixing equipment