Bilingual Customer Service Specialist (Spanish)

The Sherwin-Williams Company; Pearl Acres (LA); On-site; USD 17,000 - 25,000; Part time

Job summary

The Sherwin-Williams Company is hiring a part-time Customer Service Specialist at Store #707108 in Slidell, LA. You will assist customers, determine needs, and recommend products while ensuring high levels of customer satisfaction and meeting store sales goals.

Responsibilities include handling sales transactions, stocking displays, tinting/mixing as needed, and maintaining product knowledge. Must be able to lift up to 70 lbs and work evenings/weekends as required.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the United States without sponsorship.
• Must be able to read, write, comprehend, and communicate in English and Spanish.

Responsibilities

• Provide excellent sales service to customers in person and over the phone.
• Assist customers by determining needs and recommending suitable products and services.
• Process sales transactions accurately and according to store policies.
• Maintain clean, well-stocked shelves and displays; stock from store floors or warehouse.
• Stay knowledgeable about products and promotions to maximize sales and customer satisfaction.

Skills

English

Spanish

Education

High School diploma or GED

Job description

The individual selected for this role will be expected to work at Store #707108, located at: 39201 Natchez Dr. Slidell, LA 70461. This is a Part-time position.

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basisMaintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must be able to read, write, comprehend, and communicate in English
• Must be ableto read, write, comprehend, and communicate in Spanish
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

Preferred Qualifications:

• Have a valid, unrestricted Driver's License
• Have at least a High School diploma or GED
• Have at least one (1) year of experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint-related products
• Have previous work experience operating tinting and mixing equipment