Bilingual Customer Service Specialist (Spanish)

The Sherwin-Williams Company; Onalaska (WI); On-site; USD 23,000 - 26,000; Part time

Job summary

The Sherwin-Williams Company is hiring a part-time Retail Sales Associate for Store #703506 at 9394 Highway 16, Onalaska, WI 54650. You will assist customers, process transactions, stock shelves, and support daily store operations.

Candidates must be at least 18, legally eligible to work, fluent in English (and Spanish preferred), able to lift up to 70 lbs, and willing to work evenings and weekends. Training and a team environment are provided.

Qualifications

• Customer service and sales experience preferred.
• Able to lift up to 70 lbs with or without accommodation.
• Must be 18+ and legally eligible to work.
• English and Spanish reading/writing ability.

Responsibilities

• Provide excellent sales service and ensure customer satisfaction.
• Assist customers in person and by phone to determine needs.
• Process sales and handle transactions according to policy.
• Stock shelves, set up displays, and maintain in-stock condition.
• Tint and mix products to customer specs.
• Load/unload deliveries and assist in deliveries as needed.
• Maintain accurate work orders and inventory control.

Skills

Customer service

Sales experience

Cash handling

English proficiency

Spanish proficiency

Physical strength

Team player

Evenings & weekends

Education

High School Diploma

Tools

Tinting equipment

Job description

The individual selected for this role will be expected to work at Store #703506, located at: 9394 Highway 16, Onalaska, WI 54650.

This is a part-time role with a starting pay range between $17.02 - $19.00.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must be able to read, write, comprehend, and communicate in English
• Must be ableto read, write, comprehend, and communicate in Spanish
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
• If internal to Sherwin-Williams, you must have received at least a "meets expectations" (3) rating on your most recent performance appraisal
• If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position

Preferred Qualifications:

• Have a valid, unrestricted Driver's License
• Have at least a High School diploma or GED
• Have at least one (1) year of experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint-related products
• Have previous work experience operating tinting and mixing equipment