Bilingual Customer Service Specialist (Spanish)

The Sherwin-Williams Company; Lake Park (FL); On-site; USD 21,000 - 26,000; Full time

Job summary

The Sherwin-Williams Company is seeking a Customer Service Specialist to join Store #702019 in Lake Park, FL. You will assist customers in person and over the phone, determine their needs, and present appropriate paint products and services to achieve store sales goals.

You will be expected to maintain product knowledge, tint and mix as required, and ensure accurate transactions while providing friendly, high-quality service at the Lake Park location.

Qualifications

• Must be at least eighteen years old.
• Must be legally authorized to work in the United States without sponsorship.
• Must be able to read, write, comprehend and communicate in English.
• Must be able to read, write, comprehend and communicate in Spanish.
• Ability to lift up to 50 lbs frequently and 70 lbs occasionally.
• Willingness to work evenings and weekends.
• Internal Sherwin-Williams rating of meets expectations (3) preferred.
• Completed HR Cloud eLearning courses for current position.

Responsibilities

• Ensure high levels of customer satisfaction through sales service.
• Assist customers in person and over the phone by determining needs and presenting products.
• Build trust with wholesale and retail customers.
• Process sales transactions accurately per policies.
• Pursue monthly/quarterly/yearly sales goals.
• Maintain precise work orders and mix formulas.
• Pull products from floor or warehouse; tint/mix as needed.
• Stock shelves and set up displays; clean store equipment.
• Load/unload delivery trucks and assist deliveries as needed.
• Maintain in-stock, presentable areas and knowledge of products.

Skills

English proficiency

Spanish proficiency

Customer service

Retail experience

Delivery experience

Paint knowledge

Tinting equipment

Education

High School diploma or GED

Tools

Tinting equipment operation

Job description

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.

The individual selected for this role will be expected to work at Store #702019, located at: 450 North Federal Hwy Lake Park, FL 33403.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must be able to read, write, comprehend, and communicate in English
• Must be ableto read, write, comprehend, and communicate in Spanish
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
• If internal to Sherwin-Williams, you must have received at least a "meets expectations" (3) rating on your most recent performance appraisal
• If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position

Preferred Qualifications:

• Have a valid, unrestricted Driver's License
• Have at least a High School diploma or GED
• Have at least one (1) year of experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint-related products
• Have previous work experience operating tinting and mixing equipment