Bilingual Customer Service Specialist (Spanish)

The Sherwin-Williams Company; Garner (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

The Sherwin-Williams Company is seeking a Customer Service Specialist for Store #702825 in Garner, NC. This full-time role focuses on assisting wholesale and retail customers, answering product questions, and recommending solutions to ensure satisfaction.

Responsibilities include resolving customer concerns promptly, helping meet store sales goals, and staying up-to-date with product features while maintaining high visual standards.

Qualifications

• Must be 18 years or older.
• Authorized to work in the US without sponsorship.
• Must read, write, and communicate in English.
• Must read, write, comprehend, and communicate in Spanish.
• Must have a valid, unrestricted Driver's License.
• Must be able to lift up to 50 lbs frequently and 70 lbs occasionally.
• Must be willing to work evenings and weekends.

Responsibilities

• Assist customers to determine needs and recommend appropriate Sherwin-Williams products.
• Answer questions about products and services to promote customer satisfaction.
• Resolve any customer concerns promptly to ensure maximum client satisfaction.
• Maintain high quality and visual standards of the store and products.
• Help the store achieve sales goals through excellent service and product knowledge.

Skills

Bilingual English/Spanish

Education

High School diploma or GED

Job description

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals. This is a FULL-TIME position.

The individual selected for this role will be expected to work at Store #702825, located at: 55 Oxholm Circle Garner NC 27529.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.

Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must be able to read, write, comprehend, and communicate in English
• Must be ableto read, write, comprehend, and communicate in Spanish
• Must have a valid, unrestricted Driver's License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
• If internal to Sherwin-Williams, you must have received at least a "meets expectations" (3) rating on your most recent performance appraisal
• If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position

Preferred Qualifications:

• Have at least a High School diploma or GED
• Have at least one (1) year of experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint-related products
• Have previous work experience operating tinting and mixing equipment

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