Bilingual Customer Service Specialist (Spanish)

Sherwin-Williams; Gainesville (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Sherwin-Williams in Gainesville, TX is seeking Customer Service Specialists to assist customers, answer product questions, and drive sales in-store and over the phone.

You will resolve concerns, maintain displays, process transactions, and help with deliveries as needed. Must be bilingual in English and Spanish, with valid driver's license, and be able to lift up to 50 lbs.

Qualifications

• Minimum: 18 years old and legally eligible to work in the U.S.
• Ability to read, write, comprehend, and communicate in English and Spanish.
• Valid, unrestricted Driver’s License and ability to lift up to 50 lbs regularly.

Responsibilities

• Deliver excellent sales service to customers in person and by phone.
• Identify customer needs and present suitable Sherwin-Williams products.
• Build trust with wholesale and retail customers and meet sales goals.
• Process sales transactions accurately per policy.
• Maintain in-store displays and inventory accuracy.

Skills

English

Spanish

Customer service

Education

High School diploma or GED

Job description

Job Description

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, and recommend the right solutions. They are expected to promptly resolve any customer concerns, ensure maximum client satisfaction, stay up-to-date with product features, and maintain high quality visual standards of products and the store. They are tasked with achieving excellent customer service while consistently meeting sales goals.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and in accordance with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and documents
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load and unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition of assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Qualifications

Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must be able to read, write, comprehend, and communicate in English
• Must be able to read, write, comprehend, and communicate in Spanish
• Must have a valid, unrestricted Driver’s License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
• If internal to Sherwin-Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal
• If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position

Preferred Qualifications:

• Have at least a High School diploma or GED
• Have at least one (1) year of experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint-related products
• Have previous work experience operating tinting and mixing equipment

Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract. As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.