Bilingual Customer Service Specialist- Hybrid Remote in Athens, TX

Maximus, Inc.; Athens (TX); Hybrid; USD 17,000 - 24,000; Full time

Benefits offered by this job

Training pay raise

Development programs

Wellness program

Employee discounts

Tuition reimbursement

Recognition platform

PTO & disability

401K matching

Insurance package

Job summary

Maximus is hiring a Bilingual Customer Service Specialist (Spanish/English) for the Health Texas project in Athens, TX. This full-time role offers hybrid and fully remote work options after an onsite training week, with a 1/hour pay increase after training and a Texas residency requirement.

The position requires handling inquiries via phone, IVR, and web portals, providing program information, and maintaining accurate records.

Qualifications

• Fluent in English and Spanish.
• Experience handling high-volume inquiries.
• Strong data entry and multitasking abilities.
• Good problem-solving and communication skills.

Responsibilities

• Answer inquiries via phone, IVR, web chat, and portals.
• Provide accurate information on programs and services.
• Document interactions and outcomes in systems.
• Escalate complex issues to appropriate teams.

Skills

Bilingual Spanish/English

Customer service

Typing

Problem solving

Education

High school diploma or GED

Job description

Bilingual Customer Service Specialist- Hybrid Remote in Athens, TX## General informationDateWednesday, November 11, 2026CityAthensStateTXCountryUnited StatesWorking timeFull-time## Description & Requirements**Maximus** is currently hiring **Bilingual****Customer Service Specialist (Spanish/English)** to join our team! This position is responsible for supporting our **Health Texas** project by providing customer care and benefit enrollment services via telephone, IVR and web-based portals. To prepare for this role, Maximus provides paid, comprehensive training that equips our CSRs with the highest levels of knowledge and professionalism. **W****e invest in your success from day one!** Enjoy a $1/hour pay increase once you have completed training.These are Full-time, regular employment opportunities and we offer Hybrid and Fully Remote working arrangements. *You will work on-site for the first week of training*, after which you will have the option to work from home. At times, you may be asked to report to our Athens, TX location based on business needs.This position requires **residency in the State of Texas** and **within a 70-mile radius of Athens.****Schedule Details:** - Our call center is open from 8AM - 6:30PM CST, Monday - Friday - 8 hour full-time shifts are scheduled within the hours of operation **Why Maximus?**- **Training Completion Pay Increase** – Successfully complete our paid training program and receive a **$1.00 per hour** increase to your base pay.- **Professional Development Opportunities**- Participate in training programs, workshops, and conferences.- **Maximus Wellness Program and Resources** - Access a range of wellness programs and resources tailored to your needs.- **Employee Perks and Discounts** - Additional benefits and discounts exclusively for employees.- **Tuition Reimbursement** - Invest in your ongoing education and development.- **Recognition Platform** - Acknowledge and appreciate outstanding employee contributions.- **Holistic Wellness Suppor**t - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).- **Paid Time Off Package** - Enjoy PTO, Holidays, and sick leave, along with Short- and Long-Term Disability coverage.- **Future Planning** - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.- **Comprehensive Insurance Coverage** - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.- **Competitive Compensation** - Quarterly bonuses based on performanceEssential Duties and Responsibilities: - Answer incoming customer inquiries received via telephone, Interactive Voice Response (IVR), web chat functions, or other approved contact channels in accordance with performance standards, policies, procedures, and confidentiality and privacy requirements. - Provide accurate information regarding programs and services to consumers, prospective enrollees, individuals acting on behalf of enrollees, health plans, and providers. - Track, document, and record all customer interactions, inquiries, complaints, comments, actions taken, and transactions in applicable systems. - Complete associated tasks and transactions according to established guidelines to ensure accuracy and completeness. - Navigate multiple computer systems while interacting with customers and perform data entry accurately. - Facilitate fulfillment of customer requests for materials via mail, email, or electronic delivery as appropriate. - Transfer or refer customers to appropriate internal or external entities in accordance with established guidelines. - Address customer inquiries and resolve routine issues to ensure appropriate actions or updates are completed. - Escalate unresolved, complex, or sensitive issues or grievances to designated staff or departments for further investigation or resolution as needed. - Facilitate translation or interpretation services for non English speaking customers according to procedures. - Communicate with supervisors regarding potential needs, concerns, or issues impacting service delivery. - Meet Quality Assurance (QA), productivity, and other key performance metrics. - Attend required meetings and trainings and maintain up to date knowledge of all programs, systems, policies, and procedures. - Perform other related duties as assigned by management.Minimum Requirements- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.- Must be fluent in English and specified secondary language.- Bilingual fluency in both Spanish and English languages- Able to demonstrate logical problem-solving skills, capacity to multi-task, and proficiency to utilize the client approach to troubleshoot- Proficient in managing repetitive and high-volume calls- Proficient typing skills- Consistently showcases a strong sense of urgency and performs well under pressure- Strong organizational and work prioritization abilities- Fundamental computer proficiency- Available to work any 8-hour shift Monday to Friday from 8:00 a.m. to 6:30 p.m. (Central Time)- Must work and reside within Texas- Must live within 70 miles of Athens, Texas**Training Requirements:**- Must be able to work onsite first week of training- Must be able to complete classroom and on-the-job training with no time missed**Required Guidelines for Remote Work Environment:**- Workspace must be quiet, free of distractions, and no background noise- Workspace must be able to hold 2 monitors, laptop, keyboard, mouse, and docking station: Maximus will provide equipment- Web camera is required for all Maximus staff during training, meetings, or as requested by management with expectation of participation, adequate lighting and visibility- Internet must be a traditional, wired high-speed connection such as cable or fiber- Must be able disable modem firewalls to ensure proper VPN and product access- High-speed internet service is required, with minimum of 20 Mbps download & 5 Mbps upload- Required to connect the ethernet cable directly from the modem or router to computer- Wi-Fi connections through cellular networks, mobile hotspots, fixed wireless, or satellite are not permitted- Work-from-home staff may be required to work on-site for those who fail to meet the work-from-home guidelines and/or whose performance is not at an acceptable levelEEO StatementMaximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.Pay TransparencyMaximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.**Accommodations**Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at **[e-mail]**.**Minimum Salary**$ 15.00**Maximum Salary**$ 15.00