Bilingual Customer Service Representative - B046

Mygrant Glass Company; Houston (TX); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life insurance

FSA plans

401(k) plus matching

Holiday, sick, and vacation days

Job summary

Mygrant Glass Company in Houston, TX is seeking a bilingual Customer Service Representative to be the first point of contact for English- and Spanish-speaking customers. You will handle calls, process orders and payments, and ensure accurate, timely service at the front desk.

You will also assist with returns, account management, and coordination with the warehouse team to keep daily operations running smoothly.

Qualifications

• Bilingual English/Spanish communication skills required for customer interactions.
• Experience delivering friendly, professional customer service.
• Accurate data entry and order processing abilities.

Responsibilities

• Enter customer orders for auto glass parts and process returns.
• Process daily payments (cash, cards) and ensure accurate data entry.
• Assist with inventory and warehouse coordination.
• Interact with customers by phone and in person to provide information and support.
• Manage customer accounts and elevate concerns when needed.
• Handle complaints and provide solutions within time limits; follow up.
• Maintain records of customer interactions and file documents.
• Handle high volumes of incoming calls.
• Develop knowledge of products and services to better serve customers.

Skills

Bilingual Spanish/English

Customer service

Data entry

Job description

Now Hiring: Bilingual (Spanish/English) Customer Service Representative!

Job Description

Location: Houston, TX | Schedule: Full-Time, Non-Exempt

Serve with Excellence. Support with Care.

At Mygrant Glass, we’re looking for a dependable Customer Service Representative to provide outstanding support to our customers and branch operations. In this role, you’ll be the first point of contact for both English- and Spanish-speaking clients—handling calls, processing orders and payments, and ensuring professional, accurate, and timely service.

Beyond the front desk, you’ll assist with returns, account management, and coordination with the warehouse team to maintain smooth and efficient operations. As a key member of our branch team, you’ll communicate clearly, problem-solve effectively, and deliver the exceptional service that defines Mygrant Glass.

Why Join Mygrant Glass? We’re the largest independent auto glass distributor in the United States—but we operate with the values of a family-owned company. We value safety, teamwork, and providing opportunities for growth.

We also value fair and competitive pay rates. Where a pay band is provided, actual pay may be above the listed range based on the individual's experience, education, certifications, knowledge, skills, and geography/work location. The listed range reflects what we reasonably expect to pay for this opportunity at the time of posting.

Benefits

Non-exempt employees will be paid overtime in accordance with applicable federal, state, and local law. Base pay does not include other forms of compensation. Mygrant Glass is proud to offer its employees a comprehensive benefits package including:

• Medical
• Dental
• Vision
• Life insurance
• FSA plans
• 401(k) plus matching
• Holiday, sick, and vacation days

Non-Exempt

Reports To: Branch Manager

Schedule: M-F Dayshift w/ rotating Saturdays

Position Summary

A Customer Service Representative works with clients who have orders, complaints or require information about products/services purchased from the organization. They also provide solutions that fit those individualized situations and prioritize the customers’ needs at each step of the process.

Essential Job Functions

• The following responsibilities are subject to change based on the needs of the company and the employee level.
• Enter customer orders for auto glass parts and process customer returns.
• Process daily cash, credit cards, and check deposits with accurate data entry.
• Assist with inventory - interacting with operation warehouse inventory control.
• Interact with customers via telephone and in-person providing information and assistance.
• Manage customer accounts with discretion and elevate customer concerns as needed.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure a solution.
• Keep records of customer interactions, process customer accounts and file documents.
• Manage large amounts of incoming phone calls.
• Develop working knowledge of the evolving products and services to better serve customers.