Bilingual Customer Service Representative

One80 Intermediaries; United States; On-site; USD 48,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Paid paternity leave

Tuition assistance

Disability insurance

Paid maternity leave

Job summary

One80 Intermediaries is seeking a Bilingual Customer Service Representative to provide exceptional service to customers in the US and Canada. This role involves answering inquiries, resolving issues, and processing insurance policies while maintaining high standards of productivity and accuracy. The ideal candidate is fluent in English and Spanish, with a strong background in customer service.

Qualifications

• Must have at least six months of customer service-related experience.
• Fluent in English and Spanish (speaking, spelling, and grammar).

Responsibilities

• Talk with customers, agents, and clients to answer insurance-related questions.
• Assist customers with problem resolution and ensure accuracy of information.
• Process policies and related documents efficiently.

Skills

Customer Service

Bilingual (English and Spanish)

Education

High school diploma or equivalent

Job description

Join to apply for the Bilingual Customer Service Representative role at One80 Intermediaries

Join to apply for the Bilingual Customer Service Representative role at One80 Intermediaries

Direct message the job poster from One80 Intermediaries

Talent Acquisition Partner @ One80 Intermediaries | HR, Recruiting, Relationship Building

We’re seeking a Bilingual (Spanish) Customer Service Representative to serve as the primary contact for customers, agents and clients in the US and Canada. This individual determines appropriate action to be taken using knowledge of products and services, while maintaining quality, productivity, and time-service standards. Focus on providing timely and professional customer service is essential.

Your Impact:

• Talk with customers, agents and clients by phone and/or web to answer insurance related questions regarding the customer’s account. Follow-up will be needed to ensure accuracy of information, timely response and outstanding customer issues. These calls will be both in an inbound and outbound fashion.
• Assist customers with problem resolution to ensure all insurance requirements are met and verifies and enters correct information into the computer using company guidelines.
• Process policies and related document to ensure accurate and efficient flow through the appropriate processing system.
• Provide assistance to other departments when workload dictates
• Consistently achieve departmental standards of productivity and accuracy
• Maintain the security and confidentiality of the facility, computer system, programs, customer and client information

Successful Candidates Will Have

• High school diploma or equivalent required
• Must have at least six months of customer service-related experience
• Must be fluent in English and Spanish (speaking, spelling, and grammar)

One80 Intermediaries is a privately held firm with offices throughout the US and Canada. As a leading insurance wholesaler and program manager, One80 offers placement services and binding authority for property and casualty, life, travel/accident and health, affinity and administrative services, and warranty business. Launched just four years ago, One80 Intermediaries has grown to be one of the largest intermediaries in the United States. In 2023, Business Insurance ranked One80 as the 3rd Largest MGA/Underwriting Manager/Lloyd’s Coverholder, and 3rd Largest Underwriting Manager in the country.

At One80 Intermediaries, base pay is one part of our total compensation package, which also includes a comprehensive suite of benefits, including medical, dental, vision, disability, and life insurance, retirement savings, and paid time off and paid holidays for eligible employees. The total compensation for a position may also include other elements dependent on the position offered. The expected base pay for this position is $16.00 per hour + bonus. The actual base pay offered may vary depending on multiple individualized factors, including geographical location, education, job-related knowledge, skills, and experience.

One80 Intermediaries is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about working at One80 Intermediaries by visiting our careers page: www.one80.com/careers.

Personal information submitted by California applicants in response to a job posting is subject to One80's California Job Applicant Privacy Notice .

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Insurance

Referrals increase your chances of interviewing at One80 Intermediaries by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid paternity leave

Tuition assistance

Disability insurance

Paid maternity leave

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