Bilingual Customer Service Representative

Florida One Insurance; Palm Bay (FL); On-site; USD 42,600 - 92,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Life Insurance

Paid Time Off

Licensing assistance

Growth opportunities

Job summary

Florida One Insurance is hiring a Full-Time Bilingual Customer Service Representative onsite in Florida. You will resolve insurance questions, guide customers through policies, and ensure a positive experience for English- and Spanish-speaking clients.

This role emphasizes empathy, clear communication, and problem-solving as you support a diverse client base and collaborate with agents to deliver outstanding service daily.

Qualifications

• Fluency in English and Spanish (written and spoken).
• Strong verbal and written communication skills.
• Empathy, professionalism and customer service orientation.
• Problem-solving ability and attention to detail.
• Adaptability in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone, email, and in person.
• Assist with policy updates, claims, and general insurance questions.
• Provide clear, empathetic support in both English and Spanish.
• Collaborate with agent team to ensure a seamless customer experience.
• Maintain accurate records and documentation.

Skills

Fluency in English & Spanish

Excellent verbal & written comms

Empathy & customer service

Problem-solving

Attention to detail

Job description

Join Florida One Insurance as a Full-Time Bilingual Customer Service Representative

Are you passionate about helping people and fluent in both English and Spanish? Step into a dynamic, customer-focused role at Florida One Insurance, where your communication skills and dedication to service will be truly valued.

As a Full-Time Bilingual Customer Service Representative, you'll work onsite in a fast-paced environment, directly supporting our diverse client base. You'll solve insurance-related issues, answer questions, and guide customers through their policies--making a real impact in their lives. Your bilingual skills will be key in creating strong, trusting relationships with clients from all backgrounds.

Compensation & Benefits
We offer a competitive salary ranging from $42,600 to $92,000 per year, based on your experience and performance. Plus, enjoy a comprehensive benefits package, including:

• Medical, Dental & Vision Insurance

• Life Insurance

• Paid Time Off

• Support and guidance through the insurance licensing process

• Opportunities for growth and development

About Florida One Insurance

With over a decade of experience, Florida One Insurance Agency specializes in personalized auto insurance solutions. Our team of dedicated agents is committed to helping clients navigate the complexities of insurance with confidence. We prioritize trust, transparency, and exceptional service-every time.

Our Mission:
To empower our clients with the knowledge and support needed to make informed decisions, building lasting relationships along the way.

Your Role as a Bilingual Customer Service Representative

Each day brings something new. Your responsibilities will include:

• Responding to customer inquiries via phone, email, and in person

• Assisting with policy updates, claims, and general insurance questions

• Providing clear, empathetic support in both English and Spanish

• Collaborating closely with our agent team to ensure a seamless customer experience

• Maintaining accurate records and documentation

You’ll be the friendly voice our clients trust--especially during stressful times--making empathy, patience, and professionalism essential to your success.

What We’re Looking For

To thrive in this role, you should bring:

• Fluency in English and Spanish (verbal & written)

• Excellent verbal and written communication skills

• A strong sense of empathy, professionalism, and customer service

• Problem‑solving ability and attention to detail

• Adaptability in a fast‑paced environment

• A collaborative, team‑oriented mindset

Take the Next Step in Your Career

If you’re ready to grow in a rewarding customer service role and make a difference in your community, we’d love to hear from you. Apply today and become part of a team that puts people first--every day.