Bilingual Customer Service & Paint Solutions Specialist

The Sherwin-Williams Company; Apex (NC); Vor Ort; USD 21.000 - 28.000; Vollzeit

Zusammenfassung

The Sherwin-Williams Company is seeking a Customer Service Specialist for Store #702204 at 1806 Laura Duncan Rd, Apex, NC. The role focuses on assisting customers, answering questions about products, and promoting appropriate solutions while supporting sales goals.

Responsibilities include delivering excellent service, handling transactions, stocking, tinting and mixing when needed, and ensuring accuracy and compliance.

Qualifikationen

• Must be at least 18 years old.
• Authorized to work in the United States without sponsorship.
• Must read, write, comprehend, and communicate in English.
• Must read, write, comprehend, and communicate in Spanish.
• Must have a valid, unrestricted Driver's License.
• Must be able to lift up to 50 lbs frequently and up to 70 lbs occasionally.
• Must be willing to work evenings and weekends.
• If internal to Sherwin-Williams, you must have a 'meets expectations' rating on your most recent performance appraisal.
• If internal to Sherwin-Williams, you must have completed HR Cloud eLearning courses required for your current position.

Aufgaben

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Kenntnisse

Customer service

Sales

English

Spanish

Cash handling

Delivery support

Ausbildung

High School diploma or GED

Tools

Tinting equipment

Mixing equipment

Jobbeschreibung

The Sherwin-Williams Company is seeking a Customer Service Specialist for Store #702204 at 1806 Laura Duncan Rd, Apex, NC. The role focuses on assisting customers, answering questions about products, and promoting appropriate solutions while supporting sales goals.

Responsibilities include delivering excellent service, handling transactions, stocking, tinting and mixing when needed, and ensuring accuracy and compliance.