Bilingual Customer Sales Agent

Pronto Insurance; Austin (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Paid training

Licensing support

Job summary

Pronto Insurance—a leading Texas and California insurance agency—seeks Sales Agents. This full-time role offers bilingual English/Spanish customer service, uncapped commissions, and paid training with licensing support. You’ll handle policy changes, renewals, and sales, and may travel to other offices within the region.

Experience in customer service is preferred, but no prior insurance experience is required. Must be authorized to work in the United States and complete a background check.

Qualifications

• High school diploma or equivalent; customer service experience required.
• Fluent in English and Spanish; strong communication and problem-solving skills.
• Willing to obtain and maintain insurance license; background check required.

Responsibilities

• Provide excellent customer service in English and Spanish, in person and over the phone.
• Identify customer needs and offer insurance solutions.
• Process policy changes, updates, payments, and renewals.
• Generate sales through customer interactions, referrals, marketing activities, and company-provided leads.
• Make outbound calls for payment reminders, promotions, lead follow-up, and prospecting.
• Support local marketing efforts by distributing promotional materials and building community relationships.
• Handle cash transactions, balance daily deposits, and complete required financial paperwork.
• Open and close the office as needed and maintain a clean, professional work environment.
• Follow company procedures and carrier underwriting guidelines.
• Travel and work at other office locations within the assigned region when needed.

Skills

Bilingual English/Spanish

Customer service

Education

High school diploma or equivalent

Job description

Founded in 1997 in Harlingen, Texas, Pronto Insurance is the leading insurance agency with a growing network of more than 200 locations across California and Texas. We are a trusted provider of affordable, accessible, and customized insurance solutions for individuals and families. Driven by a strong commitment to customer service, we offer a wide range of products, including auto, home, renters, and commercial insurance, ensuring our customers receive reliable protection at competitive rates. We are seeking motivated Sales Agents to join our team—no prior insurance experience required!

• Compensation: Hourly base pay plus uncapped commissions and sales incentives.
• Schedule: Full-time availability required.
• Training: Fully paid training provided. No prior insurance experience required.
• Licensing: We cover licensing, exam fees, renewals, and provide support throughout the process. Candidates must be able to obtain and maintain the required insurance license.

Responsibilities

• Provide excellent customer service in both English and Spanish, in person and over the phone.
• Identify customer needs and offer insurance solutions that align with their goals.
• Process policy changes, account updates, payments, and renewals.
• Generate sales through customer interactions, follow-up calls, referrals, marketing activities, and company-provided leads.
• Make outbound calls for payment reminders, promotions, lead follow-up, and prospecting.
• Support local marketing efforts by distributing promotional materials and building community relationships.
• Handle cash transactions, balance daily deposits, and complete required financial paperwork.
• Open and close the office as needed and maintain a clean, professional work environment.
• Follow company procedures and carrier underwriting guidelines.
• Travel and work at other office locations within the assigned region when needed.

Qualifications

• Fluent in English and Spanish.
• High school diploma or equivalent preferred.
• Customer service experience required; sales or insurance experience preferred.
• Strong communication, listening, and problem-solving skills.
• Comfortable making outbound calls and working in a goal-oriented environment.
• Basic computer and data entry skills.
• Ability to multitask, work independently, and contribute to a team environment.
• Reliable, self-motivated, and eager to learn.
• Authorized to work in the United States and willing to complete a background check.
• Paid licensing, exam fees, and license renewals.
• Paid training and professional development.
• Medical, dental, and vision insurance.
• 401(k), life insurance, and short-term disability coverage.
• Paid time off and company holidays.
• Career growth opportunities within the organization.

Unlimited Growth: Your trajectory is limitless—top performers have clear pathways to advance into leadership and management roles. Make a tangible difference by safeguarding families and assets in the language they prefer.