Bilingual Community Health Navigator

Charles River Community Health, Inc.; Massachusetts; On-site; Full time

Job description

Description

CLASSIFICATION/STATUS: Non-Exempt, Full Time, Permanent

IMMEDIATE SUPERVISOR: Community Health Worker Lead

SUPERVISORY RESPONSIBILITIES: None

WORK LOCATION: On-site (Brighton)

SALARY RANGE: Band 2 ($22.00-$29.00/hour)

WHO YOU ARE

The mission of Charles River Community Health (CRCH) is to partner with individuals and families so they can thrive and lead healthier lives by delivering the comprehensive, integrated, and equitable primary healthcare that matters most to them. The Integrated Community Health Worker will serve as a frontline public health worker. The Integrated Community Health Worker serves as a liaison between health and social services and the community. As such, the CHW will facilitate access to services and improve the quality and cultural competence of service delivery. If you have a calming presence, excel at understanding patient needs, and are willing to work on educating patients about the importance of health screenings, we would like to have you as part of our team. The CHW will work as an on-floor team member at our health center and will interact with patients and staff who are racially, ethnically, and culturally diverse, so cultural competence is required.

YOUR RESPONSIBILITIES

• Establish trusting relationships with patients and their families while providing general support and encouragement.
• Provide ongoing follow up, basic motivational interviewing and goal setting with patients/families.
• Serve as a liaison between clinical staff and patient, by following up with patients regarding their appointments, referrals, and needed resources.
• Help patients set personal goals and attend appointments.
• Provide referrals for services to community agencies as appropriate.
• Help patients connect with transportation resources.
• Help patients connect to needed resources to carry out plan of care (Meals on Wheels, home health, Prescription assistance, etc.).
• Work closely with integrated medical team to ensure that patients have comprehensive and coordinated care.
• Remain knowledgeable about community resources appropriate to needs of patient/family.
• Continuously validate and evaluate the effectiveness of the community resources.
• Provide consistent communication to Medical Provider/Nurse to evaluate patient/family status and report progress and compliance with identified plan of care.
• Enable and improve culturally and linguistically competent services and care by making efforts to understand the community culture and resources.
• Conduct outreach and implements programs in community that promote, maintain and improve community health needs and provides resources.
• Record timely and accurate documentation of patient engagements.
• Collect data to help identify community health needs.
• Advise community groups on chronic disease and diabetes self-management, hypertension, and nutrition.
• Advise clients on general health and exercise and self-care activities.
• Identify age-appropriate needs and resources.
• Follow up on hospitalizations and no shows.
• Provide situationally appropriate social support to the patient utilizing experience lived and learned through training provided at CRCH.
• Provide informal counseling as needed.

YOUR QUALIFICATIONS, COMPETENCIES, TRAITS

• Bachelor's Degree in related field required.
• Bilingual speaking ability in Portuguese or Spanish highly preferred.
• BLS OR CPR Certification required, must be completed prior to start date, and must be hybrid or practical certificate including adult, pediatric and AED trainings.
• Community Health Worker Mass Board certification preferred, not required. Must obtain within 3-4 years of hire date.
• Medical Interpreter Certification preferred.
• Must have knowledge of computer systems such as Word and Excel.
• Strong interpersonal, organizational, and time management skills required.
• Must have a willingness to work flexible hours to meet the organization's needs/demands.
• Must have excellent communication skills, particularly with people from diverse cultures, with the ability to understand the community, population, and patients we serve.
• Must believe in the work we do at CRCH, with a strong passion to serve underserved populations in diverse settings.
• Knowledge of both community and healthcare system resources.
• Experience serving the population(s) that will be referred for patient navigation services.
• Excellent written and oral communication skills.

WHO WE ARE & WHAT WE DO

Charles River Community Health’s mission is to partner with individuals and families so they can thrive and lead healthier lives by delivering the comprehensive, integrated, and equitable primary healthcare that matters most to them.

CRCH is a comprehensive practice providing medical, pharmacy, dental, behavioral health, optical, and vision services to diverse underserved local communities. We serve over 13,500 patients annually, and 90% of those served are low income, while over 70% need services in a language other than English.

We are committed to providing patients with timely access to the right care, at the right place and at the right time, collaborating with other organizations to connect patients with a comprehensive range of services and provide continuity of care, and creating new community partnerships to meet the changing needs of patients and the community.

We value caring for everyone with dignity, respect, and compassion, reducing cultural, financial and other barriers to care, and eliminating health care disparities for our patients. We also advocate for the needs of our patients, the community, and public health causes.

OUR PROMISE

If you are passionate about providing service excellence in a mission-driven, team-oriented, and progressive organization, you will find your career as the Integrated Community Health Worker rewarding and impactful! You will also find a partner in your career path goals and trajectory!

OUR BENEFITS & PERKS

• Medical & Dental Insurance
• Short & Long-term Disability Insurance
• Generous Paid Time Off
• Flexible Spending Account
• Employee Assistance Program
• Tickets at Work
• Health Reimbursement Arrangement
• Travel Reimbursement
• Professional Development Opportunities
• Solid track record of developing and promoting employees internally!

Charles River Community Health is strongly committed to diversity and a workplace environment that respects, appreciates and values employee differences and similarities. By providing and supporting a work culture that fosters and builds upon diversity and its strengths, CRCH will better serve our local communities and continue to provide quality patient care and services.

CRCH is an employment at-will organization and an equal opportunity employer committed to maintaining a work and learning environment free from discrimination on the basis of sex, race, color, religion, national origin, pregnancy, gender identity, sexual orientation, marital/civil union status, ancestry, place of birth, age, citizenship status, veteran status, political affiliation, genetic information or disability, as defined and required by state and federal laws. Additionally, CRCH prohibits retaliation against an applicant or employee because he or she has engaged in protected activity under the statutes prohibiting discrimination in the workplace.