Bilingual Claims Assistant

Argo Group; City of Albany (NY); On-site; USD 61,000 - 70,000; Full time

Job summary

Argo Group is seeking a highly capable Bilingual Claims Assistant to work from our Albany office, with flexibility for other locations. This 100% in-office role provides clerical support to a nationwide team of claims adjusters, handling calls, emails, and document processing while ensuring accurate data entry and championing excellent customer service.

The role requires a high school diploma (or equivalent) with 3 years of relevant experience, fluency in English and Spanish, and strong typing

Qualifications

• High school diploma (or equivalent) with 3 years of relevant experience
• Typing speed of at least 50 wpm
• Fluent in English; Spanish fluency required for the role
• Excellent customer service focus and communication skills
• Strong time management and ability to handle multiple tasks
• Detail oriented with accountability and teamwork mindset
• Proactive, solution-focused, and able to deliver results under pressure

Responsibilities

• Provide clerical support to a nationwide team of claims adjusters
• Input data and policy information for new and existing claims
• Handle calls, emails, and written correspondence to customers
• Review claims for payment and document payment details
• Manage checks, cash receipts, and state forms in claims systems

Skills

3 years’ relevant work experience

Typing 50 wpm

Bilingual English/Spanish

Clear telephone communication

Time management

Education

High school diploma or equivalent

Vocational/technical education

Bachelor’s degree (preferred)

Tools

MS Office Suite

Job description

Company

Argo Group Argo Group is an underwriter of specialty insurance products in the property and casualty market. Argo offers a full line of products and services designed to meet the unique coverage and claims-handling needs of businesses. The Argo entities are wholly-owned subsidiaries of Clearbrook Group Holdings Inc.

Job Description

Business Title(s): Bilingual Claims Assistant

Employment Type: Full-Time

FLSA Status: Non-Exempt

Location: In-Office

Summary

We are looking for a highly capable Bilingual Claims Assistant to join our team and work from our Omaha office. Alternatively, this role can be filled in our Chicago, Los Angeles, Richmond, or Albany offices. We work together in the office five days a week in order to strengthen our culture, build team connections, and drive profitability. The position reports to a Claims Support Supervisor, based in Houston. This role is responsible for providing robust clerical support to our team of Claims Adjusters working across a wide variety of specialties and providing exceptional customer service to our brokers, claimants, and insureds. Employees in this role are required to accurately record all hours worked and submit timesheets in accordance with company policy. Overtime may be assigned as business needs dictate, and employees are expected to work overtime when required. This is a 100% in-office position. Candidates must be able to work on-site at a designated company office during standard business hours.

Essential Responsibilities

• Provide clerical support to a nationwide team of claims adjusters and aide in facilitating timely and accurate management of claims by entering stop/cancel/release of checks, processing cash receipts, work check exceptions, and completion of complex state forms.
• Keep our claims data accurate by inputting data and policy information for new and existing claims.
• Extensively communicate with our customers and enhance their customer experience by – answering incoming calls, processing electronic mail, preparing written correspondence, and processing outgoing mail. The majority of each workday is spent communicating on the telephone.
• Review each claim for payment, documenting date issued and check number. Researching financials to verify payment information.
• Review of outstanding checks for various claim systems and review applicable system to determine if payment is still outstanding and/or returned, prepare letters as needed and document findings in FSITrack.

Qualifications / Experience Required

• Basic job knowledge of Service Center policies, systems, and procedures, as well as an exceptional customer service focus obtained through:
  • A high school diploma (or equivalent) and 3 years’ prior relevant work experience; or
  • A vocational or technical education with at least one year of relevant work experience.
• Highly accurate typing with speed of at least 50 wpm.
• The ability to communicate clearly on the telephone is crucial. The ability to read, speak, and write English fluently is required. The ability to read, speak, and write Spanish fluently is also required.
• Being extremely detail oriented.
• Effective time management skills and ability to prioritize workload while handling multiple tasks and deadlines.
• Ability to be a team player that communicates and collaborates with peers to achieve common goals in a team environment.
• A strong sense of accountability and pride in completing an excellent work product.
• A strong focus on execution in getting things done right. Proven ability to consistently produce and deliver expected results to all stakeholders by:
  • Finding a way to achieve success through adversity.
  • Being solution (not problem) focused
  • Thinking with a global mindset first.
• Successful traits (flexibility, ability to thrive in change, being resourceful on your own) necessary to work in a fast‑paced environment that is evolving constantly.
• Demonstrates active listening and proactive communication by listening first, and then preparing carefully before engaging in conversation to communicate well‑thought out feedback.
• Shows care and concern by expressing curiosity authentically, being self‑aware, constantly engaging input from others, and collaborating with ease.
• Ability to build rapport and foster collaborative, productive relationships with business partners and organizational peers with a focus on timely and meaningful exchanges of information and providing value‑added solutions.
• The courage to offer and support others to express different opinions and ideas, regardless of popularity or immediate acceptable.
• Demonstrates inner strength. Has the courage to do the right thing and demonstrates it on a daily basis.
• Exhibit natural and intellectual curiosity. Consistently considers all options and is not governed by conventional thinking.
• Proficient in MS Office Suite and other business‑related software.
• Must demonstrate a relentless desire to continually update your skill level through continuing education and self‑development opportunities.

Preferred Qualifications

• A Bachelor’s degree from an accredited university or industry designations are preferred, but not required.

Salary

• Richmond Pay Range: $26.76 - $30.80 per hour ($55,651 - $64,066 annualized)
• Albany and Chicago Pay Range: $29.29 - 33.88 per hour ($60,924 - $70,461 annualized)
• Los Angeles Pay Range: $32.04 - $37.11 per hour ($66,646 - $77,193 annualized)

About Working In Claims At Argo Group

• Argo Group does not treat our claims or our claims professionals as a commodity. The work we offer is challenging, diverse, and impactful.
• Adjusters are empowered with broad authority and encouraged to develop creative, individualized solutions for each case.
• We have a very flat organizational structure, enabling our employees have more interaction with our senior management team, especially when it relates to reviewing large losses.
• Our entire claims team works in a collaborative nature to expeditiously resolve claims. We offer a work environment that inspires innovation and is open to employee suggestions. We even offer rewards for creative and innovative ideas.
• We believe in building an inclusive and diverse team, and we strive to make our office a welcoming space for everyone. We encourage talented people from all backgrounds to apply.

Please Note

Applicants must be legally authorized to work in the United States. At this time, we are not able to sponsor or assume sponsorship of employment visas. If you have a disability under the Americans with Disabilities Act or similar state or local law and you wish to discuss potential reasonable accommodations related to applying for employment with us, please contact our Benefits Department at 210-321-8400.

Benefits And Compensation

• We offer a competitive compensation package, performance-based incentives, and a comprehensive benefits program—including health, dental, vision, 401(k) with company match, paid time off, and professional development opportunities.

Core Values

At Clearbrook our Core Values are Integrity, Collaboration, Pursuit of Excellence and Forward Thinking. These values reflect who we are today and who we apsire to be - guiding how we work, how we lead and how we succeed.