Bilingual Certified Medical Assistant

Positive Impact Health Centers; Duluth (GA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Parental leave

Free parking at locations

Credit Union participation

Job summary

Positive Impact Health Centers is seeking a Bilingual Certified Medical Assistant to support PrEP and HIV care services. The CMA will work under the Nurse Manager and Director of Clinical Care, delivering compassionate care and maintaining accurate EMR documentation.

Ideal candidates have CMA and BLS, 2–3 years in a clinical setting, and Spanish bilingual abilities. The role emphasizes teamwork, patient dignity, and adherence to HIPAA and safety standards.

Qualifications

• Current CMA certification.
• Current BLS certification.
• 2–3 years of clinical/ambulatory care experience.
• Bilingual English and Spanish (preferred).
• Experience using Electronic Medical Records (EMR).
• Excellent communication, organizational, and multitasking skills.
• Proficiency with Microsoft Office applications.

Responsibilities

• Welcome patients and create a positive, compassionate experience from check‑in through discharge.
• Escort patients to exam rooms and prepare them for their visit.
• Obtain and accurately document vital signs, medical history, and patient concerns.
• Assist physicians, nurse practitioners, and physician assistants during examinations and procedures.
• Perform phlebotomy and collect, process, and prepare laboratory specimens.
• Educate patients on medications, treatment plans, and preventive care.

Skills

Bilingual (English/Spanish)

Compassionate patient care

Education

Certified Medical Assistant (CMA)

Basic Life Support (BLS)

Tools

EMR software

MS Office

Job description

Description

Are you seeking a career with a growing company, a place where you can make an impact in the community? Then Positive Impact Health Centers is the company for you.

Positive Impact Health Centers (PIHC) is a community leader in providing HIV prevention, care and treatment services located in Metro Atlanta. The PIHC model of care assures that clients have access to medical, pharmacy, dental, behavioral health and social services, providing the best opportunity for patients to achieve high‑quality health outcomes. Services are provided on‑site and through telehealth.

What Makes Us Different?

• Health Wellness day per quarter
• Parental leave
• Free parking at locations and bus line accessibility
• Competitive salary and benefits
• Automatic 3% Safe Harbor and 2% profit sharing (retirement program)
• 100% allotted for employee benefit elections and 50% for spouse/dependents
• Credit Union participation

PIHC provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy‑related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

Job Summary

The Bilingual Certified Medical Assistant (BIL CMA) will support medical providers in delivering care for patients enrolled in pre‑exposure prophylaxis (PrEP) services and for patients living with HIV. The CMA is supervised by the Nurse Manager and ultimately the Director of Clinical Care.

This position description should not be interpreted as all inclusive. It is intended to identify the major responsibilities and requirements of this position. The incumbents may be requested to perform job‑related responsibilities and tasks other than those stated in this position description.

What You’ll Do

• Welcome patients and create a positive, compassionate experience from check‑in through discharge.
• Escort patients to exam rooms and prepare them for their visit.
• Obtain and accurately document vital signs, medical history, current medications, and patient concerns.
• Assist physicians, nurse practitioners, and physician assistants during examinations and procedures.
• Perform phlebotomy and collect, process, and prepare laboratory specimens.
• Administer medications, injections, and vaccines as directed by licensed providers.
• Perform patient triage and help ensure patients receive timely care.
• Return patient phone calls within 24 hours while providing professional, compassionate communication.
• Schedule appointments for providers, laboratory services, and follow‑up care.
• Process referrals and coordinate care with internal and external healthcare partners.
• Document all patient interactions accurately in the electronic medical record (EMR).
• Authorize medication refills according to provider direction and established protocols.
• Educate patients on medications, treatment plans, preventive care, and follow‑up instructions.
• Support patients receiving HIV treatment and individuals participating in HIV prevention (PrEP) services with dignity, compassion, and respect.
• Maintain exam rooms, treatment areas, and clinical equipment to ensure a clean, safe environment.
• Follow infection prevention, OSHA, HIPAA, and organizational policies.
• Participate in quality improvement initiatives that help enhance patient care and clinic performance.
• Assist with additional clinical and administrative responsibilities that support excellent patient care.

What Makes You Successful

• Enjoys building trusting relationships with patients.
• Is bilingual and communicates confidently with diverse patient populations.
• Remains calm, organized, and efficient in a busy clinical setting.
• Takes initiative and works independently while also being a dependable team player.
• Pays close attention to detail and maintains accurate documentation.
• Demonstrates professionalism, empathy, and respect in every patient interaction.
• Is passionate about delivering equitable, high‑quality healthcare.
• Embraces continuous learning and professional growth.

Qualifications (Required)

• Current Certified Medical Assistant (CMA) certification.
• Current Basic Life Support (BLS) certification.
• Minimum of 2–3 years of experience in a clinical or ambulatory care setting.
• Fluency in both English and Spanish (preferred).
• Experience using Electronic Medical Records (EMR).
• Excellent communication, organizational, and multitasking skills.
• Proficiency with Microsoft Office applications.

Preferred Qualifications

• Experience in primary care, infectious disease, HIV specialty care, or community health.
• Experience administering vaccines and performing clinical procedures.
• Familiarity with quality improvement initiatives and patient‑centered care models.

Why You’ll Love Working Here

We believe great patient care starts with taking care of our team. When you join us, you’ll become part of a collaborative, mission‑driven organization where every employee makes a meaningful difference. We foster a supportive environment that values respect, teamwork, diversity, professional development, and work‑life balance. Here, your voice matters. Your ideas are welcomed. Your work changes lives.

Every Day You’ll Have The Opportunity To

• Make a lasting impact on patients and families.
• Work alongside experienced and supportive healthcare professionals.
• Continue developing your clinical skills.
• Build meaningful relationships with patients and coworkers.
• Contribute to a culture centered on compassion, dignity, and excellence.

Physical Requirements

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position. This role requires frequent sitting, standing, walking, speaking, hearing, and use of hands for clinical procedures and computer work. The position occasionally requires lifting or moving up to 30 pounds and requires close vision and the ability to adjust focus.

Join Our Team

If you’re looking for more than just a job, if you’re looking for a career where your compassion, clinical skills, and dedication truly make a difference—we encourage you to apply. Together, we are improving lives, strengthening communities, and delivering healthcare with compassion, dignity, and excellence.

Notes

• Positive Impact Health Centers, Inc., is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, or covered veteran status.
• Recreational drugs, weapons and violence are not permitted on agency property or at any agency events or programs.

The above job description represents the general nature, primary duties and responsibilities, and qualifications for the work performed by employees within this job, but is not a comprehensive and exhaustive list. Employees may be required to perform other duties as assigned, and specific duties, responsibilities, and activities within the core nature of the job may change at any time with or without notice. Employees must be able to perform the essential functions of the job, as specified by the employing entity, with or without reasonable accommodation.

Where permitted by applicable law, must have received or be willing to receive the COVID‑19 vaccine by date of hire to be considered for all jobs, if not currently employed by Positive Impact Health Centers.