Bilingual Case Manager_JOR

National Youth Advocate Program; Lawrenceville (GA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

33 Paid days off each year

Healthcare benefits for you and your family

Pet insurance

Competitive salaries and benefits including 401(k)

Summer Hours Off (Half-day Fridays)

Mileage reimbursement and phone allowance

Job summary

The National Youth Advocate Program is seeking a Case Manager I for La Jornada in Lawrenceville, GA. This full-time position involves conducting assessments, coordinating case management services, and ensuring compliance with ORR protocols. Successful candidates will hold a Bachelor's degree in a relevant field, have experience in youth services, and possess strong communication skills.

Benefits include healthcare, paid time off, and a supportive work environment committed to diversity and inclusion.

Qualifications

• Bachelor’s degree required in Social Work, Psychology, Human Services, Counseling or other social service field.
• One year experience preferred working with children and adolescents.
• Must demonstrate a sincere commitment to service and advocacy for youth and families.

Responsibilities

• Ensure case management assessments are completed within timeframes.
• Conduct on-site admission and initial intake interviews of youth.
• Document all actions taken and contacts with youth in progress notes.

Skills

Case management

Verbal communication

Written communication

Bilingual (English/Spanish)

Critical assessment

Organizational skills

Education

Bachelor’s degree in Social Work, Psychology, Human Services or related field

Tools

Microsoft Word

Spreadsheet software

Database programs

Job description

Job Title: Case Manager I – La Jornada

Location: Lawrenceville, GA 30043

Position Type: Full Time

Education Level: 4 Year Degree

Job Category: Nonprofit - Social Services

Working At NYAP

Benefits

• 33 Paid days off each year (11 holidays + 22 days PTO)
• Healthcare benefits for you and your family
• Pet insurance that provides discounts and reimbursements
• Competitive salaries and benefits, including a 401(k)
• Summer Hours Off (Half-day Fridays and Work Anniversary Trips!)
• Mileage reimbursement, phone allowance, student loan repayment assistance, CEU’s, ongoing trainings/education

Responsibilities

• Perform all work in a manner consistent with the National Youth Advocate Program’s Mission, Values and Philosophies.
• Ensure case management assessments are completed within ORR’s allotted timeframes.
• Conduct on-site admission and initial intake interviews of youth to gather familial, possible sponsorship information and to establish the youth’s age.
• Conduct interviews of sponsors/family members and friends of family to vet sponsor’s ability to care for the minor(s).
• Act as UC case POC for assigned Federal Field Specialist, Case Coordinator and Contract Field Specialist.
• Prepare the case for, conduct and lead pre‑staffing process with a multidisciplinary team of professionals including case managers, clinical counselors, medical coordinators and other designated stakeholders.
• Attend staffing(s) with Case Coordinators, Federal Field Specialists and other ORR stakeholders as needed.
• Coordinate with local pro bono attorneys for the timely provision of “Know Your Rights” presentations and legal screenings to children in care.
• Work with program administration, clinical, medical and educational staff in identifying best case management practices while maintaining a collaborative multi‑disciplinary environment.
• Work to ensure children in care are provided a safe environment and safe and timely release from ORR care pursuant to ORR MAP Section 2; this may include completing online address searches, obtaining birth certificates to prove relationship, income verifications, background checks, and other actions to ensure proper vetting of the sponsor, household members and adult caregivers.
• Document all actions taken and contacts with youth, sponsor, and stakeholders in the form of progress notes as required by NYAP.
• Complete and submit reunification packets and release requests for initial review to Lead Case Manager or Program designee.
• Submit completed reunification packet with appropriate referral made by Case Manager for the timely release of youth to designated sponsor, including referrals for home studies and post‑release services (PRS).
• Provide weekly face‑to‑face updates to youth and telephonic updates to family members/sponsor.
• Ensure the provision of two weekly telephonic contacts with family in the US, COO, primary caregiver and/or sponsor.
• Facilitate incoming calls to minors with the appropriate family members and other approved caregivers.
• Facilitate attorney‑to‑client contact as requested by youth.
• Coordinate weekly treatment team meetings with representatives from all departments at the Program.
• Establish and maintain a strong relationship with assigned foster parents, attend meetings with foster parents and act as program liaison with foster caregivers.
• Drive children to facilitate program services; may include transportation to court appointments, attorney visits, other appointments as needed per contractual duties and transporting youth within the United States for reunification purposes.
• Coordinate case management and family reunification services for children, including active involvement in discharge planning.
• Actively participate in documenting safety plans and Post‑18 age‑out plans.
• Oversee and/or actively participate in the process of reporting significant incidents (SIRs) in accordance with existing policies and procedures.
• Ensure maintenance of UC electronic and physical files, including uploading documents in UC Portal, Evolve, and maintaining the corresponding physical file.
• Perform other duties as assigned.

Minimum Qualifications

• Bachelor’s degree required in Social Work, Psychology, Human Services, Counseling or other social service field.
• One (1) year experience preferred working with children and adolescents or in the youth services field (volunteer and internship experience included).
• Excellent case management, verbal and written communication skills.
• Critical assessment and analysis skills.
• Motivated, organized, flexible and able to navigate multiple service priorities.
• Ability to work under stress and multitask.
• Must demonstrate a sincere commitment to service and advocacy for youth and families.
• Required to work a flexible schedule to facilitate program services, including working on call schedules which includes weekends and evenings.
• Cleared LevelII background check from appropriate entity.
• Must obtain Crisis Prevention Institute (CPI) certification and First Aid Certification (CPR).
• Must be able to supervise clients indoors and outdoors as necessary.
• Proficient use of desktop and laptop computers, smartphones and tablets, printers, fax machines, and photocopiers, as well as software including word processing, spreadsheet, and database programs.
• Bilingual (English/Spanish). Fluency in Spanish is required.
• Minimum automobile insurance coverage of $100,000/300,000 bodily liability coverage.
• 21years of age, valid state driver’s license, a reliable personal vehicle, and a good driving record.

Other Skills

• A willingness to work flexible and non‑traditional hours in the service of foster caregivers, families of origin, and persons served.
• Must be able to work 8 UC cases with minimal supervision but may increase depending on sponsor category and other factors.
• Attending all organizational required trainings.
• Attending all departmental and program meetings to ensure that up‑to‑date information is received and/or information on policy changes or practices is adhered to.
• Attending training that will enhance professional growth in case manager and documentation or other topics as deemed appropriate by the program director.
• Must assist in the evacuation of youth as needed due to inclement weather conditions, natural disasters, or other unforeseen occurrences.
• Travel as needed for trainings, conferences or to transport youth to destinations located within the U.S.
• Maintain a safe, clean and hazard‑free work area.
• Follow ORR, CDC, and State Covid19 related protocols.
• Ensure the proper supervision of youth at all times.
• Able to react to change productively and handle other essential tasks as assigned.
• Capacity to be flexible and responsive to youth served, foster caregivers, system partners, and internal/external stakeholders.
• Capacity to remain objective and professional in all areas of job function.
• Demonstrates tolerance and respect for the ideas and actions of others.
• Possess a sincere desire and ability to advocate for children facing behavioral health, immigration, educational, legal, development, and socio‑economic challenges.

Physical Demands

• Use of manual dexterity, tactile, visual, and audio acuity.
• Use of repetitive motion, prolonged periods of sitting and standing, and sustained visual and mental applications and demands.
• Occasional lifting (up to 25 pounds), bending, pulling, and carrying.
• Ability to travel frequently and drive vehicle while sitting for extended periods, with frequency varying based on program demands.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

We are an Equal Opportunity Employer who celebrates diversity and is committed to creating an inclusive environment for all employees by prohibiting discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.