Bilingual Case Manager - Housing Stabilization

Domestic Violence Intervention Services, Inc.; Tulsa (OK); On-site; USD 42,000 - 52,000; Full time

Job summary

Domestic Violence Intervention Services, Inc. is seeking a Housing Stabilization Specialist to provide inclusive, trauma-informed housing advocacy and case management to clients in the Tulsa area.

The role emphasizes advocacy, resource linkage, crisis intervention, and client support, with services delivered primarily in clients' homes or in the community. The position requires a Bachelor's degree in a related field and experience in social services or housing; strong communication,

Qualifications

• Bachelor’s degree in Psychology, Counseling, Social Work or related field.
• Experience in housing advocacy, case management, or social services preferred.
• Strong written and verbal communication, organizational and multi-tasking skills.

Responsibilities

• Advocate for clients to identify and resolve housing issues with landlords and property owners.
• Coordinate multiple social services to meet client housing needs.
• Assist in developing information and support systems to improve independent living and housing stability.
• Maintain client files per agency guidelines and standards.
• Attend meetings and training as requested by supervisor.

Skills

Microsoft Office Suite

Communication skills

Negotiation skills

Education

Bachelor’s degree in Psychology, Counseling, Social Work or related field

Job description

The Housing Stabilization Specialist serves as a staff member at will of Domestic Violence Intervention Services (DVIS). The Housing Stabilization Specialist provides inclusive and trauma-informed housing advocacy and case management services to clients. This position will also provide individual, family, and/or group services, including advocacy, linkage, referral, crisis intervention, education, and appropriate support services. Also, this position will facilitate the acquisition of resources and will participate in client advocacy. The majority of the stabilization services occur in the clients’ residences or are community-based.

Essential Duties & Responsibilities

• Reflect and understand how identities could give advantages in the workplace—even if they are not asked for or earned—while others might experience disadvantages.? Reflect on how our position and power may shift depending on the environment, the people, or the institutions at play. Build the awareness and compassion that is needed and expected to create an equitable and inclusive workplace.
• Create an inclusive environment and behave in a way that ensures that clients and employees feel embraced, no matter what their cultural orientations are, respected and valued, engaged, and connected to the community, and safe from abuse and harassment.

Priority 1: Equity and Inclusion

• Reflect and understand how identities could give advantages in the workplace—even if they are not asked for or earned—while others might experience disadvantages.? Reflect on how our position and power may shift depending on the environment, the people, or the institutions at play. Build the awareness and compassion that is needed and expected to create an equitable and inclusive workplace.
• Create an inclusive environment and behave in a way that ensures that clients and employees feel embraced, no matter what their cultural orientations are, respected and valued, engaged, and connected to the community, and safe from abuse and harassment.

Priority 2: Advocacy

• Assist advocates and case managers in identifying and resolving client housing issues and landlord concerns in a timely manner.
• Help clients meet the obligations of tenancy.
• Act as a liaison with landlords/property owners.

Priority 3: Case Management

• Plan, coordinate, and advocate effectively multiple social services to meet the clients’ needs for successful long-term housing.
• Help to improve clients’ daily living skills, as well as improving their physical and mental health.
• Arrange referrals to appropriate resources to meet clients’ needs.
• Assist in developing information support systems.
• Help the clients increase their level of independence.
• Increase residential stability.

Priority 4:Community Resources, Response, Coordination and Outreach

• Conduct outreach to recently housed clients.
• Advocate with community resources to enhance continuity, accessibility, and accountability of services.
• Assist the Rapid Rehousing program, as needed.

Priority 5: Statistical and grant reporting

• Responsible for coordinating and tracking RRH housing funds in accordance with grant and agency requirements.

Other Duties/Responsibilities:

Other assistance to support the overall goals of the department and organization. DVIS retains the right to add or change duties and/or responsibilities at any time.

Supervisory Responsibilities:

None

Budgetary/Fiscal Responsibilities:

Acts as a good steward of DVIS’s resources.

Responsibility for Confidentiality:

The nature of this work requires safeguarding against the release of confidential and proprietary information of DVIS and its clients.

Contact with Others:

This position will interact with managers at all levels and staff members across the organization, in addition to members of external organizations and the public.

Documentation:

Maintains up-to-date and accurate files for each client according to agency guidelines and current professional standards.

Meetings and Training:

Attend meetings and training as requested by supervisor.

Requirements

Education:

Bachelor’s degree in Psychology, Counseling, Social Work in a related field, or any equivalent combination of education and/or experience.

Experience:

Requires a minimum of one year of supervised experience working with individuals and groups in a social service or mental health environment; a minimum of one year’s experience in property management engagement; experience working with a nonprofit is strongly preferred, or any equivalent combination of experience, lived experience, and/or special skills.

Knowledge, Skills, And Abilities

Proven computer skills, including Microsoft Office Suite, are necessary. Knowledge of or experience working with social justice issues, specifically intimate partner and gender-based domestic and sexual violence, and racial, class, gender, sexual orientation issues, and intervention/prevention services strongly preferred. Requires dedication to diversity, equity, and inclusion, excellent organizational skills, written and oral communication skills, attention to detail, and ability to prioritize work and tasks. Requires adaptability to produce and meet deadlines in a fast-paced, multi-task, and changing environment, with frequent pressure related to meeting deadlines and scheduling requirements. Must be able to work independently and as part of a team. Must have good negotiation skills and the ability to handle sensitive information with diplomacy. Ability to act calmly and swiftly in a crisis situation. Requires the ability to embrace, support, and integrate DVIS’s philosophies to promote and demonstrate DVIS’s commitment to diversity, inclusion, equity, and anti-racism. Experience applying an equitable analysis to all duties to achieve organizational goals and demonstrate DVIS’s commitment to diversity, inclusion, equity, and anti-racism preferred. Diplomacy in confronting personal, individual, and internal discrimination requiring sharing and discussing personal identities relative to the work environment is strongly preferred.

Schedule Availability:

Monday through Friday, 8:30 am to 5:00 pm. Occasional extended workdays.

Licenses/Certifications:

Valid Oklahoma driver’s license; current CPR and First Aid certification preferred.

Physical Requirements

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this position. Reasonable accommodations may be made when requested to enable individuals with disabilities to perform the essential functions.

Ability to communicate and understand in English [and insert language] effectively, in person, and in writing. Ability to hear adequately in person and by phone, in personal and group settings, and function with periodic distractions such as people, telephone calls, and noise.

Ability to work with, and process information from, a variety of individuals and media (e.g., computers, projected images, printed materials), and occasional sitting and/or standing for long periods of time.

Mobility is necessary to access various offices and a wide variety of settings. Mobility is necessary to perform a variety of tasks that involve intermittent standing, walking/traversing, sitting, stooping, kneeling, bending, and twisting, occasionally climbing stairs or using an elevator, and possibly reaching chest high and overhead for materials.

Ability to reach for, move, and/or lift up to 25 pounds and the use of hands to finger, handle, or feel objects, tools, or controls, including frequent repetitive movement such as extended periods of keyboarding.