Bilingual Case Management Analyst - Field in Miami-Dade, Florida

CVS Health Corporation; Miami, Northern (FL, KY); Hybrid; USD 29,000 - 56,000; Full time

Job summary

CVS Health Corporation in Miami, FL is hiring a Bilingual Case Manager Analyst responsible for coordinating member care, providing education, and connecting members with appropriate services. The role emphasizes effective communication in English and Spanish to support engagement and healthy behaviors.

You will assess needs, develop care plans, and collaborate with internal teams and providers while meeting regulatory standards.

Qualifications

• Bilingual English and Spanish required; must pass language assessments.
• Experience in behavioral health or long-term care setting preferred.

Responsibilities

• Coordinate care and educate members to support optimal health outcomes.
• Facilitate access to appropriate healthcare services and resources for members.
• Monitor care plan progress and ensure compliance with policies and regulations.

Skills

Bilingual English/Spanish

Education

Bachelor's Degree or non-licensed Master’s level clinician

Behavioral health/human services degree

Tools

Microsoft Office

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary – Bilingual Case Manager Analyst

Field Location : Miami-Dade County Florida. New Hire Bonus Available. As a Case Manager Analyst you support optimal member health outcomes by coordinating care, providing education, and facilitating access to appropriate healthcare services. Using care management tools and data analysis, you assess member needs, identify risks, and develop and implement effective care plans. You collaborate with internal teams, providers, and external resources to address barriers, improve quality of care, and ensure services align with member benefits. Through communication, coaching, and motivational techniques, you promote member engagement, informed decision‑making, and healthy behavior changes. You are responsible for monitoring care plan progress, documenting activities, and ensuring compliance with regulatory standards, company policies, and quality management guidelines.

Required Qualifications

• Bilingual (English & Spanish): Required. Must successfully pass both verbal and written language assessments.
• Travel Requirement: Must have reliable transportation and be willing/able to travel up to 75% of the time. Mileage is reimbursed per company policy.
• Location Requirement: Must reside in Miami-Dade County, FL
• Experience: At least 1 year in a behavioral health or long‑term care setting.
• Technical Skills: Proficiency in Microsoft Office Suite as well as computer use.
• Preferred Qualifications: Experience in discharge planning, case management, or managed care (MCO). Strong ability to multitask, prioritize, and adapt in a fast‑paced environment. Advanced communication skills in both English and Spanish (verbal and written).
• Education: Bachelor’s Degree or non‑licensed Master’s level clinician required. Degree to be in behavioral health, human services (psychology, social work, marriage and family counseling)
• Anticipated Weekly Hours 40
• Time Type Full time
• Pay Range The typical pay range for this role is: $21.10 - $40.90 This pay range represents the base hourly rate or base annual full‑time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Benefits

Great benefits for great people. We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments.

This job does not have an application deadline, as CVS Health accepts applications on an ongoing basis. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self‑disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.