Bilingual Care Coach II

Careforth; Albuquerque (NM); On-site; USD 30,000 - 44,000; Full time

Benefits offered by this job

Flexible schedules

Remote-first culture

Job summary

Careforth seeks a Care Coach II to support family caregivers and care recipients across the United States via phone and digital chat. You will provide education, guidance, and tools to empower caregivers to achieve care plan goals from home.

Work on the Coaching Ops team with clinicians across multiple states, handling complex cases and leveraging telephony and our digital platform. Remote-first environment with a strong emphasis on empathy and outcomes.

Qualifications

• 4+ years' experience working in care planning /case management is required.
• Spanish fluency is required; multilingual skills.
• Remote case management experience highly desired.

Responsibilities

• Engage, motivate, coach, and educate caregivers via phone and digital technology; empower caregivers to manage their own psychosocial, physical and environmental health to improve and maintain wellbeing.
• Manage a caseload and leverage technology to enable effective coaching and information referral.
• Assess caregiver and care recipient needs, assisting the caregiver in creating and achieving care plan goals; may include referral to external resources.
• Collaborate with key stakeholders to assess care plans and caregiver engagement; identify problems and solutions.
• Document and report on coaching activity with a focus on quality and outcomes; make recommendations as appropriate.
• Perform case conferences, summary reports, and incident management in compliance with applicable state and program regulatory requirements.

Skills

Care planning / case management

Spanish fluency

Remote work experience

Active listening

Empathy

Tech literacy (mobile apps)

Multitasking

Job description

About Us

A pioneer in the caregiving space, Careforth supports family caregivers across the United States to confidently care for their loved ones at home. Through a combination of in-person home visits, remote coaching and our proprietary digital collaboration app, we provide caregivers with support, guidance, confidence, and connection to resources they need. The Caregivers and families we support stay with Careforth for many years, building lasting relationships along the way. Join us today and live our values: lead with heart, cultivate trust, go beyond.

Position Summary

The Care Coach II supports family caregivers and their care recipients through a combination of empathy, technology, and proven methods of care. In collaboration with state and MCO case managers, the Care Coach II provides dedicated support, education, and guidance to caregivers, giving them tools and confidence to enable better care for loved ones at home. Support and resources are provided via telephony and proprietary digital chat technology, using evidence-based methods of care that address both health care and social needs. The Care Coach II typically handles more complex, higher risk/need cases on the Coaching Ops team, which may span across multiple states and/or Careforth programs.

What You Will Do

• Engage, motivate, coach, and educate caregivers via phone and digital technology; empower caregivers to manage their own psychosocial, physical and environmental health to improve and maintain wellbeing
• Manage a caseload and leverage technology to enable effective coaching and information referral
• Assess caregiver and care recipient needs, assisting the caregiver in creating and achieving care plan goals; may include referral to external resources
• Collaborate with key stakeholders to assess care plans and caregiver engagement; identify problems and solutions
• Document and report out on coaching activity with a focus on quality and outcomes; make recommendations as appropriate
• Perform case conferences, summary reports, and incident management in compliance with applicable state and program regulatory and/or accreditation requirements
• Solicit feedback from caregivers to identify opportunities for additional support and process improvement
• May act as a mentor for junior coaches and/or clinical consultant for the coaching ops function
• Perform other duties as assigned

What You Will Bring

• 4+ years' experience working in care planning /case management is required
• Experience working with the elderly or adults with disabilities highly desired, pediatric and behavioral health support experience is an asset
• Remote case management experience highly desired
• Comprehensive knowledge of industry concepts and principles; Ability to provide coaching support and consultation across a broad range of clinical topics
• Exceptional active listening and communication skills with a focus on empathy
• Proven experience accessing and locating community resources
• Ability to navigate (and teach others to navigate and utilize) mobile applications
• Ability to multitask in a fast-paced environment, with excellent decision-making skills
• Multilingual skills required- Spanish fluency is required
• Must be able to work 11-8 EST/8-5 PST required

You’ll Benefit From

At Careforth your well-being matters. With flexible schedules, a remote-first culture, and a nationally recognized wellness program, our benefits are designed to help you thrive, both professionally and personally. Discover how we invest in you: https://careforth.com/careers/#benefits

The pay range for this position is $22 - $32. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and geographic location. with the exception of CA

Join Our Award Winning Team

Founded in Boston, Careforth's caregiver programs and services improve health outcomes, keeping care at home longer. Additionally, our programs provide financial benefit to caregivers and cost savings to state agencies and health plans. At Careforth, we understand the challenges of caregiving and are committed to supporting family caregivers at every turn.

Caregivers play a critical role in the future of healthcare—and so can you.

Careforth supports families with diverse backgrounds and as an equal opportunity employer, we seek employees who reflect the diverse population we serve. Careforth complies with all applicable laws concerning hiring and employment practices and is firmly committed to fostering and maintaining a workplace free from discrimination. We pledge to hire, train, and promote our employees without regard to race, religion, gender, gender identity, genetic information, age, national origin, sexual orientation, disability, veteran status, or any other category protected by applicable law.

Careforth strives to create experiences that are accessible and welcoming to everyone, including making www.careforth.com and the careers site accessible to any and all users. If you would like to contact us regarding the company’s diversity, equity and inclusion initiatives, inquire about a specific accessibility need or the accessibility of our website, or if you need assistance completing an application process, please contact People & Culture at 866-797-2333.

DISCLAIMER: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Careforth is an Equal Opportunity Employer*