Bilingual Branch Manager in Training

Purpose Financial; Fort Worth (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive Wages

Health/Life Benefits

401(k) Savings Plan with Company Match

Paid Parental Leave

Company Paid Holidays

Paid Time Off including Volunteer Time

Tuition Reimbursement

Business Casual Environment

Rewards & Recognition Program

Employee Assistance Program

Job summary

Advance America in Fort Worth seeks a Branch Manager in Training to drive sales, manage daily branch operations, and deliver excellent customer service. You will be part of a development path toward a Branch Sales Manager role, supporting marketing and collection efforts while upholding regulatory standards.

The role emphasizes hands-on leadership, adherence to policies, and a focus on meeting performance goals through customer acquisition and service excellence.

Qualifications

• High School Diploma or equivalent required; some college preferred.

Responsibilities

• Meet branch performance metrics and drive customer growth via in-branch and online channels.
• Explain loan terms and educate customers to ensure understanding of products.

Skills

Customer Service

Sales

Communication

Marketing

Leadership

Education

High School Diploma or equivalent

Job description

Bi-Lingual Spanish Is REQUIRED

Since 1997, Advance America has helped millions of hardworking people with a variety of personalized financial solutions. We are a nationally recognized, fully licensed financial services company with over 800 locations and online lending services.

Brand:

Advance America

Address

9112 Camp Bowie West, Ste. 120, Fort Worth, Texas, United States - 76116

Bi-Lingual Spanish Is REQUIRED

Since 1997, Advance America has helped millions of hardworking people with a variety of personalized financial solutions. We are a nationally recognized, fully licensed financial services company with over 800 locations and online lending services.

We Offer

• Competitive Wages
• Health/Life Benefits
• 401(k) Savings Plan with Company Match
• Paid Parental Leave
• Company Paid Holidays
• Paid Time Off including Volunteer Time
• Tuition Reimbursement
• Business Casual Environment
• Rewards & Recognition Program
• Employee Assistance Program

To learn more about Advance America visit the Advance America Website.

Position Summary

The Branch Manager in Training (BMIT) position is a performance-based, hands‑on, customer‑focused role that is responsible for delivering results related to individual and branch sales goals as well as customer expectations. Job responsibilities are expected to be completed in a manner that complies with all federal and state regulations and adheres to company policies, procedures, and practices. This position is responsible for performing an active role in meeting all performance goals and metrics for the branch as defined by management. To do so, this position requires attention to detail, excellent customer service skills, and a passion for sales and customer acquisition. This position is responsible to develop, assist, and participate in all marketing and collection efforts, both internally and externally. The BMIT position is intended to be a developmental position to be promoted into a Branch Sales Manager position.

Job Responsibility

Customer Service, Sales, Marketing & Customer Acquisition:

Actively assist in meeting the Branch’s performance metrics as defined by management. Utilize sales tools to provide an exceptional customer experience and to use sales and marketing techniques inside and outside of the branch to ensure the branch is the customer acquisition engine that drives new customer growth into storefront and online channels. Be responsible for day‑to‑day servicing of an ever‑growing consumer loan portfolio. Present financial solutions, based on customer needs that meet their goals. Develop new relationships and maintain existing relationships while working with customers throughout the loan process and loan life cycle. Educate customers on the terms and conditions of their loans to ensure a clear understanding of the products they have selected. Effectively build trust with customers and internal staff by embodying and demonstrating the philosophy of the organization, core values and our company’s purpose. Deploy marketing efforts in the community to generate sales and customer growth, and track marketing efforts as required.

Job Responsibilities Cont.

Operations, Compliance, & Collections:

Assist in managing the P&L to meet all budgeted numbers and in meeting management’s expectations related to Branch performance. Adhere to the Company’s policies, procedures, Core Values, and to all applicable state and federal regulations. Maintain accurate cash controls and ensure that security procedures are in line with Company and Loss Prevention (LP) Standards. Enter customer and transaction information accurately into the point of sales system and create and maintain accurate customer files with all required documentation. Perform and document collection calls, field visits, and any other approved collection activities. Complete other duties as assigned.

Team & Leadership:

Work closely with and support others in a positive, team environment to enhance the customer experience. BMIT is responsible for day‑to‑day Branch operations and communication with customers and employees under direct supervision of the Branch Sales Manager and Divisional Director of Operations (DDO).

Education Required

High School Diploma or equivalent required; some college preferred.

Experience Required

Sales and/or customer service experience required, or equivalent experience. One year of experience in one or more of the following areas preferred: sales, retail, banking, or collections.

Knowledge Required

Strong math skills, including the ability to count cash; professional verbal communication by phone and in person; ability to read, write, evaluate, and apply complex and detailed information; may work alone; ability to interact professionally and exhibit appropriate social skills; ability to negotiate payment terms and effectively communicate loan requirements; ability to understand and ensure compliance with policies, procedures, and laws governing our industry/business and employees; ability to use computer programs required to process customer transactions; ability to maintain composure in stressful situations; ability to follow procedures in the normal course of business and in stressful situations; ability to develop and maintain business relationships.

Physical Requirements

Standing for long periods of time; sitting occasionally; walking, including extended distances; bending; squatting; kneeling; pushing/pulling; reaching; twisting; frequent lifting of less than 10 lbs., occasional lifting of up to 20 lbs.; driving and having access during the workday to an insured and reliable transportation in order to complete tasks including, but not limited to, banking, marketing, and providing staffing coverage within the division; exposure to outdoors limited to elements that the ordinary person would be exposed to at that time; typing; data entry; grasping; transferring items between hands and/or to another person or receptacle; housekeeping/cleaning (vacuuming, dusting, cleaning windows, bathroom, etc., including exposure to cleaning chemicals); use of office equipment to include computers; ability to travel to, be physically present at, and complete the physical requirements of the position at any center within the division (distance varies by division).

Competencies

Adaptability and Growth Mindset-Branch

Digital and Future Readiness-Branch

Leadership, Coaching and Development-Branch

Results and Accountability-Branch

Sales and Customer Excellence-Branch

Travel

Must have a valid driver’s license and access to insured, reliable transportation. Ability to travel within division for marketing, collections, staffing, special events, and banking responsibilities.

Attire

The Company offers employees the option of wearing polos, blouses, collared shirts, sweaters or other professional attire with slacks or jeans and appropriate shoes. Employees should dress accordingly to their business.

Other

Must be 18 (except in AL where the age requirement is 19), eligible to work in the USA, and able to successfully complete all post offer screens, including a criminal background check, MVR, credit check if required by state law, and reference check. Regular and punctual attendance is required. Schedules may be changed as needed to accommodate business needs. Overtime may be required.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.