Bilingual Banking Associate (EN/ES) - Part Time

TD Bank; Newark (NJ); On-site; USD 28,000 - 40,000; Part time

Job summary

TD Bank is seeking a Banking Associate (30hrs) at 418-428 Market Street in Newark, NJ. This part-time role supports everyday banking, customer education, and account openings while delivering legendary customer experiences in-store.

Ideal candidates have a high school diploma, 1 year experience, and strong communication skills. Teller training and proficiency with Microsoft Office are preferred; notary license is a plus.

Qualifications

• High school diploma or GED.
• 1 year related experience required.
• Teller experience (Preferred) / Must complete Teller training and part 1 of platform training.
• Strong organization skills to handle multiple tasks in a fast-paced environment.
• Excellent communication skills with ability to be concise, clear and consistent.
• Demontrated effective problem-solving skills.
• Demonstrated ability to schedule and prioritize workDemonstrated ability to work independently and within deadlines.
• Sound judgment in decision making and problem solving.
• Proficient in Microsoft Office.
• Notary License (Preferred).

Responsibilities

• Performs a wide range of tasks across multiple areas within a Store location; to include processing customer transactions, opening new accounts and educating customers on all banking products and services.
• Utilizes TD's systems and tools to engage with the Customer to acquire and deepen relationships by providing advice and guidance to exceed the Customers' needs to ultimately attract, retain the Customer and make their experience legendary which is in line with TD's brand promise.
• Understands Customer financial needs to identify opportunities to promote and educate on products, services, and/or refer them to the appropriate team member or internal Bank partner, while ensuring a positive Customer experience.
• Accurately completes everyday banking transactions either on the Teller line or on the platform for Customers while uncovering their financial needs and educating on products, services and tools or refers to the appropriate expert.
• Services the Customer, on both the Teller line and platform as needed, with the ability to service Customers with opening/closing personal deposit accounts, everyday bank transactions, Debit Card/Credit Card Issues, Regulation E, Mobile and On-Line (digital) banking
• Connects with Customers/Prospects, provides financial advice, and deepens relationships through lead management activities to include the creation & management of Self-Generated Leads, the management of received Partner/Retail to Retail Referral Leads or Campaign Leads, Customer outreach (Outbound Calls, Relay SMS), setting and/or hosting appointments, and Lead prioritization

Skills

Customer service

Communication

Organizational skills

Problem solving

Microsoft Office

Education

High school diploma or GED

Tools

Teller training

Notary License

Microsoft Office

Job description

TD Bank is seeking a Banking Associate (30hrs) at 418-428 Market Street in Newark, NJ. This part-time role supports everyday banking, customer education, and account openings while delivering legendary customer experiences in-store.

Ideal candidates have a high school diploma, 1 year experience, and strong communication skills. Teller training and proficiency with Microsoft Office are preferred; notary license is a plus.