Bilingual Assistant Service Advisor

Penske Automotive; Round Rock (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health care options

401k savings and retirement plan with

Job summary

Round Rock Toyota, part of Penske Automotive Group, is seeking a Bilingual Assistant Service Advisor to join our team and deliver extraordinary customer experiences. You will bridge customers with the service department, schedule appointments, review service history, and communicate maintenance and repair information with clear cost estimates.

Fluency in Spanish and English is required. The ideal candidate is friendly, reliable, and a strong communicator with a team-first attitude, ready to

Qualifications

• Fluency in Spanish and English is required.
• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, with a team-player attitude.
• Excellent communication, interpersonal, and organizational skills.
• Strong work ethic in a fast-paced, results-driven environment.

Responsibilities

• Liaise between customers and the service department.
• Schedule appointments and review service history.
• Provide accurate cost estimates for maintenance and repairs.

Skills

Spanish/English fluency

Customer service

Communication skills

Job description

Round Rock Toyota, a Penske Automotive Group dealership, is looking for a Bilingual Assistant Service Advisor to join our team and deliver extraordinary customer experiences.

JOIN OUR TEAM

At Penske Automotive Group (PAG), we strive to create a positive and challenging workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our team.

Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our organization and customers every day. As a trusted Service Advisor, you will be the liaison between the customer and the service department, scheduling appointments, reviewing service history, relaying important information about vehicle maintenance and repairs to customers, and providing accurate cost estimates.

WHAT WE HAVE TO OFFER

• Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For."
• Proudly named to Glassdoor's Best Places to Work
• Comprehensive benefits program, including health care options (medical, dental, and vision) and 401k savings and retirement plan with company match.
• Training, resources, and opportunities for career growth and advancement, tailored to individual performance, experience, and interests.
• Values-driven culture built on integrity, professionalism, excellence, and teamwork.

WHAT WE ARE LOOKING FOR

• Fluency in Spanish and English is required.
• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• Excellent communication, interpersonal, and organizational skills. Ability to communicate effectively to customers as well as dealership staff is paramount.
• Strong work ethic with the ability to work in a fast-paced, results-driven environment.

WHAT YOU CAN BRING TO THE TABLE

• Commitment: Ensure our customers have a world-class service experience at every step along their ownership journey, especially in the scheduling and estimating of vehicle service and repairs.
• Excellence: Provide an unparalleled level of knowledge and technical expertise to help customers understand and approve their maintenance requirements, repair orders, and cost estimates.
• Authenticity: Connect with customers about their vehicle questions in a professional manner that reflects understanding, clarity accuracy, and courtesy.
• Growth Mindset: Strive to grow the dealership and your career by hitting challenging monthly goals.

EEO Statement

The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.

Req Number: 36959

Position Code: 742702

Type: Full-time

Dealership: Round Rock Toyota

Location Address: 2307 North Interstate 35

Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.