Bilingual Agent Support Specialist – Hybrid Growth & Impact

American Amicable Group; Waco (TX); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health/Dental/ Vision insurance

401(k) with Company Match

Paid Time Off

Employee and Family Assistance Program

Ergonomic Furniture Program

Performance Bonus Opportunities

Job summary

American Amicable Life Insurance Company of Texas in Waco, TX is seeking an Agent Support Representative to assist policyholders, agents, and internal partners by delivering accurate policy information, resolving inquiries, and creating positive customer experiences.

The role requires bilingual English/Spanish communication, attention to detail, and the ability to multitask in a fast-paced environment while upholding our compliance standards and earning trust with customers.

Qualifications

• Bilingual English/Spanish required.
• Minimum 1 year of customer service experience.
• Strong communication and problem-solving abilities.

Responsibilities

• Interact with customers via inbound/outbound calls, chats, emails, and written correspondence in English and Spanish to resolve inquiries.
• Explain policy coverage information and service needs clearly.
• Escalate to management or other departments when appropriate.

Skills

Bilingual English/Spanish

Customer service

Communication

Problem solving

Typing 35 wpm

MS Office

Education

High school diploma or GED

Tools

CRM software

Job description

American Amicable Life Insurance Company of Texas in Waco, TX is seeking an Agent Support Representative to assist policyholders, agents, and internal partners by delivering accurate policy information, resolving inquiries, and creating positive customer experiences.

The role requires bilingual English/Spanish communication, attention to detail, and the ability to multitask in a fast-paced environment while upholding our compliance standards and earning trust with customers.