Bilingual Admissions Counselor

Empire State University; New York (NY); Hybrid; USD 60,000 - 69,000; Full time

Benefits offered by this job

Remote and flexible work options

Health insurance and retirement plan

Sick and vacation leave

Job summary

Empire State University seeks a Bilingual Admissions Counselor to guide prospective and admitted students through the College of Business programs, including the Spanish BBA. This role partners with faculty and offices to support enrollment goals and provides bilingual services in English and Spanish.

The counselor uses Slate CRM and campus resources to manage outreach, track progress, and deliver accurate information across the enrollment funnel, while contributing to process improvements and

Qualifications

• Bachelor's Degree from a regionally accredited US university or comparable non-US university.
• At least 2 years in higher education, admissions, enrollment management, recruitment, student services, marketing, communications, or related field.
• Proficiency in English and Spanish, with ability to counsel in both languages.

Responsibilities

• Provide bilingual admissions counseling for prospective, applicants, and admitted students.
• Guide applicants through admissions requirements, applications, orientation, and first-term enrollment.
• Respond to calls, emails, and appointments with timely, student-centered information.

Skills

Bilingual (English/Spanish)

Communication

Interpersonal skills

Data analysis

Time management

Education

Bachelor's Degree

Master's Degree (preferred)

Tools

Slate CRM

Microsoft Office

Job description

Location: Various Locations, NY Category: Professional Job Type: Full-time

Job Description

Empire State University currently seeks a Bilingual Admissions Counselor in our Office of Enrollment Management. The Bilingual Admissions Counselor serves as an admissions counselor for prospective students, applicants, and admitted students interested in programs within the College of Business. The position provides personalized guidance throughout the enrollment process, serving as the primary point of contact during the application-to-enrollment stage of the enrollment funnel while partnering with faculty, staff, and university offices to support student success and achieve enrollment goals.

The Bilingual Admissions Counselor communicates effectively in both English and Spanish to support prospective students and applicants, helping ensure equitable access to admissions information, university resources, and enrollment services. The position develops expertise in the College of Business, including its academic programs (such as the Spanish BBA program), admissions requirements, enrollment processes, and student support resources in order to provide accurate information and individualized guidance throughout the enrollment process.

Utilizing enrollment data and customer relationship management (CRM) technology, the Bilingual Admissions Counselor prioritizes outreach, identifies barriers to enrollment, and implements strategies that support application, acceptance, and enrollment goals. This position contributes to the continuous improvement of admissions counseling by identifying opportunities to enhance processes, improve the applicant experience, and strengthen collaboration across the university in support of institutional enrollment objectives.

Responsibilities Include, But May Not Be Limited To

• Provide admissions counseling and enrollment support for prospective students, applicants, and admitted students interested in academic programs within the College of Business, serving as the primary point of contact throughout the application-to-enrollment stage of the enrollment funnel.
• Provide guidance related to admissions requirements, application completion, orientation, first enrollment advisement, registration, and first-term enrollment.
• Respond to incoming phone calls, emails, scheduled appointments, and other assigned communication channels, providing timely, accurate, and student-centered information and support.
• Conduct proactive, personalized outreach to applicants and admitted students using phone, email, appointments, and CRM communication tools to encourage continued progress toward enrollment and achievement of enrollment goals.
• Monitor applicant progress, identify barriers to enrollment, and connect students with appropriate university offices and resources to support successful enrollment.
• Develop and maintain expertise in the College of Business, including its academic programs (such as the Spanish BBA program), admissions requirements, enrollment processes, and student support resources in order to provide accurate information and individualized guidance.
• Build and maintain collaborative relationships with College of Business faculty, academic leadership, staff, and other university offices to support enrollment goals and enhance the applicant experience.
• Utilize Slate CRM and other university systems to monitor applicant progress, prioritize outreach, manage communication plans, and maintain accurate, complete, and timely documentation of student interactions and enrollment activity.
• Facilitate virtual information sessions by presenting admissions and enrollment information, responding to participant questions, and supporting prospective students throughout the enrollment process.
• Represent the university at admissions and enrollment events, transfer fairs, partnership presentations, community events, and other enrollment-related activities as needed.
• Provide bilingual admissions counseling and serve as a Spanish-language resource for the Admissions Counseling team by assisting with student communications, translation of admissions and enrollment information, and bilingual outreach initiatives.
• Analyze enrollment trends and funnel activity within the College of Business and recommend strategies to improve enrollment outcomes.
• Collaborate with faculty, staff, and university partners to identify opportunities for continuous improvement in admissions counseling processes and the applicant experience.
• Contribute to the achievement of university, division, and College of Business application, acceptance, and enrollment goals.

Job Requirements

Required Qualifications

• Bachelor's Degree from a regionally accredited US university or comparable non-US university.
• A minimum of two (2) years of professional experience in higher education, admissions, enrollment management, recruitment, student services, marketing, communications, customer service, or a closely related field.
• Proficiency in both spoken and written English and Spanish, with the ability to effectively communicate and provide admissions counseling in both languages.
• Excellent verbal and written communication skills.
• Strong interpersonal, customer service, and relationship-building skills.
• Ability to advise and support prospective students from diverse backgrounds.
• Strong organizational and time management skills with the ability to manage multiple priorities.
• Ability to analyze data and use information to prioritize outreach and support enrollment goals.
• Experience utilizing customer relationship management (CRM) systems or similar technology.
• Ability to work independently while collaborating effectively within a team environment.
• Proficiency with Microsoft Office applications and other technology tools.

Preferred Qualifications

• Master's Degree from a regionally accredited US university or comparable non-US university.
• Four or more years of professional experience in admissions, enrollment management, recruitment, student services, or a related higher education field.
• Experience working with adult and nontraditional student populations.
• Experience using Slate CRM or another customer relationship management system.
• Experience facilitating presentations, information sessions, or group workshops.
• Experience serving bilingual and multilingual student populations.
• Knowledge of business education programs, career pathways, or higher education programs related to business disciplines.

Special Information

• May require occasional evening and/or weekend obligations in accordance with student and university needs.
• Occasional travel may be required to fulfill department and university-wide commitments.
• The successful candidate must complete and pass an online Spanish language proficiency test prior to an official offer of employment.
• Applicants must be currently authorized to work in the United States on a full-time basis. VISA sponsorship is not available for this position.
• SUNY Empire provides employees with robust remote and flexible work options to meet the needs of students, faculty, and staff in a dispersed work environment.

Additional Information

Rank/Salary: Admissions Advisor, SL3 / $60,000.

We are pleased to offer our employees an excellent benefit package which includes NYS health insurance, free dental and vision, competitive retirement options, and generous vacation, sick and holiday accruals; and a strong emphasis on work-life balance. We also offer professional-development activities for professionals and support staff.

SUNY Empire is an AA/EEO/ADA employer. The University actively seeks applications from women, veterans, individuals with a disability, members of underrepresented groups or anyone that would enrich the diversity of the University. SUNY Empire is committed to fostering a diverse community of outstanding faculty, staff, and students, as well as ensuring equal educational opportunity, employment, and access to services, programs, and activities, without regard to an individual's race, color, national origin, religion, creed, age, disability, sex, gender identity, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, or criminal conviction. Employees, students, applicants, or other members of the university community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law or treated adversely or retaliated against based upon a protected characteristic.

SUNY Empire provides reasonable accommodations for applicants with disabilities, veterans, or wounded warriors where appropriate. If you would like to request a reasonable accommodation for any part of the application and hiring process, please contact the Office of Human Resources at [phone].

In accordance with the Title II Crime Awareness and Security Act, a copy of our crime statistics is available upon request by calling [phone]. It can also be viewed online at our Safety and Security website.