Bilingual Admissions and Enrollment Navigator

State of Colorado; Denver (CO); On-site; USD 42,000 - 54,000; Full time

Job summary

Community College of Denver (CCD) seeks candidates who are dedicated to fostering an inclusive learning and work environment and who can effectively work with students, families, faculty, instructors, and staff from diverse backgrounds.

As a Hispanic-Serving Institution, CCD is committed to expanding access and opportunity for nontraditional students, supporting workforce development, and strengthening community partnerships that promote educational attainment and career success.

Qualifications

• Associate degree from an accredited institution.
• Two (2) years of professional experience in higher education in Admissions, Financial Aid, Enrollment, Advising, High School Programs or a similar position.
• Bilingual. Fluency in English and Spanish.

Responsibilities

• Provide a sense of belonging and connectedness to CCD, assist in college navigation in admissions and registration counseling.
• Assist in and participation of campus tours.
• Maintain accurate record-keeping and data that will guide goal attainment such as tracking recruitment activities, contacts and outcomes using CRM system.
• Work with concurrent enrollment department to aid in the matriculation of high school seniors.

Skills

Bilingual English/Spanish

Education

Associate degree

Tools

Banner

CRM Recruit

Navigate

Self-Service Banner

Job description

GJD-410910 3/26: THIS POSITION IS NON-CLASSIFIED

The Community College of Denver (CCD) seeks candidates who demonstrate a strong commitment to fostering an inclusive learning and work environment and who can effectively work with students, families, faculty, instructors, and staff from diverse backgrounds. As a Hispanic-Serving Institution, CCD is dedicated to expanding access and opportunity for nontraditional students, supporting workforce development, and strengthening community partnerships that promote educational attainment and career success. Serving a diverse student population, CCD values individuals who contribute to its mission of advancing social, civic, and economic vitality.

GENERAL SUMMARY

The Admissions, Recruitment and Outreach (ARO) department serves as the first point of contact for potential students expressing an interest in the Community College of Denver. ARO is the primary resource for new, readmit, and transfer in student enrollment. The department coordinates recruitment and student outreach efforts in community settings and secondary education. The department also educates students about and assists with the onboarding and steps to enrollment and registration processes.

This position promotes the college to the general public and provides general college navigation, admissions and registration counseling and assistance to prospective students. This includes relationship-building and maintenance with key external contacts. The navigator promptly follows up with potential students via phone, written communications, web conferencing, and face to face interactions under the guiding philosophy “recruit to retain” and increase student enrollment.

PRIMARY DUTIES

Recruitment, Pre-Enrollment, and Registration

• Provide a sense of belonging and connectedness to CCD, assist in college navigation in admissions and registration counseling.
• Assist in and participation of campus tours.
• Maintain accurate record-keeping and data that will guide goal attainment. Such as tack recruitment activities, contacts, and outcomes using CRM system.
• Function in individual or group settings, using various means of technology.
• Work with concurrent enrollment department to aid in the matriculation of high school seniors.

Student Support and Retention

• Utilize various software platforms to document, track, case manage, goal set and communicate with students and staff.
• Partner with other departments throughout the college, planning and participating in recruitment and registration events, and serving on key college committees/taskforces.
• Provide multilingual support as appropriate
• Helps reduce barriers for adult learners, first-generation, low income and other student types to provide accurate guidance.

Community Engagement

• Promote the college at various targeted locations and events and provide general college navigation, admissions, and registration counseling to prospective students.
• Conduct individual or group workshops and presentations as determined.
• Delivers engaging and culturally relevant presentations on college programs, admissions, financial aid, career pathways and more.
• Work closely with external partnerships to maintain and grow them. Act as a visible professional representing the college in the community, reflecting CCD’s mission and commitments.

Other duties as assigned.

MINIMUM QUALIFICATIONS:

Any equivalent combination of education, experience, knowledge, skills, and abilities.

Education: (Minimum/Required)

Associate degree from an accredited institution.

Experience: (Minimum/Required)

• Two (2) years of professional experience in higher education in Admissions, Financial Aid, Enrollment, Advising, High School Programs or a similar position.
• Bilingual. Fluency in English and Spanish.

Knowledge/Skills/Abilities: (Preferred)

Knowledge of student information systems and software platforms, such as Banner, CRM Recruit, and Navigate. and Self-Service Banner student system.

Strong computer skills with MS Outlook, Word, Excel, and relational databases desired.

Experience working in a community college or Hispanic Serving Institution.

Licensure/Certification: Valid US driver’s license.

Equipment Used: Personal computer, fax, phone, copier.

Other Considerations: Willingness to travel, extensive evening and weekend hours. Capability of standing for long periods and handling large quantities of recruitment materials.

Our campus is located in downtown Denver, adjacent to two light rail stations, and just minutes away from shopping, restaurants, and event venues. When you visit our campus, it will be immediately evident that our faculty, staff, and instructors are passionate about serving our diverse student population. At CCD our passion is to help others, and we offer career pathways that will make a difference in the lives of our students.

If you are interested in sharing our passion for student success, CCD offers generous medical, dental, vision, life, and retirement options. We also offer the opportunity to expand your education, and those of your dependents, through our tuition reimbursement program.

CCD is a Learning College where policies, programs and practices support learning as the major priority. The Community College of Denver is an Equal Employment Opportunity Educational Employer.

Background checks will be conducted on all finalists for employment consideration.

CCD recognizes that administration, faculty, instructors, and staff reflect the diversity of its students and community and prohibits employment and student discrimination based on race, color, religion, national origin, citizenship, gender, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.

SELECTION PROCESS

Preliminary screening will be made on the basis of completed application packet submitted by candidate. Completed application packet includes: a letter of interest of no more than five pages, addressing in general the items under "Primary Duties" and specifically each item under “Minimum Qualifications”; an online application; resume; and transcripts.

All candidates, including current Community College of Denver employees must submit a complete application packet which includes all materials listed above.

Only completed application packets will move forward for screening. Please review the job duties and minimum requirements carefully. Meeting the minimum qualifications for a particular position does not assure the applicant an interview. Selected applicants will be invited by the screening committee for interviews. All application materials become the property of Community College of Denver and cannot be copied.

For information regarding Community College of Denver Security, including crime statistics for the campus and surrounding area, please see the CCD Campus Security website under “student’s right to know”: CCD.edu/Safety. For a hard copy report please contact 303-352-3042.