Bicycle Service Tech/ Advisor

trekbikes; Lincoln (NE); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Flexible culture

401(k) with match

Employee discounts

Deep partner discounts

Job summary

Trek Service Technician/Advisor position in Lincoln, NE offers a dynamic environment where you’ll repair and service bikes, install accessories, and interact with customers daily. You’ll help customers select the right upgrades and ensure their gear performs at its best, while learning from experienced teammates.

We value hospitality, strong communication, and a proactive attitude, with opportunities to grow within the service team and advance alongside Trek’s product family.

Qualifications

• Stellar customer service chops and willingness to learn
• Hospitality-focused approach with a friendly demeanor
• Strong communication skills and problem-solving mindset
• Attention to detail and enjoyment of tinkering with bikes

Responsibilities

• Troubleshoot repairs and service all kinds of bikes on the spot
• Install accessories customers select for their new bike
• Be the face of the department when the Service Manager is unavailable
• Build relationships with customers and keep gear running smoothly

Skills

Customer service

Hospitality

Communication

Attention to detail

Willingness to learn

Problem solving

Job description

A bit about us

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you're on our team, you're taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we'll give it right back. Sound pretty sweet? Then come join us!

Job Description

As a Trek Service Technician/Advisor, no one day is the same as the last. This job is all about caring for bikes so their owners love riding them. You'll troubleshoot repairs and service all kinds of bikes on the spot and install the awesome accessories customers select for their new bike! You'll also be the first to have your hands on brand new models before they hit the sales floor. Most importantly, you'll build relationships with people who trust you to keep their gear running flawlessly. This role closely supports the Service Manager. When the Service Manager is not available, you are the face of the department to customers.

We're looking for a teammate with stellar customer service chops and a willingness to learn. Because you'll constantly be speaking with customers to evaluate issues and recommend repairs, we value fantastic hospitality skills above prior shop experience. This role requires elevated skills in communication, leadership and problem solving.

What you'll bring to the team

• Self-motivation, a positive, team-focused mentality, plus a willingness to pitch in on any task
• Fantastic hospitality-a warm, approachable manner, great listening skills, and a drive to help in any way you can-even on the toughest, busiest days
• Top-notch communication skills
• Impressive attention to detail and a love for tinkering 'til you figure it out
• Eagerness to learn the ins and outs of servicing bicycles
• A desire to continually learn proper service methods and new technologies

Trek Benefits:

• Flexible and fun company culture
• 401(k) with match and Employee Stock Ownership Plans (ESOP)
• Employee discounts on all product
• Deep partner retail discounts

We are an Equal Employment Opportunity ("EEO") Employer. Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

We are an E-Verify employer.