BI Product Owner: Stakeholder Liaison & Problem Solver

Jobtailor; Illinois; On-site; USD 75,000 - 110,000; Full time

Job summary

Jobtailor in the United States (Illinois) seeks an experienced Business Analyst to coordinate design, development, and support across teams, and to document issues and solutions for stakeholders. You will gather feedback, manage software change requests, and design tests to ensure product quality and successful deployments.

The role requires strong communication, analytical thinking, and stakeholder management to drive value for customers and field teams across the product lifecycle.

Qualifications

• Extensive knowledge of business analysis and the set of tasks, techniques and tools required to identify business needs.
• Ability to recommend solutions that deliver value to stakeholders.
• Extensive experience of the decision-making process and associated tools and techniques
• Ability to accurately analyze situations and reach productive decisions based on informed judgment.
• Extensive understanding of effective communication concepts, tools and techniques
• Ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Extensive experience of software change request management
• Ability to manage software product change requests from customers, prospective customers, vendors, and internal staff.
• Extensive knowledge of strategies, practices and tools for resolving software problems
• Ability to manage software problems in installed software products.
• Extensive knowledge of and experience with the business aspects and operation of a software product
• Ability to manage install base, current uses, future plans, and product vision.
• Extensive knowledge of UAT activities, tasks, tools and techniques
• Ability to design, implement and evaluate acceptance tests for end-users.

Responsibilities

• Coordinate with stakeholders and program owners to track and communicate design, development, support, and maintenance problems and solutions.
• Identifies, documents, and reports design, reliability and maintenance problems and bugs.
• Gathers and consolidates feedback from customers and field staff.
• Coordinates with field support specialists and customers to address and resolve problems and expand product usage.
• Answers customer and field support questions; provides guidance and support for product integration and infrastructure issues.

Skills

Business Analysis

Decision-Making

Communication

UAT

Change Management

Problem Resolution

Product Knowledge

Install Base Management

Job description

Jobtailor in the United States (Illinois) seeks an experienced Business Analyst to coordinate design, development, and support across teams, and to document issues and solutions for stakeholders. You will gather feedback, manage software change requests, and design tests to ensure product quality and successful deployments.

The role requires strong communication, analytical thinking, and stakeholder management to drive value for customers and field teams across the product lifecycle.