BI/DW Administrator

krg technology inc; Chattanooga (TN); On-site; USD 60,000 - 80,000; Full time

Job summary

A technology company located in Chattanooga, Tennessee is seeking a candidate with strong technical support skills focused on security management and application maintenance. Responsibilities include resolving technical issues, coordinating with vendors, monitoring server usage, and maintaining documentation. The ideal candidate must possess excellent communication skills and experience in mentoring team members, with a solid understanding of ITIL practices. This role offers opportunities for continuous service improvement and collaboration across teams.

Qualifications

• Experience with security management for applications.
• Experience with application backup and restore.
• Proficient in problem-solving through application logs.
• Knowledge of ITIL practices.

Responsibilities

• Respond to and resolve technical issue tickets within SLAs.
• Coordinate with Vendor Support for unresolved issues.
• Monitor and report on server usage.
• Create and maintain system documentation.
• Participate in problem management and trend analysis.

Skills

Security management

Application backup and restore

Problem-solving

Integration with Active Directory

Communication skills

Organizational skills

Multi-tasking

Mentoring

Monitoring and reporting

Knowledge of ITIL

Job description

at least two of the above stated BI/DW

• Experience with security management for the applications
• Experience with application backup and restore
• Experience with reading through application logs to work through problems finding root causes and rectifying.
• Experience with integration of alternative authentication providers such as Active Directory.
• Installation, Upgrade, maintenance and support of application components.
• Respond to and resolve tickets on technical issues related to these BI tools within defined SLAs.
• Co-ordinate with Vendor Support team for any unresolved issues and tool specific issues or hot fixes/patches.
• Responsible for Monitoring, reporting, and controlling server usage.
• Creation and maintenance of system documentation related to these technologies
• Identifying problems in advance and looking for continuous service improvements . Participate in problem management and come up with trend analysis on recurring incidents
• Strong communication and organizational skills.
• Ability to multi-task, prioritize and execute on assigned deliverables.
• Experience in managing and mentoring others in the team
• Partner with the DBA, Systems, Networking, and Middleware teams, Data Architecture, Business Intelligence team to facilitate issue resolution
• Knowledge of ITIL practices
• Provide on-call support

Additional Information

All your information will be kept confidential according to EEO guidelines.