Beverage Supervisor

Kewadin Casinos; Sault Ste. Marie (MI); On-site; USD 42,000 - 54,000; Full time

Job summary

Kewadin Casinos in Michigan is seeking a Beverage Supervisor I to oversee day-to-day operations in the Bar and Beverage Department, supervise staff, manage scheduling, and control inventory while delivering cheerful, professional service.

This role supports the Beverage Manager, trains new staff, handles timekeeping and payroll assistance, and resolves guest concerns. A High School diploma is required; three years of restaurant or bar experience is needed.

Qualifications

• High School diploma or equivalent required.
• Associate Degree in Food Services or Hospitality preferred.
• Three years of experience in a restaurant or bar service industry required.

Responsibilities

• Schedule staff, assigns duties, and rotates shifts.
• Stock, rotate, and order inventory.
• Supervise staff and assist with disciplinary actions.
• Investigate and resolve customer complaints.
• Assist in evaluating procedures and implement changes.
• Train new staff and assist with payroll functions.

Skills

Customer service

Staff supervision

Communication

Time management

Problem solving

Education

High School diploma or equivalent

Associate Degree in Food Services or Hospitality

Tools

POS system

Word processing

Spreadsheet software

Job description

The Beverage Supervisor I, under the direction of the Beverage Supervisor II or Beverage Manager, is responsible for supervising day to day activities in the Bar and Beverage Department. The position is responsible for guest relations, inventory maintenance and records, supervision of team members and monitoring of department costs. The position is responsible for providing attentive, cheerful, courteous, professional customer service to all customers, internal and external, striving always to exceed their expectations.

ESSENTIAL FUNCTIONS: (includes, but is not limited to, the following)

• Work directly with staff to maintain a high level of customer service.
• Schedule staff, assigns duties, and assign rotations.
• Stock, rotate, and order inventory.
• Supervise staff and assists with administering disciplinary action under the direction of the Beverage Manager and resolves team member issues.
• Investigate and resolve customer complaints.
• Assists in evaluating operational procedures, recommends changes, and implements approved changes when necessary.
• Assist in the creation and promotion of new bar specials.
• Train new staff.
• Assist Beverage Manager with timekeeping, leave approvals, and payroll functions.
• Balance shift paperwork.
• Utilize reports in order to control labor.
• Document inventory, transfer, and waste product.

ADDITIONAL RESPONSIBILITIES: (includes, but is not limited to, the following)

• Comply with Company and departmental policies and procedures.
• Act as a fill-in for subordinates as needed.
• Attend meetings as needed.
• All other job-related duties as assigned.

Contacts

Immediate peers, peers in other departments, immediate supervisor/manager, managers in other departments, customers and outside vendors/service providers.

Physical Requirements

Position medium with lifting of 50 pounds maximum and frequent lifting/carrying up to 25 pounds. Physical factors include constant standing, walking, manual handling, use of hearing, smell, near/midrange/far vision, depth perception, color/field of vision; frequent carrying, stooping, reaching, typing, bending; occasional sitting, lifting/pushing/pulling, climbing, kneeling and crawling. Working conditions include constant exposure to noise, vibration, air quality and occasional exposure to weather, extreme heat/cold and wet/humidity. Potential hazards include constant client contact, frequent computer and equipment use, and occasional exposure to moving mechanical parts, electric shock, high exposed places, chemicals, insecticides and infectious exposure.

Requirements

Education:

High School diploma or equivalent required. Associate Degree in Food Services or Hospitality related field preferred.

Experience:

Three years of experience in a restaurant or bar service industry required.

Certification/License:

Will be required to have/complete TIPS training upon hire. Must undergo a Criminal investigation done under the rules of the National Indian Gaming Commission.

Knowledge, Skills, and Abilities:

Must have knowledge of and be able to operate or learn to operate a point-of-sale (POS) system. Knowledge and ability to use word processing, spreadsheet or data base software preferred. Basic math skills required. Must be able to establish and maintain an effective working relationship with supervisory personnel, subordinates, coworkers and the general public. Must have excellent communication skills and be able to communicate clearly in person and in writing. Must be flexible and available to work various shifts, including nights, weekends and holidays. Must be able to work under pressure and handle difficult situations. Must be able to work with minimal to no supervision. Must maintain confidentiality. Native American preferred.

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