Beverage Cocktail Server PT

Seneca Gaming Corporation; City of Niagara Falls (NY); Hybrid; USD 12,000 - 17,000; Part time

Job summary

Seneca Gaming Corporation is seeking a part-time Beverage Cocktail Server in Niagara Falls, NY. The role involves taking and serving beverage orders, presenting checks, and providing excellent customer service in a fast-paced casino environment.

You will maintain your station, stay compliant with policies, and stay knowledgeable about promotions and events to assist guests effectively.

Qualifications

• Must have an outgoing, friendly personality and a cheerful disposition.
• Two years of customer service experience required.
• Two years of serving in a bar or restaurant setting required.
• Bartending experience preferred.

Responsibilities

• Take beverage orders from guests in assigned areas (dining room, lounge, casino floor).
• Present orders to the bartender and monitor until drinks are prepared.
• Present the check, accept payment, and provide change as needed.
• Maintain a neat, clean, and sanitary server station at all times.
• Provide exceptional customer service and maintain professionalism on shift.
• Adapt to policy guidelines and attend required trainings within nine months.

Skills

Outgoing personality

Education

High school diploma or equivalent

Bartending experience preferred

Job description

## Beverage Cocktail Server PTApply: Niagara Falls, NY: Part time: Posted Yesterday: JR103865The Beverage Cocktail Server is responsible for providing fast, friendly and courteous service to every customer while taking and serving beverage orders. Responsible for taking beverage orders and serving complimentary beverages to guests, slot and pit areas. Position requires ability to interact with the public, speak English clearly and remember details. Physical exertion in the way of walking, standing, turning, bending, lifting and carrying is also required. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives.**ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:** 1. Work in assigned area, such as a dining room, lounge or casino floor and pleasantly take beverage order from guests. 2. Present the beverage order to the bartender and write checks properly while waiting for the beverage to be prepared. 3. Present check to the guest, accept payment and give change when necessary. 4. Maintain the server’s station in a neat, clean and sanitary condition at all times. 5. Be knowledgeable of casino promotions and events in order to provide answers to customer questions. Inform customers of forthcoming special events and other facilities, such as food service, etc. 6. Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times. 7. Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff. 8. Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies. 9. Must complete all required SGC Training programs within nine (9) months from commencement of employment. 10. Attend all necessary meetings. 11. Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule.**OTHER RESPONSIBILITIES:** 1. Garnish drink orders at service area and deliver drinks to players. Balance trays with drinks weighing up to ten (10) pounds when full, on one hand, while serving with the other hand. 2. Circulate throughout designated station, taking drink orders from customers. Requires ability to remember customers and their drinks. 3. Place drink orders at the service bar. Requires effective communication skills. 4. Reaching/bending between players to serve drinks, collecting empty glasses, and cleaning ashtrays. 5. Keeping service station clean and fully stocked. 6. Walk continuously up and down short stairs or ramps. 7. Must be able to observe when a customer is too intoxicated. 8. Clean up glasses in surrounding area at the end of shift.**QUALIFICATIONS/REQUIREMENTS:** 1. Must have outgoing, friendly personality and a cheerful accommodating disposition. 2. Must adhere to the SGC Shoe policy for all Beverage Cocktail Servers.**Education/Experience:** 1. Must be 18 years of age or older upon employment. 2. High school diploma or its equivalency preferred. 3. Two (2) years previous customer service experience required. 4. Two (2) years of serving in a bar or restaurant setting required. 5. Bartending experience preferred.**Language Skills and Reasoning Ability:** 1. Must possess excellent communication skills. 2. Ability to write routine correspondence and to speak effectively to the public, employees and customers. 3. Must have the ability to deal effectively and interact well with the customers and employees. 4. Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.**Physical Requirements and Work Environment:** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately loud. When on the casino floor, the noise levels increase to loud. Must be able to work in an environment where smoking is permitted. 1. Must be able to stand, walk and move through all areas of the casino. 2. Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced casino environment and effectively deal with customers, management, employees and members of the business community in all situations.# **Salary Starting Rate:**$10.70Compensation is negotiable based on experience and education.