Benefits Support Specialist

Conduent; New York (NY); Remote; USD 18,000 - 26,000; Full time

Job summary

Conduent is seeking a Benefits Support Specialist to assist participants with questions about their benefits and plan provisions. This fully remote role focuses on inbound calls, with occasional outbound, to explain options, complete transactions, and guide participants through applicable forms and processes.

Training lasts 7-8 weeks, and the schedule is full-time with hours between 8:00 AM and 10:00 PM. You will maintain documentation in the case management system and adhere to quality and

Qualifications

• Strong verbal and written communication skills.
• Excellent listening skills and attention to detail.
• Ability to explain information clearly and professionally.
• Basic computer skills and the ability to learn new systems.
• Strong organizational and time-management skills.
• Ability to work independently in a remote environment and follow established procedures.
• Professional, patient, and solution-focused approach when assisting participants.
• Reliable attendance and punctuality.

Responsibilities

• Respond to participant inquiries and explain applicable benefits and plan provisions.
• Research questions, provide accurate information, and complete transactions with limited supervision.
• Explain forms and guide participants through the appropriate processes.
• Complete callbacks promptly and elevate issues when necessary.
• Maintain accurate documentation in the case management system.
• Meet established quality, accuracy, and timeliness standards while following client-specific procedures.
• Protect confidential participant information and comply with applicable company, client, privacy, and security requirements.

Skills

Verbal communication

Written communication

Active listening

Attention to detail

Time management

Basic computer skills

Independent work

Remote work

Professional demeanor

Job description

Benefits Support Specialist

Work From Home with Conduent!Pay Rate: $16.00 per hour. This pay rate may be lower than your state's minimum wage, please keep that in consideration before applying.

Work Location: Work From Home

About the role

Conduent is seeking a Benefits Support Specialist to assist participants with questions about their benefits and plan provisions. In this fully remote role, you will primarily handle inbound telephone calls, with occasional outbound calls, to answer questions, explain available options, complete transactions, and guide participants through applicable forms and processes. This position offers the opportunity to develop valuable benefits administration experience while providing accurate, professional support in a structured environment with relatively low call volume.

What you'll do

• Respond to participant inquiries and explain applicable benefits and plan provisions.
• Research questions, provide accurate information, and complete transactions with limited supervision.
• Explain forms and guide participants through the appropriate processes.
• Complete callbacks promptly and elevate issues when necessary.
• Maintain accurate documentation in the case management system.
• Meet established quality, accuracy, and timeliness standards while following client-specific procedures.
• Protect confidential participant information and comply with applicable company, client, privacy, and security requirements.

What you'll need

• Strong verbal and written communication skills.
• Excellent listening skills and attention to detail.
• The ability to explain information clearly and professionally.
• Basic computer skills and the ability to learn new systems and processes.
• Strong organizational and time-management skills.
• The ability to work independently in a remote environment and follow established procedures.
• A professional, patient, and solution-focused approach when assisting participants.
• Reliable attendance and punctuality, with the ability to meet established performance expectations.

Preferred experience

• Defined benefit pension plan experience.
• Benefits administration or retirement services experience.
• Customer service or call center experience.

Training and schedule

Training: Comprehensive virtual training lasting approximately 7-8 weeks.

Schedule: Full-time, with scheduled hours falling between 8:00 AM and 10:00 PM. Additional scheduling details will be provided during the hiring process.

Remote work requirements

• Pass an internet speed test with download speeds of at least 25 Mbps, upload speeds of at least 5 Mbps, and a ping of 175 ms or less.
• Have the ability to connect to a modem/router using an Ethernet cable.
• Reside in an eligible hiring location and meet all applicable remote-work requirements.
• Due to varying state and local minimum wage laws and other business and client requirements, Conduent is currently unable to hire in certain locations.
• States: AK, AZ, CA, CT, CO, HI, IL, MA, MD, ME, MO, MT, NE, NJ, NY, RI, OR, VT, WA.
• Metro areas: Minneapolis, MN; Washington, DC; Denver, CO; Boulder, CO; Edgewater, CO; Flagstaff, AZ.
• Applicants must reside in an eligible hiring location to be considered. Geographic hiring eligibility is subject to business and client requirements and may change.

Why join Conduent?

At Conduent, you have an opportunity to personally thrive, make a difference, and be part of a culture where individuality is noticed and valued every day. In this role, you can work from home, receive comprehensive virtual training, develop valuable benefits administration and participant support skills, and gain experience supporting a major client.

About Conduent

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and more than 500 governments, creating exceptional outcomes for our clients and the millions of people who count on them. At Conduent, you have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Pay Transparency

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.

The estimated salary range for this role is $16 per hour.

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $16 per hour.

Equal Opportunity Employer

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

Accommodation for Disabilities

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded.