Benefits Operations Lead — Team Leadership

Justworks; New York (NY); Hybrid; USD 97,000 - 107,000; Full time

Job summary

Justworks is hiring a Team Lead to support the Ancillary benefits operations, ensuring productivity and coordinating with Sales, Customer Support, Engineering, and Legal. You will mentor teammates, maintain training materials, and help drive process improvements.

Ideal candidates bring 5+ years in operations, detail orientation, and strong analytical and communication skills, with experience using Jira and Confluence in a data-driven setting.

Qualifications

• 5 years experience in an operations role.
• Extremely detailed-oriented with great time management skills.
• Strong analytical, written and verbal communication skills.
• Experience working in a fast-paced, data-driven environment.
• Experience working cross-functionally.
• Experience in Partnership management.
• Experience with Jira and Confluence or similar software.
• Ability to work both independently and as a team.
• Advanced knowledge of life, disability, dental, or vision benefits required.

Responsibilities

• Oversee day-to-day team benefits operations including leading recurring stand-ups.
• Assigning out and tracking incoming and outgoing ticket metrics and SLA adherence.
• Periodically checking ticket responses to ensure continuity of processing.
• Answering/taking on ad hoc emails and escalated tickets as needed.
• Ownership over internal tickets and emails.
• Monitor and report ticket statuses, SLA issues and other KPIs on a weekly, monthly and quarterly basis.

Skills

Detail-oriented

Time management

Analytical skills

Written communication

Verbal communication

Cross-functional collaboration

Partnership management

Independent work

Teamwork

Benefits knowledge

Tools

Jira

Confluence

Job description

Justworks is hiring a Team Lead to support the Ancillary benefits operations, ensuring productivity and coordinating with Sales, Customer Support, Engineering, and Legal. You will mentor teammates, maintain training materials, and help drive process improvements.

Ideal candidates bring 5+ years in operations, detail orientation, and strong analytical and communication skills, with experience using Jira and Confluence in a data-driven setting.