Benefits Manager

customersbank; New York (NY); On-site; USD 140,000 - 150,000; Full time

Job summary

Customers Bank is seeking a Benefits Manager to design and administer our employee benefit programs, ensuring compliance and competitive cost structures. You will oversee medical, dental, vision, 401k, tuition reimbursement, and other fringe benefits while aligning with the bank's strategic goals.

The role requires a strong background in benefits design, excellent analytical skills, and 8+ years in benefits administration within financial services.

Qualifications

• Experience designing and managing comprehensive employee benefits programs.
• Strong knowledge of ERISA, COBRA, HIPAA, and ACA requirements.
• Ability to analyze benefits data and benchmark against industry peers.

Responsibilities

• Oversee day-to-day operations of all employee benefits programs.
• Design and implement benefit strategies for regulatory compliance and cost efficiency.
• Administer Tuition Reimbursement and Corporate Matching Gift programs.
• Coordinate annual Open Enrollment and manage benefits enrollment and terminations.
• Communicate eligibility and plan changes to team members via the intranet.
• Manage FMLA, disability leaves, and workers' compensation claims; support annual audits.

Skills

Benefits administration

Regulatory compliance

Analytical skills

Open enrollment

Vendor management

Education

Bachelor's degree in Human Resources, Business Administration, Finance, or related field

PHR/CEBS Certification

Job description

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

Salary range: An annual salary range of $140,000 - $150,000 is what we expect to pay for this position, based on overall skills and experience.

Must be legally eligible to work in the United States without current or future sponsorship to be considered.

Who is Customers Bank? Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.

We get you further, faster.

Focused on you: We provide every customer with a single point of contact. A dedicated team member who's committed to meeting your needs today and tomorrow.

On the leading edge: We're innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.

Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we're a partner you can trust.

Customers Bank 5 Core Values are:

• Entrepreneurial Mindset
• Customer Success
• Personal Integrity
• On the Job Excellence
• Teamwork

It is a culture that values transparency, healthy debate, and peer accountability. Success within the People Experience Team (PXT) requires comfort operating in an environment where standards are high, feedback is direct, and ownership is expected.

What you'll do:

The Benefits Manager will be responsible for developing, implementing and managing the bank's benefit programs. This role ensures that our benefits practices are competitive, equitable, and aligned with the bank's strategic goals. The ideal candidate will have a strong background in benefits design and management, excellent analytical and operational skills, and a deep understanding of regulatory requirements.

Key Responsibilities:

• Oversee the day-to-day operations of all employee benefits programs, including medical, dental, vision, life insurance, disability, flexible spending, 401k, wellness initiatives and other fringe benefit programs.
• Design and implement benefit strategies to ensure regulatory compliance and cost efficiency, overseeing plan administration, coordinating open enrollment, and collaborating with brokers.
• Administer Tuition Reimbursement Program, Corporate Matching Gift Program and quarterly United Way Contributions.
• Coordinate annual Open Enrollment; manage benefits enrollment, changes, and terminations.
• Conduct benefits orientations and information sessions; primary point of contact for communication with team members regarding eligibility, family status changes, benefit enrollment, and maintenance of benefits information on the Company intranet.
• Manage FMLA, Short Term Disability, Long Term Disability, and Parental Leave.
• Files and serves as point of contact for workers compensation claims; ensure applicable notices posted and supports annual audit.
• Analyze benefits trends and benchmark data and lead any benefits survey efforts and analyze data to provide recommendations on strategy and design for year over year changes.
• Manage the activities of the Retirement Plan (401k) Committee.
• Ensure compliance with federal, state, and local regulations, including ERISA, COBRA, HIPAA, and ACA and annual Form 5500 filing.
• Maintain key relationships with benefit providers and broker; collaborate with benefits providers and brokers to negotiate plan options and costs.
• Review and audit vendor invoices and for numerous benefit providers. Prepare appropriate paperwork and coordinate processing with the accounting department.
• Perform 401(k) transaction processing to include: plan participant enrollments, contribution changes, loans, beneficiary enrollments, payroll reconciliation, funding and terminations; primary contact for auditors, testing and true-up calculations.
• Demonstrate consistent initiative to take on additional tasks, projects and initiatives outside of the Benefits-specific portfolio of work, extending more broadly across Total Rewards and the People Experience Team.

What do you need?

• Bachelor's degree in Human Resources, Business Administration, Finance, or a related field.
• PHR/CEBS Certification
• Minimum of 8 years of experience in benefits administration, preferably in the banking or financial services industry.
• Must have demonstrated and advanced knowledge of benefits regulations and compliance requirements.
• Strong operational skills with a proven ability to streamline benefits processe