Benefits & Eligibility Interviewer — Transform Lives

State of Arizona; Surprise (AZ); Vor Ort; USD 33.000 - 44.000; Vollzeit

Benefits dieser Stelle

Health insurance

Dental insurance

Life insurance

Short-term disability insurance

ASRS retirement plans

Long-term disability

Zusammenfassung

The Arizona Department of Economic Security is seeking a Benefits and Eligibility Specialist (Eligibility Interviewer) for the Surprise Field Office. The role assesses eligibility for Nutrition, Medical, and Cash Assistance and requires strong customer service in a fast-paced, on-site environment.

The position offers on-site work in Surprise, AZ with paid training, supportive benefits, and opportunities to help families in need.

Qualifikationen

• Provide excellent customer service in person to individuals and families facing challenging and personal situations.

Aufgaben

• You will be working in a fast-paced office environment, assisting clients in-person and/or by telephone.
• You will be attending paid classroom training with on the job training (learning by doing).
• Provide excellent customer service in person to individuals and families facing challenging and personal situations.
• Collect and gather information to conduct interviews to make eligibility determinations for Medical Assistance, Nutrition Assistance, and Cash Assistance.
• While talking to the individuals and families in person, you will complete the application process and interview process by entering data on a computer and accessing multiple screens.
• Adhere to agency standards in a high-volume field office, measured by metrics, attendance, service levels, accuracy, and timeliness.

Kenntnisse

Customer service

Computer navigation

Verbal communication

Written communication

Empathy

Ausbildung

High School Diploma or GED

Tools

Google Suite

Microsoft Office

Jobbeschreibung

The Arizona Department of Economic Security is seeking a Benefits and Eligibility Specialist (Eligibility Interviewer) for the Surprise Field Office. The role assesses eligibility for Nutrition, Medical, and Cash Assistance and requires strong customer service in a fast-paced, on-site environment.

The position offers on-site work in Surprise, AZ with paid training, supportive benefits, and opportunities to help families in need.