Benefits Coordinator Lead - Neurology

Socket.dev; San Antonio (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision plan

Disability insurance

FSAs

Retirement plan

Time Off (PTO, holidays)

Job summary

UT Health San Antonio is seeking a Lead Benefits Coordinator to oversee patient access, insurance verification, scheduling, and administrative support in a clinical practice. You will guide staff, coordinate workflows, and serve as liaison among clinic staff, providers, and insurers to resolve complex authorization and access issues.

The role emphasizes service excellence, mentorship, and alignment with UT Health's mission and patient promise, with a focus on operational efficiency and compliant

Qualifications

• Advanced knowledge of clinic operations and authorization processes.
• Ability to train, mentor, and guide clinic staff.
• Strong communication and problem-solving skills related to patient access.

Responsibilities

• Support mission, vision and patient promise in all interactions.
• Provide guidance, training, and mentorship to administrative staff.
• Facilitate communication between providers, staff, insurance plans, and patients.
• Provide authorizations, referrals and general clerical support in a patient care environment.
• Oversee complex authorization and referral processes.
• Monitor scheduling and patient access workflows for efficiency.
• Assist with resolving escalated patient service or insurance issues.
• Maintain clinic records, reports, and administrative documentation.
• Support leadership with operational coordination and reporting.
• Ensure compliance with clinic policies, regulatory requirements, and payer guidelines.

Skills

Clinic operations

Leadership / training

Analytical skills

Communication skills

Conflict resolution

Tools

Microsoft Office

EMR systems

Clinic management systems

Job description

The Lead Benefits Coordinator coordinates staff activities and workflows related to patient access, insurance verification, scheduling, and administrative support within a clinical practice to ensure efficient operations and high patient satisfaction. Provides customer service by supporting appointment scheduling, check-in and check-out processes, insurance benefit verification, authorization coordination, and telephone triage. Serves as a key liaison between clinic staff, providers, and insurance representatives to resolve complex authorization and patient access issues. Provides guidance, training, and mentorship to Benefits Coordinators while promoting service excellence aligned with the UT Health mission, vision, and patient promise.

Responsibilities

• Demonstrates the ability to support the mission, vision and patient promise throughout all interactions the UT Health Way.
• Provides guidance, training, and mentorship to administrative staff.
• Facilitates communication between providers, staff, insurance plans, and patients.
• Provides authorizations, referrals and general clerical support in a patient care environment.
• Oversees complex authorization and referral processes.
• Monitors scheduling and patient access workflows to ensure operational efficiency.
• Assists with resolving escalated patient service or insurance issues.
• Maintains clinic records, reports, and administrative documentation.
• Supports clinic leadership with operational coordination and reporting.
• Ensures compliance with clinic policies, regulatory requirements, and payer guidelines.
• Performs other duties as assigned.

Qualifications

• Advanced knowledge of clinic operations, insurance verification, and authorization processes.
• Ability to coordinate workflow and provide leadership to administrative staff.
• Strong analytical and problem-solving skills related to patient access and insurance issues.
• Ability to train, mentor, and guide clinic staff.
• Skilled in conflict resolution and patient service recovery.
• Proficient in Microsoft Office, electronic medical records, and clinic management systems.
• Excellent verbal, written, and interpersonal communication skills.

The University of Texas at San Antonio (UT San Antonio) is a nationally recognized, top-tier public research university that unites the power of higher education, biomedical discovery and healthcare within one visionary institution. As the third-largest research university in Texas and a Carnegie R1-designated institution, UT San Antonio is a model of access and excellence - advancing knowledge, social mobility and public health across South Texas and beyond. UT San Antonio serves approximately 42,000 students in 320 academic programs spanning science, engineering, medicine, health, liberal arts, AI, cybersecurity, business, education and more. With 17,000 faculty and staff, UT San Antonio has been recognized by Forbes as one of America’s Best Employers for Company Culture.

Benefits Overview UT Health San Antonio offers an excellent benefits package for its employees. Employees who work at least 20 hours a week, with an appointment of at least 4.5 months, are eligible for benefits.

Medical - UT SELECT Medical insurance is offered free for employees and administered by Blue Cross and Blue Shield of Texas. Family members can be added to the plan through payroll deduction. Employees and their dependents can also receive discounted copays and coinsurance when using UT Health Physicians, a network of 800 premier physicians including more than 100 specialists. Employees receive $50,000 of group term life insurance and $50,000 of basic accidental death and dismemberment insurance for free, with options to purchase additional employee and dependent coverage for both at group rates.

Dental - Three dental insurance plan options are available for employees and their families through Delta Dental Insurance Company, two PPOs and one dental HMO plan. Both PPO plans allow employees to choose any licensed dentist.

Vision - Fully insured Vision Care benefits are offered by Superior Vision Services. Two vision plan options that offer either standard or enhanced vision benefits.

Disability - Employees can enroll in the Disability Insurance which provides income if a non-work related illness or injury prevents you from working.

FSAs - Employees can enroll in flexible spending accounts (FSAs) to set aside money from earnings before taxes for qualifying dependent day care expenses or out-of-pocket health care expenses.

Retirement - Employees are eligible for either the Teacher Retirement System (TRS) or the Optional Retirement Plan (ORP). TRS is a defined benefit retirement plan which UT Health matches employee contributions. ORP is for eligible faculty staff employees. Voluntary retirement programs are also available to invest before- or after-tax dollars with the choice of five quality retirement plan providers.

Time Off - A generous leave program offers multiple paid leave options:

• Front‑Loaded Paid Time Off: 128 to 208 hours (16 to 26 days) of Paid Time Off based on years of service, given at the start of each fiscal year. PTO may be prorated in year one based on date of hire.
• Extended Illness Bank: 8 hours (1 day) accrued per month which can be used for illness or injury after one day of Paid Time Off is taken.
• Paid Family Leave: Up to 240 hours (6 weeks) to care for a spouse, child, or parent after 6 months of consecutive employment.
• Holidays: 12 set paid holidays each year.

Discounts - Employees enjoy a range of discounts on services, tickets, and gym membership.

EEO Statement UT Health San Antonio is an equal employment opportunity and affirmative action employer. It is our policy to promote and ensure equal employment opportunity for all individuals without regard to race, color, religion, sex, gender identity, national origin, age, sexual orientation, disability, or veteran status.