Benefits Concierge & Claims Advocate | Flexible Schedule

Foundation Risk Partners, Corp.; Camden (NJ); On-site; USD 48,000 - 52,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Flexible schedule

Health insurance

Paid time off

Vision insurance

Job summary

Foundation Risk Partners, Corp. in Camden, NJ is seeking an Employee Benefits Customer Service Representative to join the Corporate Synergies team. You will handle benefits questions, eligibility concerns, and claims resolution for clients, working closely with carriers to resolve issues within 24 hours.

The role requires strong communication, multitasking and organization, plus experience in the insurance field. This is an in-person, full-time position with comprehensive benefits.

Qualifications

• Bachelor's degree preferred in business, insurance, or related field.
• 3+ years in customer service/call center environment.
• Experience with an insurance industry carrier, broker, or related vendor.
• Knowledge of eligibility, claims, medical coding and billing.
• Understand benefit summaries and SPD descriptions.
• Strong verbal and written communication skills.
• Spanish language ability is a plus.
• Proficient with Microsoft Office applications.

Responsibilities

• Resolve client employee insurance issues and assist with claims resolution.
• Educate employees on proper benefit utilization and cost effective plan usage.
• Develop and update documents for plan provisions and interface delivery.
• Record interactions in Salesforce and run client analysis reports as needed.
• Utilize Benefit Point to look up client information to better service needs.
• Track time to close and stay within allotted time frames for issues.
• Review SPD and benefit summaries for accuracy.
• Provide subject matter expertise on billing, employee benefits and plan descriptions.
• Serve as a primary client resource while delivering excellent customer service.

Skills

Customer service

Verbal & written communication

Multi-tasking

Organization

Spanish (plus)

Education

Bachelor's degree in Business, Insurance, or related field

Tools

Salesforce

Benefit Point

Microsoft Office

Job description

Foundation Risk Partners, Corp. in Camden, NJ is seeking an Employee Benefits Customer Service Representative to join the Corporate Synergies team. You will handle benefits questions, eligibility concerns, and claims resolution for clients, working closely with carriers to resolve issues within 24 hours.

The role requires strong communication, multitasking and organization, plus experience in the insurance field. This is an in-person, full-time position with comprehensive benefits.