BENEFITS AND ELIGIBILITY SPECIALIST (ELIGIBILITY INTERVIEWER)

Internal Careers; Chandler (AZ); On-site; USD 25,000 - 30,000; Full time

Job summary

Department of Economic Security (DES) in Chandler, AZ is hiring a Benefits and Eligibility Specialist (Eligibility Interviewer) to determine eligibility for Nutrition, Medical, and Cash Assistance. The role is onsite at the Chandler Field Office with full-time hours and paid training, offering comprehensive benefits and a supportive team environment.

The position requires strong customer service skills, clear communication, and the ability to work independently while handling sensitive

Qualifications

• Experience delivering customer service in person or by phone.
• Ability to navigate multiple computer systems and software (Google Suite or Microsoft).
• Strong written and verbal communication skills.
• Friendly, empathetic, and patient demeanor when assisting clients.
• Data entry across several screens while talking with clients.
• Basic math skills including addition, subtraction, multiplication and division.

Responsibilities

• Assist clients in-person and/or by telephone in a fast-paced office.
• Attend paid classroom training with on-the-job training.
• Provide excellent customer service to individuals and families facing challenging situations.
• Collect information to conduct interviews and determine eligibility for Medical, Nutrition, and Cash Assistance.
• Enter data on a computer and manage interview and application processes across multiple screens.
• Adhere to agency standards in a high-volume environment with accuracy and timeliness.

Skills

Customer service

Computer navigation

Written/verbal communication

Empathy & patience

Data entry & mult-screen use

Basic math

Job description

DEPARTMENT OF ECONOMIC SECURITY

Your Partner For A Stronger Arizona.
DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.
DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

BENEFITS AND ELIGIBILITY SPECIALIST (ELIGIBILITY INTERVIEWER)

Job Location:

Division of Benefits and Medical Eligibility (DBME)
Family Assistance Administration (FAA)
Chandler Field Office
125 East Elliot Road, Chandler, Arizona 85225

Salary: $18.6159/Hourly ($38,721.07 Annually)

Grade: 18

Closing Date: November 13, 2026

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov.
If you enjoy helping people and being recognized for your efforts, a customer service career at the Arizona Department of Economic Security (DES) is the job for you.
Are you ready for a rewarding full-time position (40 hours per week) with comprehensive paid training and great benefits? As an Eligibility Interviewer, you will determine eligibility for Arizonans in need of Nutrition Assistance, Medical Assistance and/or Temporary Assistance to Needy Families. This is an ideal position for an individual who is highly motivated, has decision‑making skills, and can work independently in a fast‑paced environment while providing quality interaction and communication with our clients. This is an in person on site position.

Job Duties:

• Youwill be working in a fast-paced office environment, assisting clients in-person and/or by telephone.
  
• You Will be attending paid classroom training with on the job training (learning by doing).
  
• Provide excellent customer service in person to individuals and families facing challenging and personal situations.
  
• Collect and gather information to conduct interviews to make eligibility determinations for
  
• Medical Assistance, Nutrition Assistance, and Cash Assistance.
  
• While talking to the individuals and families in person, you will complete the application process and interview process by entering data on a computer and accessing multiple screens.
  
• Adhere to agency standards in a high-volume field office, measured by metrics, attendance, service levels, accuracy, and timeliness.

Knowledge, Skills & Abilities (KSAs):

Knowledge in:

• Customer service practices.
  
• Computer navigation of various software applications, including but not limited to Google Suite or Microsoft.
  

Skills In:

• Professional written and verbal communication.
  
• Customer friendly, empathetic and patient.
  
• Computer experience; typing, navigating and using multiple computer systems on multiple screens while talking to the client by phone.
  
• Core math skills, including but not limited to, addition, subtraction, multiplication and division.
  

Ability to:

• Evaluate and make appropriate decisions (or determinations).
  
• Access, maintain, review and interpret information.
  
• Work independently as well as interacting with others on a team.
  
• Review and explain eligibility requirements with applicants of diverse backgrounds and guide them to resources as part of the interview process.

Selective Preference