BENEFITS AND ELIGIBILITY MANAGER

Internal Careers; San Luis (AZ); On-site; USD 60,000 - 73,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Short-term disability insurance

Paid holidays

Paid vacation and sick time

Parental Leave

Deferred compensation

Wellness programs

Tuition reimbursement

Rideshare subsidy

Career development

Job summary

The State of Arizona’s Department of Economic Security, Division of Benefits and Medical Eligibility, is seeking a Benefits and Eligibility Manager at the San Luis Field Office. This in-office role leads professional staff, directs multiple programs, and ensures service delivery aligns with policy while supporting Arizonans’ needs.

Ideal candidates will have two years of supervisory experience in eligibility work, strong leadership, and the ability to coordinate training and statewide planning

Qualifications

• Two years of supervisory level experience performing eligibility work.
• Background and reference checks; employment is contingent upon completion of background checks and required verifications (E-Verify).
• Driver’s license may be required if driving is an essential function of the job.

Responsibilities

• Supervise subordinate supervisors and staff, directing daily work activities.
• Set performance levels and monitor outcomes for quality and timeliness.
• Participate in statewide service delivery planning and program implementation.
• Implement new program services and analyze data to advise on changes.
• Attend meetings and serve on advisory committees to improve eligibility services.
• Provide technical guidance and training based on program rules and research.

Skills

Supervisory leadership

People management

Communication

Policy interpretation

Problem solving

Job description

DEPARTMENT OF ECONOMIC SECURITY

Your Partner For A Stronger Arizona. DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona. DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

BENEFITS AND ELGIBILITY MANAGER
(LOCAL OFFICE MANAGER)

Job Location:

Division of Benefits and Medical Eligibility
Family Assistance Administration (FAA)
San Luis Field Office
663 North Williams Brooks Avenue, San Luis, Arizona 85349

Salary: $32.0263 Hourly ($66,614.704 Annually)

Grade: 22

Closing Date: November 4, 2026

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come Join the DES Team!

The Department of Economic Security, Division of Benefits and Medical Eligibility, is seeking an experienced and highly motivated individual to join our team as a Benefits and Eligibility Manager. The Benefits and Eligibility Manager will manage professional employees and/or supervisors or supervises large, complex support, production, or operations team(s) within a field office environment. This position adapts departmental plans and priorities to address resource and operational challenges. Serves as a manager, which includes planning, directing subordinate supervisors, assigned staff, and interpreting policy. This is an IN-OFFICE position.

Essential Duties and Responsibilities include but are not limited to:

• Must supervise subordinate supervisors but may also supervise other assigned staff. Manage the daily work activities of a program or multiple programs, directly or through subordinate supervisors.
• Establishes performance levels, communicating goals and performance expectations, and monitoring and reviewing work to ensure conformance to established policies and procedures, and standards for quality and timeliness.
• Participate in statewide service delivery planning, development and implementation to ensure program responsiveness to customer needs within available resources.
• Implement new program services and provide feedback regarding proposed changes, compile, analyze and report statistical data, advise administration of potential problem areas.
• Attends meetings and serves on advisory committees to enhance the delivery of eligibility/referral specialist services to the agency’s clients.
• Provides technical assistance and direction bases on research, analysis and interpretation of program rules and regulations. Conducts and/or coordinates staff training appropriate to program area.

Knowledge in:

• Fundamental leadership practices.
• Program development, administration, and service delivery related to the program or programs in the area of responsibility, which may include employment services, eligibility, provider and/or social services.
• Program services used to conduct quality control reviews.

Skills in:

• Written and verbal communication to explain and interpret Federal and State laws, statutes, rules, regulations, and guidelines applicable to the area of assignment.

Ability to:

• Resolve program relates issues.
• Provide technical assistance to staff.
• Establish and maintain cooperative working relationships with internal management and staff, and with a variety of external stakeholders.
• Identify, analyze, and evaluate situations or problems to determine appropriate courses of action.

The ideal candidate for this position will have:

• Two years of supervisory level experience performing eligibility work.

• If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.
• Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Paid vacation and sick time
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page.

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments. On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

For questions regarding this career opportunity, please contact Cristal Rodriguez at [e-mail].

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting [e-mail]. Requests should be made as early as possible to allow time to arrange the accommodation.